My husband and I were celebrating our 10th year wedding anniversary and decided to splurge on a suite at this hotel. We were told to come in anytime because our suite was available whenever we were. We got there less than 2 hours later and they had given our suite away and suggested we wait in their restaurant the 30 minutes that it would take to clean the other suite. At the restaurant I asked my husband to turn the table cloth around because there was food on it. Some dried and some newer looking. The waitress was standing there and didn't offer to get another table cloth or move us to another table. We thought maybe someone had just eaten there but looking at the other tables we saw that none of the table cloths were washed. They were crumbled and also had food on them. Even though no one else was in the restaurant it took us 20 minutes to get our food (a panini and cole slaw and crab cake sandwich and salad). After spending $40 for those items, 1 beer and 1 glass of tea we went to pick up our key. The front desk clerk told us he forgot about us and called up to the suite to find out how much longer. I noticed that there were food particles (popcorn or chip pieces) on the carpet opposite the check in desk. Again, we thought maybe they just hadn't vacuumed that area yet but when we got to the fourth floor we saw more debris on the floor and the baseboards were stained like they hadn't been wiped down in some time. We wanted to go swimming but when we walked down to the pool area the water was dark and murky and not something we wanted to submerge ourselves in. The hot tub was out of order. The suite left a lot to be desired also and there was a lot of something looking like mold under the faucets in the tub, there was no towel rack and no dresser, only a console that the TV was over. Since it was our anniversary we had some candles and incense going. First someone was knocking on our door, which we ignored and then the front desk called but they hung up before we could get to the phone which was on the other side of the room instead of next to the bed. When we did talk to them they said they had to come up to the room to investigate because they had gotten complaints about the smell. We get out of bed and wait for them to come up. After making us wait about 15 minutes they showed up but did not identify themselves so I can only assume it was the owner and manager or security guard. There was a random lady with them that might have been housekeeping but I’m not sure because no one introduced themselves. They were very rude and accusatory and said that incense was not allowed but candles were. I did not see anything anywhere stating that. I didn't see it on the paperwork that I signed when we checked in but I didn't get a copy of it so I’m not exactly sure what was on it. We were there about 3 hours and had problem after problem. They ruined our mood and good feeling about this hotel so we asked for a refund which we were promptly denied. My husband said that we’ll just write a review about this service and the manager/ security guy said, rather threateningly, that then they would just have to put us out now. We were so annoyed we just left. We spent $200 to get a suite at this hotel and ended up leaving because their rude staff and dirty conditions made it unenjoyable to stay. We went to the Days Inn in Newport News, got a much cheaper room and had a much better time. They had an outdoor pool that was clean and inviting and the staff was very friendly. I wish we had just gone there first. It goes to show that money can’t buy class.
- Official Description (provided by the hotel):
- Located in the heart of the city center business district, the Magnuson Hotel & Convention Center at Oyster Point provides an upscale hotel experience at an affordable cost. The Magnuson Hotel and Convention Center at Oyster Point is located 4 blocks from Oyster Point Square Newport News, close to shopping, dining and entertainment venues. Newport News Shopping Center is 4 blocks, ECPI University and Stratford University are less than 1 block, Langley Air Force Base is 8 miles and Fort Eustis Army Base is 15 minutes. . ... more less
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