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“Friendly staff put me in a good mood - cheerfully decorated”

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Hilton Garden Inn Newport News
Ranked #3 of 38 Hotels in Newport News
Certificate of Excellence
Tampa, Florida
Level 5 Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Friendly staff put me in a good mood - cheerfully decorated”
Reviewed 25 June 2014

Staff were always smiling and helpful, afternoon granola cookies were deadly good (eg - hi-cal!), fresh water & lemonade in lobby + coffee/tea at any time of day. This specific location is very near other amenities - such as a supermarket, a Chinese & Thai restaurant (especially good), a hallmark store, and a couple other chain restaurants ALL within easy walking distance.
Here are my only problems with the room, primarily the bathroom:
- no non-slip surface in tub - watch out or hold the grab bar (it does come with one).
- the shower head is for people over 6' tall - VERY hard to reach so if you wanted to adjust the water direction or flow, you need a tall person
- shower curtain also installed too high- makes the curtain barely cover the edge of the tub which means some spilled water on the floor after a shower

To me these things are actually quite minor, and the staff, cleanliness and location all make up for it. Stayed here 3 nights in late June 2014.

Room Tip: Ask for a room overlooking the "canal". OK it's a man-made canal, but it's still a...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mj_2fl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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503 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
RI
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2014

We stayed 2 nights at the Hilton Garden Inn. The beds were very comfortable and the room was nicely furnished and updated. The front desk checked us in promptly and offered information on internet access. The area was very quiet and we both slept soundly at night. I would definitely stay at this hotel again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank DonnaD1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport news, United States
1 review
Reviewed 17 June 2014

wonderful stay, felt very comfortable and relaxed, staff was friendly, courteous as well as informative would recommend to friends and family. Love the décor, everything was nice and clean the bed was very comfortable I almost didn't want to get out of bed. kudos to all

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Calvin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fayetteville TN, United States
1 review
Reviewed 13 June 2014

Room was clean, fresh, and had nice furniture. Hotel staff were very friendly even arriving very late for our room reservation. Lobby was decorated beautifully. Used Business Center which was clean and had all office equipment needed. Would recommend this hotel!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Homer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navarre, United States
2 reviews
Reviewed 11 June 2014

This hotel is in an excellent location near Langley Air Force base where we conduct our day to day military business. Great living environment and hotel facilities. Fitness center meets my needs. Love the brekfast meals.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Johnie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roanoke, Virginia
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 11 June 2014

I always stay here when staying in Newport News and the staff are always friendly helpful. Breakfast is great. Breakfast staff are engaging with customers, may be several months between stays but chef always calls me by name. Entire staff makes you feel welcomed Feel very safe at this hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Savytraveler112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, United States
1 review
Reviewed 5 June 2014

Really enjoyed my stay at Hilton Garden Inn. Rooms were very clean, beds were comfortable, even the pillows were comfortable (and I'm picky about my pillows). I would highly recommend other's to stay there

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Chuck B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Newport News

Property: Hilton Garden Inn Newport News
Address: 180 Regal Way, Newport News, VA 23602-9446
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Newport News
#2 Romantic Hotel in Newport News
#3 Family Hotel in Newport News
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Newport News 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn Newport News Hotel Newport News
Hilton Newport News

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