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“Treated rudely and needlessly frightened our grandchildren”

U.S. Army Transportation Museum
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 1-2 hours
Richmond, Virginia
1 review
common_n_attraction_reviews_1bd8 15 helpful votes
“Treated rudely and needlessly frightened our grandchildren”
Reviewed 3 October 2011

At the Ft. Eustis guard station, we were politely asked to exit the car, leave all doors open and open the hood and trunk. I have no problem with that at all. My wife and I were asked for our driver’s licenses, car registration (again, no problem) and a car insurance card. (!) The only State Farm card I had was for our secondary vehicle and had expired three weeks ago. The officer asked if we could call our agent for verification. Since it was Sunday and we didn’t have the agent’s home number, that was not a feasible solution.
We were then told to stand at the front of our vehicle, face the Ft. Eustis sign, and that another officer would be called. Our licenses and registration were held while we waited for the other officer. At this point, one of our grandsons began to get frightened and upset about this situation. To her credit, the officer tried to help us reassure our grandson (though unsuccessfully) that we were not “in trouble” and that nothing was going to happen to us. We told her that we felt that we should leave, since the boys were too upset to enjoy seeing the museum and expressed their desire to leave and go home.
Effectively, we were being detained until we were cleared to leave. I say that because we could not proceed to our intended destination (museum) nor were we permitted to leave, since security people were holding our ID’s and car registration.
The officer who was called arrived in about ten minutes, and after examining our credentials in his patrol car for another five minutes or so, returned our licenses and registration and curtly told us where to make a U-turn to exit Ft. Eustis.

As a taxpayer I was insulted. As a would-be visitor of the museum, I was offended. I've asked them to be more specific in their informaton their website information, and to let parents and grandparents know exactly WHAT will be required for ID. This was inexcusable and so easily avoided. We checked their website before we went to see what was required, but nothing prepared us for that experience! Be Warned!

Visited October 2011
15 Thank carl s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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159 reviews from our community

Visitor rating
Date | Rating
  • English first
  • German first
  • Any
English first
Jabbeke, Belgium
Level Contributor
393 reviews
288 attraction reviews
common_n_attraction_reviews_1bd8 216 helpful votes
“Take your time to visit”
Reviewed 23 September 2011

We visited the museum on september 22nd. If you enter Fort Eustis and you have not an American Military ID you have to go to the right for the mandatory security check (ID and car). You have to take the first street on the left and return to access the museum.
The museum tells the history of military transportation with a lot of diorama's and testemonies of people who worked in this service.
Once you start you forget time. So count at least 2 hours for the museum and then you have still all the different vehicles at the outside.
If you leave the museum at 4.30 PM there will be a lot of traffic going out. The soldiers are going home. Enjoy.

Visited September 2011
1 Thank AmarilisVos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toms River, New Jersey
Level Contributor
209 reviews
155 attraction reviews
common_n_attraction_reviews_1bd8 168 helpful votes
“Comprehensive Collection”
Reviewed 30 June 2011

This FREE museum is located on Fort Eustis (an active military base). Be prepared to present ID documentation and submit to vehicle security check. Once through security the museum is easy to locate and well worth a visit. With a series of indoor dioramas and narratives and 4 outdoor pavilions the museum depicts the history and development of U.S. Army Transportation from horse-drawn wagons through today's Humvees. In particular, the exhibits referring to Vietnam, Iraq and Afghanistan give you a true appreciation for what out troops had and continue to face from enemy combatants. An interesting and moving experience.

Visited June 2011
1 Thank TouringTwoTimers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Little Silver, New Jersey
Level Contributor
20 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
“Great Museum for Adults and Children - highly recommend”
Reviewed 20 February 2011

We were staying at the Great Wolf Lodge and looking for something to do on a beautiful day. This was a great choice. The indoor museum has many vignettes of life-size soldiers and vehicles, with detailed history of the design/creation of the vehicles, as well as history of the wars. The outdoor portion of the museum has cars/trucks/jeeps, boats and aircraft. The train section was closed when we visited for remodeling. The kids loved running around outside and seeing these real vehicles up close. They couldn't get in/on any of them, but that didn't seem to bother them. This is a great attraction and we can't wait to go back again!

Visited February 2011
1 Thank TypeAMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
644 reviews
119 attraction reviews
common_n_attraction_reviews_1bd8 594 helpful votes
“This place blew me away! It was huge and loaded with tons of history!”
Reviewed 11 July 2010

Having heard about this place but never visited, I didn't know what to expect. It sounded like it would be very small. I was very wrong, and not only was this place very impressive, the Army completes this by letting you view up close many vehicles throughout the outside of this museum. The inside is loaded with a complete history of transportation in the Army, complete with dioramas of scenes and realistic battle scenes all with vehicles included. There are also display cases and uniforms and all sorts of memorabilia. What I thought was going to be a quick visit, lasted 2 hours. This place is great for kids of all ages because it shows all sorts of trucks and planes and helicopters. It is a great place and highly recommend it.

1 Thank lip89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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