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Country Inn & Suites By Carlson, Newport News South
Ranked #16 of 38 Hotels in Newport News
Woodbridge, Virginia
Level Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Location, location, __________ (you get it).”
Reviewed 15 September 2013

Having stayed in a variety of Country Inn & Suites hotels, I'd say this one falls toward the better than average of them. I recommend this hotel for its physical location because it is a great mid-point between Virginia Beach and Williamsburg. Also, everything you need is around this hotel from a supermarket to multiple restaurants and gas stations. Entrance/exit ramps to the main highways are close by as well.
As for the hotel itself, it is well maintained and has the "homey" (home-like, not rapper-like) look and feel I'd expect from this brand. The staff is friendly and helpful. The overall cleanliness of the room was good. There were some hairs on the padded, fitted mattress sheet but not enough for me to warrant having it changed as there was another clean sheet on top of it. I slept mildly well but that was mostly due to people in the neighboring room being excessively loud for a while.
Overall I would repeat a stay at this hotel, again primarily because of the location.

Room Tip: If you're a Club Carlson Gold member you should receive a free upgraded room if there is one ava...
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  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sdabba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenBarger, General Manager at Country Inn & Suites By Carlson, Newport News South, responded to this review, 16 September 2013
I am glad you enjoyed your visit with us, and I appreciate the great review! I look forward to seeing you during your next visit to the Hampton Roads Area.

Thanks again

Stephen Barger
Vice President of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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355 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
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English first
Odessa, Missouri, United States
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 September 2013

We weren't sure how long we would actually be in the area as we were dropping our daughter off at Ft Eustis. But we ended up in this hotel without a reservation and it was wonderful!!! I will stay here again when I go to visit her again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenBarger, General Manager at Country Inn & Suites By Carlson, Newport News South, responded to this review, 9 September 2013
On behalf of the entire staff and management, I would like to thank you for your business and your great review! We are always happy to have military families, and we pride ourselves in being able to help the families of those who serve. I look forward to having you as our guests for years to come!
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Philadelphia, Pennsylvania, United States
1 review
Reviewed 3 September 2013

I am the person that checks and double checks ALL reviews on hotels before I book. I cross check everything...OCD I know. I just want to be able to stay with my kids somewhere CLEAN and NICE. So I actually cancelled a reservation at another hotel and booked here based on a lot of your reviews. And believe me I liked it! We got into the area late around 11 pm and they checked me in fast. Every one was really nice. The room was bog and nice...we got 2 queen with a separate sitting area.
The only down was 1 yucky washcloth...but I heard that they are replacing their towels so that's good news. Other than that breakfast is not gourmet but its OK for a quick bite. Kids had cereal, I grabbed coffee....by the way this was AFTER breakfast ENDED! The front desk let us grab something since we mixed up times. They are really very nice and understanding since the little ones were hungry. This place is worth the money and clean. We didn't use the pool. The beach is easily accessible. Everything was clean. The next day we stayed at a pricier hotel and we had more problems there. I should have just stayed here the extra night.

Room Tip: Our room was at the top of the stairs....if you are staying with kids opt for the 2 queen beds and i...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheeba M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenBarger, General Manager at Country Inn & Suites By Carlson, Newport News South, responded to this review, 4 September 2013
I am thrilled that you enjoyed your recent stay with us. Thanks for the great review, and I look forward to having you as our guest during your next visit with us!

Sincerely,

Stephen Barger
Vice President of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 September 2013 via mobile

The hotel was very clean. Bed comfortable. Well appointed. Linens ample. Staff was very friendly, considerate and helpful. Breakfast varied and plentiful.
A guide for tv and creamer, rather than powder, for coffee would be nice additions.

Stayed August 2013, travelled as a couple
Helpful?
Thank LBStrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenBarger, General Manager at Country Inn & Suites By Carlson, Newport News South, responded to this review, 4 September 2013
I would like to thank you for your wonderful review of our hotel! I am glad you enjoyed your stay, we go out of our way to ensure each guest is happy. We will be doing small changes to our operations this fall, to further increase guest satisfaction, and I will look into your ideas. If you have any further suggestions to improve our property or operations, feel free to give me a call at the hotel.

Again, thanks for your great review, and I am thrilled to see you enjoyed your time with us!

Stephen Barger
Vice President of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton Square, New Jersey
Level Contributor
420 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 2 September 2013

Whoa. This is the end of my stays at Country Inn & Suites. Not good at all. Walls are paper thin. My wife and I were awakened at 2:46 a.m. by the sounds of our neighbors in 118 sounding like they were making a porn movie. It went on for at least an hour. Breakfast was not very good either. Everything looked like it came out of a can. And the lady at the front desk the next morning was yelling at one of her coworkers saying she was lazy and needed to get to work. All this done in front of the customers. If you're used to really cheap hotels, this would probably work for you. To top off everything, the fitness center was down for repairs.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daveflstc07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenBarger, General Manager at Country Inn & Suites By Carlson, Newport News South, responded to this review, 13 September 2013
I am very sorry you were dissatisfied with your recent stay with us. If you can give me a call at the hotel we can discuss your problems further, and we can rectify the situation the best we can.

Again, I am very sorry you were not happy with your stay, and I hope you give us a chance to make this right.

Stephen Barger
Vice President of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Newport News hotels

New York City, New York
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 August 2013

We stopped here for an overnight stay while traveling. We didn't spend much time here since we arrived late at night and checked out early, but it seemed just fine for that purpose. We didn't use any of the amenities so I can't comment on that, but the staff was friendly. The room we had was very clean and had plenty of space for our family (we were on the 3rd floor). One note: the pillows are extremely soft and do not offer much head support, so you might want to bring your own if that is an issue for you. The only slight complaint we had was the breakfast, which was not good at all. The Country Inn and Suites always provides a breakfast, which is usually more than enough to get you started on your day. Unfortunately, this breakfast seemed poorly stocked and we were very disappointed with the selection of foods. In addition to the disappointing buffet, the waffle iron, which is normally a staple at Country Inn, was not working. We grabbed a cup of coffee to go and left--and ended up getting breakfast on the road. Other than that, our stay here was fine and based on our experience, we would most likely stay here again during a road trip.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank MamaTraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenBarger, General Manager at Country Inn & Suites By Carlson, Newport News South, responded to this review, 26 August 2013
On behalf of the entire staff and management, I thank you for your business and your wonderful review. I hope you decide to come visit us when you aren't in a hurry to get back on the road. I am confident you will enjoy your stay beyond just a few hours to sleep.

Also, to let you know, we offer non down filled pillows as an alternative to anyone who has allergies, or needs a pillow with more support. Just stop by the desk and we can give you normal pillows.

Thanks again for your great review, and I look forward to having you as our guest during your next visit to the area!

Stephen Barger
Vice President of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 23 August 2013

We stayed at this hotel in August 2013. The positives first: we got a free upgrade to a suite because the hotel was not full. The hotel was renovated not too long ago, so the room was in relatively good condition. The shower worked fine. No noise whatsoever and a good channel selection for the TV. Breakfast was okay, not great, but not as cheap as say Best Western hotels. Their waffles were good. The pool was nice and it has a whirlpool too. You can get free cookies all day long and the library was a nice touch, including children's books. Front desk people were nice and responsive, they recommended us with good places to eat.

The negatives: the room smoked like cigarette. We did not bother requesting a new room but the first impression when you entered the room was not good. I think they have a problem with people smoking in rooms because they make you sign a waiver for no smoking in rooms. Before booking this hotel, I read some reviews that did mention the cigarette smell.So beware! the second thing is that you need to get breakfast relatively early because they run out of food fast. The kitchen closes at 9:30am, we showed up at 8:45am and they had no milk left. I asked for it and I was told they ran out....I thought that was cheap...come on, no milk? really? the fruit salad was gone too...so if you are a big eater, show up early LOL!!!! the last thing is not necessarily a negative but I am not sure that I like the "country" look or style of the place. The flowery carpeting does not do it for me, and I am just wondering why they don't go more modern like most hotels these days....but that's just me.

To summarize: not bad place to stay at, especially for the price (about $80/night).

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 9iw7gk21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenBarger, General Manager at Country Inn & Suites By Carlson, Newport News South, responded to this review, 24 August 2013
On behalf of the entire staff and management team, thank you for your review of your recent stay with us.

I am thrilled to see you enjoyed the majority of your stay with us. I apologize about the odor in your room, and I assure you I will have this rectified immediately.

I appreciate the great review of our amenities, our pool & whirlpool, our 37" flat screen TVs with HBO & Showtime, cookies & Learning Library. We are always trying to provide the small touches that make each guests stay great, and are always working to improve our quality and service.

Over the coming months we are planning on starting further renovations to bring a more modern feel to our hotel. That, and our ongoing effort to continually improve our entire property and service, I would like to invite you back to see the changes as we begin the renovations this fall.

Thank you for your business, and your great review, and I look forward to having you as our guest next time you're in the Hampton Roads Area!

Stephen Barger
Vice President of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Newport News South

Property: Country Inn & Suites By Carlson, Newport News South
Address: 1069 J Clyde Morris Blvd, Newport News, VA 23602-7221
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 38 Hotels in Newport News
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, Newport News South 3*
Number of rooms: 64
Official Description (provided by the hotel):
Renovated in 2010, the smoke and pet free, 64 rooms and suites provide travelers with comfortable, affordable and value rich lodging in Hampton Roads. All beds feature Serta Perfect Sleeper matresses, rooms have individually controlled thermostats, and hypoallergenic linens to provide a comfortable nights rest. As a mid scale, limited service hotel and located in the heart of Hampton Roads, the Hotel assures guests that room and suite rates remain competitive. With all of the standard amenities of the Country Inn & Suites by Carlson brand guests appreciate the features and services they come to expect such as an indoor swimming pool and hot tub, 24 hour coffee and tea, freshly baked cookies, and complimentary hot breakfast and WiFi.We look forward to hosting your future stay. ... more   less 
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Also Known As:
Country Inn & Suites Newport News South Hotel Newport News
Country Inn And Suites Newport News South
Country Inn Newport News
Newport News Country Inn

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