We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good location, comfortable bed, nice concierge level”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Marriott Hotel Newport News at City Center
Ranked #4 of 38 Hotels in Newport News
Houston, Texas
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Good location, comfortable bed, nice concierge level”
5 of 5 bubbles Reviewed 27 October 2013

Hotel location in Newport News City Center provides convenient access to restaurants and nice outdoor space for walking.
Room was comfortable and clean, bed was very comfortable.
The staff at the front desk were courteous and professional.
Best part of the stay was the access to the concierge level (I have Gold status with Marriott) - it provided a good place for my team to meet/work (unlike Courtyard or Residence Inn, there's no space for this down in the lobby area) and provided free breakfast and (warm) snacks in the evenings. The staff in the concierge level were super friendly, helpful, and professional; very welcoming to each guest that came through.
There are lots of conferences in this hotel, so they often sell out of rooms.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank houstonturtle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this review, 28 October 2013
Thank you for taking the time to share your feedback regarding our hotel on Trip Advisor. We enjoy hearing your comments and are pleased that we exceeded your expectations! Again, thank you for taking the time to highlight your stay experience and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

506 reviews from our community

Traveller rating
    252
    158
    55
    23
    18
See reviews for
111
77
24
228
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Newport News, Virginia
1 review
5 of 5 bubbles Reviewed 24 October 2013

The Marriott staff exceeded our expectations. They made our wedding a complete success. The food was delicious and the rooms were nice and spacious. The Pearl Ballroom and Rotunda are excellent spaces for any type of event.

Room Tip: ALl rooms are gorgeous.
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this review, 28 October 2013
On behalf of the entire Newport News Marriott at City Center team, I would like to thank you for your review. Congratulations on your recent wedding and thank you for making us your hotel of choice. Our staff will be very pleased to hear that you think so highly of the service that they provide. Time and time again we hear that it is our amazing staff that really sets our property apart. Thank you again for taking the time to review the Newport News Marriott. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lansdowne, Virginia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 15 October 2013 credit card Amex Cardmember Review

My daughter goes to CNU and this is the best hotel in Newport News. The staff at the Marriott are always helpful and the rooms are small but neat and clean. WIFI and phone service in bar area is weak.

Stayed September 2013, travelled as a couple
Helpful?
Thank Kenneth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this review, 17 October 2013
Thank you for your recent posted comments on Trip Advisor regarding your stay experience with us. It was great hearing that you enjoyed the hotel and our staff members. We look forward to you returning to visit your daughter at CNU and staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bel Air, Maryland
Level Contributor
101 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 3 October 2013

The Marriott chain is our go-to particularly when on a trip together. The Newport News Marriott at City Center was good but a few things kept it from being great. Facing the beautiful fountain was great. Clean facility, clean room, friendly service. The people working here are very hospitable. Upon check-in however we discovered a trash can that hadn't been emptied. A mistake made another time by our house keeping staff failing to empty the bathroom trash once. On Sunday our room had not been made-up by 4 pm so we deferred, not what we prefer. The bar was ridiculously expensive charging over $8.00 for a rail drink. There is just no need for that. The worst thing was the noise. Our 8th floor room, # 834, had some sort of direct link to a suite above us or below us via the HVAC duct work and whatever party was there (I believe it was a Boys and Girls club fundraiser) kept me up half the night. All in all a nice place with nice people and most of what I did not like can be corrected. I usually complain but this time did not bother.

I have to add, I booked the trip a few weeks ahead and took advantage of paying in full at the time of reservation. $126/night. You cant cancel so there is that risk but when my wife decided to some I added 2 nights. Originally Marriott was going to ding me 139 and 169 for the extra nights but I put a request into the hotel and they let me have the entire stay at the $126 rate. Classy move in my opinion

Room Tip: book the non-fountain view and ask at check in to me moved.
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Poikelos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this review, 4 October 2013
On behalf of the entire Newport News Marriott at City Center team, I would like to thank you for your review of your recent stay with us. I apologize for the lack of proper housekeeping and the noise from HVAC duct work in your guest room. We have reviewed your concerns with our management team to ensure future guests are not inconvenienced in a similar situation. I am happy to hear we were able to extend the discounted rate to you for your entire stay. Thank you again for taking the time to write this review. It is through feedback and reviews like yours that we are able to improve on our service and provide our guests the genuine care that they deserve. We welcome you to stay with us again the next time you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, USA
Level Contributor
64 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 27 September 2013

I stayed here one night using a free certificate. If I had been paying I would have left at check in.
The hotel is attractive but seems to be very poorly run in many many ways. When I checked in I went to some lengths to ask for a room in a quiet location -- I was allocated a connecting room which any decent front desk personnel should know can be very noisy. The person also gave me totally incorrect advice on parking and then told me they did not have my Marriott frequent number on file which I find difficult to believe as I was staying on an award certificate. Was this her first day?
There was a long list of small problems -- the TV did not get most of the channels which they blamed on the cable company yet they worked in the gym. The bath did not drain properly. The shower curtain liners must have been bought at a going out of business sale. There were no water cups in the gym....etc etc etc....get the drift? It is a shame that such a large investment seems to have nobody checking how it is running.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank neilmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this review, 4 October 2013
I am sorry to hear that you were not able to enjoy yourself during your visit to the hotel. It is our goal and expectation to ensure that every guest that visits our hotel is completely satisfied and leaves happy. I apologize that our accommodations did not meet your expectations. The concerns with our housekeeping staff, in regards to the shower curtain and water cups in the gym, will be addressed with our Management team, as well as your concerns with our Front Desk Staff to ensure that other guests do not have the same experience.
Again, I apologize that you did not find our accommodations satisfactory; however, we appreciate the constructive criticism so that we might better improve our service and product in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bassett, Virginia
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 24 September 2013

the location was great with several restaurants within walking distance. Room was nice and clean. Bed was wonderful, a great sleeping bed.
My only complaint with this property is no cover to the parking garage, the elevator in the parking garage takes you to the ground floor and then you have have to walk around the building to the hotel door.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cornelia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this review, 17 October 2013
Thank you for taking the time to share your feedback regarding your recent stay with us. We are glad that you were able to take advantage of our great location to enjoy City Center. We look forward to welcoming you back again in the very near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 21 September 2013 via mobile

I recently stayed at this hotel for a business trip. The property is very nice and clean. It is within walking distance to several restaurants. The property has its own conference facility which makes having a conference very efficient and easy.

There were two issues that would have made this an even better stay. 1. The property should offer complimentary Internet. 2. My ironing board was filthy (see picture). I had to cover the board with a towel to iron my items.

Other than that, a good stay. I usually stay at Hilton properties, but I am definitely considering Marriott as my hotel chain of choice again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Civicman94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this review, 17 October 2013
Thank you for taking the time to share your feedback regarding your recent stay with us. We are glad that you were able to take advantage of our great location to enjoy City Center. We will share your comments with our staff so they can better assist going forward. We look forward to welcoming you back again in the very near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Newport News hotels
2.3 mi away
Hampton Inn & Suites Newport News (Oyster Point)
0.7 mi away
Holiday Inn Express & Suites Newport News
1.8 mi away
Hampton Inn Newport News-Yorktown
Show Prices
Show Prices
Show Prices
1.6 mi away
Hilton Garden Inn Newport News
Hilton Garden Inn Newport News
#3 of 38 in Newport News
4.5 of 5 bubbles 471 reviews
2.6 mi away
Courtyard Newport News Airport
Courtyard Newport News Airport
#5 of 38 in Newport News
4.5 of 5 bubbles 235 reviews
2.7 mi away
Residence Inn Newport News Airport
Show Prices
Show Prices
Show Prices

Been to Marriott Hotel Newport News at City Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Marriott Hotel Newport News at City Center

Property: Marriott Hotel Newport News at City Center
Address: 740 Town Center Drive, Newport News, VA 23606
Region: United States > Virginia > Newport News
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Newport News
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Marriott Hotel Newport News at City Center 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
A top choice among hotels in Newport News, VA, Marriott Hotel at Newport News City Center allows guest to discover stylish accommodations combined with substance. Our Newport News hotel's guest rooms and public spaces offer many convenient and enjoyable amenities for business and leisure travel. Accommodations are designed with comfort in mind, offering spacious work desks, plush Marriott bedding, and free Wi-Fi. At our hotel, you will find a restaurant, indoor pool, and additional perks on our Concierge Level. For corporate travelers, we provide ample event space for conferences and meetings. Stay with us at Marriott Hotel at Newport News City Center and enjoy a superb location near shopping, entertainment, and more in Newport News, VA. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Marriott, Travel Republic (UK), Hotels.com, Booking.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Marriott Hotel Newport News at City Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Newport News At City Hotel Newport News
Newport News Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing