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“Don't go for breakfast”

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Best Western Plus Newport News Inn & Suites
Ranked #13 of 38 Hotels in Newport News
Stuarts Draft, United States
2 reviews
“Don't go for breakfast”
Reviewed 11 August 2013

Out of all breakfast items and never refilled until I was leaving. I arrived at breakfast at 7:00am. Rooms clean, check in staff welcoming and friendly. Expensive for just a nights sleep as I usually eat breakfast in the hotel the next morning.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Vicki N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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404 reviews from our community

Traveller rating
    154
    107
    73
    39
    31
See reviews for
200
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55
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Bridgeport, Connecticut
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 August 2013

We went to the pool for about an hour , came back to the room my husband's rings were taken and clearly the lady from the front desk said she was in our room to pit a directory in there. She should of waked until we were back in the room or leave it outside our door when we approached her at the desk she said why did I take the rings and not the wallet The wallet was in a drawer so how did she know that. We went to the police to make the report and when we came back to go to bed the rings were put back under the bedspread. The manager just about caalled us liars and said my husband put them there and did not remember. NOT TRUE

Room Tip: Don't go there
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katfull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suffolk
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 August 2013

Really enjoy our stay here. NO problems at all. Breakfast was good and plentiful, beds were very comfortable and most inportant the hotel was quiet. Check in was a breeze and check out was just as easy. Rooms clean and nicely decorated. My only complaint would be our VIEW was the back of the ToysRUs store. Otherwise Would definately stay again.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank SuffolkMrsM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2013

Absolutely disgusted....our room had clearly not been cleaned in quite a while. Walked in to an open toilet with pee all over the seat, walls and floors. Every mirror had spots/smudges, floors had crumbs and loose change (had definitely not been vacuumed) , light switches were filthy, dead bugs and old scotch tape (hmmmm) on walls.....basically every surface was dirty and disgusting. Lobby looked the same...dirty everywhere. If I didn't book online at last minute (credit card charged and no refunds) I would've walked out immediately. I would never recommend anyone I know to stay here nor will I every step foot in another best western in my life.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bmee35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dhrumit, Manager at Best Western Plus Newport News Inn & Suites, responded to this review, 1 August 2013
Thank you for notifying me so I can address any potential issues. It is embarrassing to discover a lapse in cleaning like this, I personally will check into the issues and make sure that it is taken care of. Please know that each member of our staff is well-trained and able to check a unit for a guest if any issue arises. Again, our top-priority is that each guest is well-rested when they leave from our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 July 2013 via mobile

Stayed here on our way to OBX. Very nice, clean hotel. Convenient to shopping and restaurants. Easy to get to from the highway. Our only complaint was when I asked the lady at the front desk if we could have more towels, she said they didn't have any. What hotel doesn't have extra towels? Even if they were all in the laundry, she could've offered to send some up when clean ones were available.

Stayed July 2013, travelled with family
Helpful?
Thank Alexandra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waldorf, MD, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2013

Great place to stay, the staff is always very helpful, and decor of the hotel is always in perfect order.The breakfast is always good with a wide range selection, and the rooms are always 100% clean. Will recommend any one to stay their when in area either for business or pleasure.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Dion S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concord, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 July 2013

Our stay was very comfortable . Found the beds very comfortable , although they are full/double beds rather than queen size. Our room was clean and well appointed. We would definately consider a stay here again if ever in the area.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jordon s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Newport News Inn & Suites

Property: Best Western Plus Newport News Inn & Suites
Address: 500 Operations Dr, Newport News, VA 23602-6989
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Newport News
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Newport News Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Best Western Plus Newport News Hotel Newport News
Best Western Plus Newport News Inn And Suites
Best Western Newport News
Newport News Best Western

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