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“Wonderful Staff”

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Best Western Plus Newport News Inn & Suites
Ranked #12 of 38 Hotels in Newport News
Broomall, Pennsylvania, United States
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Wonderful Staff”
Reviewed 30 August 2013

We stayed at the Best Western Plus for five days in August. When we checked in our room did have a slight odor. It seemed as if the room had not been used in a while and the odor was trapped inside the room. After going out for the day the room still did not smell any better; I brought the situation to the attention of the staff and they very quickly changed and upgraded our room. I am not one to complain but when I did the complaint was handled quickly and efficiently. I had two thirteen year old boys with me so the pool and breakfast worked well. Everything was very clean and well kept. We have stayed here once in the past and would return. If you need anything at all Marla will take care of you. Marla you are the best, thank you so much for everything.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
3 Thank Stephanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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387 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 August 2013

My very first review! Excellent service there! Staff, especially the lady in the front desk, was super nice and friendly. Clean room and bathroom! Enjoyed our 2 night stay there very much. We also enjoyed the hot tub. Although the staff was nice enough to raise the temperature, the temperature could've been little higher but still nice... nice neighborhood with all different restaurants all around the hotel. Would definitely go back to that place!

  • Stayed August 2013, travelled with friends
    • Value
    • Location
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Helpful?
2 Thank 676annab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ohio
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 26 August 2013

We stayed at the Best Western Plus in Newport News for 4 nights. This hotel is centrally located (we were going to Busch Gardens, Colonial Williamsburg and Virginia Beach). The staff was excellent and the hotel was very nice. We had a mini-suite. We had 2 queen beds in one room and the second room had a sleeper sofa. For the 4 of us, this room worked out great! Plenty of room to move around. The hotel was clean, breakfast was good. There is a pool and hot tub. I had the hot tub all to myself one morning. Close to restaurants and even a mall. I would certainly stay here again!

Room Tip: If you have older children, get a mini suite. You will be happy for the additional space!
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank NittanyLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore
1 review
Reviewed 23 August 2013

Ours was an over-night stay. Lobby and grounds were clean. Pool was clean. Towels are provided at the pool. Front desk staff friendly and helpful. Hallways were stuffy and warm. Room a/c worked great! Room and bathroom very clean.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
2 reviews
Reviewed 21 August 2013

This hotel has improved considerably since we stayed 3 years ago. The room was impecably clean and spacious. The bedding was new and the bed comfortable. The pool area was appealing with cushions for the sunbeds. This was one of the best hotels we stayed in during our 4 weeks in the States

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle
1 review
Reviewed 20 August 2013

The hotel was clean, the accommodations were wonderful, and staff was friendly and very helpful. Location is great as well. About 20 minutes from Williamsburg, and 45 minutes from Virginia Beach. The breakfast was pretty good, but the seating area a little small; on a busy weekend, we had to wait for seating. Overall this was a great experience.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
port st lucie florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 August 2013

We reserve this hotel Aug 7th. upon arrival It felt like a motel. This was my first and last time staying at best western. The location is great near the mall and restaurants. The room smelled of damp rug, carpet very dirty. furniture missing knobs, the bed cheap mattress and dated furniture. I didn't want to sit on anything in the room. I cannot review the breakfast or the pool I didn't use them. This place didn't have a good vibe. employees not very professional or friendly. I was able to book another hotel cost me more but it was worth it....

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yamed1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Newport News Inn & Suites

Property: Best Western Plus Newport News Inn & Suites
Address: 500 Operations Dr, Newport News, VA 23602-6989
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Newport News
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Newport News Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Best Western Plus Newport News Inn And Suites
Best Western Plus Newport News Hotel Newport News
Best Western Newport News
Newport News Best Western

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