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“Nice Place”

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Best Western Plus Newport News Inn & Suites
Ranked #13 of 38 Hotels in Newport News
Daysland, Canada
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice Place”
Reviewed 24 June 2014

I was visiting my grandmother in April 2014 and chose this hotel after reading reviews, looking at their pics and seeing their prices compared to other hotels. I can't say enough good things about this hotel. It was clean, the price was good, and I felt safe and comfortable during my week stay. I will say for staying on the first floor right next to the lobby it was relatively quiet. The only issue with that is I could hear people in the next room. I think it was more that they were disrespectful in their behavior than anything with the hotel. The day shift hotel staff could have been a bit friendlier too. All-in-all I liked this place so much, that when I returned in May 2014, I stayed here again and enjoyed it just as much and will always stay here on any visit to Newport News, VA.

Room Tip: I had a King bed, nonsmoking suite and loved it. These rooms offer a lot of space for the price.
See more room tips
  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Evid01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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404 reviews from our community

Traveller rating
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    31
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Italian first
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English first
Phoenix
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 May 2014

We have previously enjoyed staying at this motel and had found it to be a good value. This time there were multiple items in need of maintenance which included a microwave in the breakfast area that didn't work, a sliding glass closet door off the track with a broken mirror, dirty upholstered chairs in the room, air conditioning unit which was fixed upon request and a tub that wouldn't drain.This visit we spent $40 per night more that 2 years ago, and encountered all these maintenance items. Free newspapers were not available as advertised, and the internet was unusually slow. The fellow at the front desk was friendly and helpful---a jack of all trades but he definitely needed a partner to help him in the mornings.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Willard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evergreen, Colorado
Level 5 Contributor
80 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 30 May 2014

My experience at this hotel didn't match up to the average TripAdvisor review. While the price is good, my room was rundown and in need of remodeling. The furniture was very basic and worn, there was damage to the drywall, and the overall appearance was dingy. While the room had a separate sitting area, apparently qualifying it as a "Best Western Plus", nothing else was "Plus" about it and it was definitely below average for a Best Western. The check-in staff was pleasant, but one person was wearing a uniform and name tag for an unrelated business, which seemed a bit odd. I would look elsewhere for lodging if returning to the area.

  • Stayed April 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Crowhollow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VA
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 May 2014

This visit was with my husband and toddler son. The sheets felt rough and the room constantly felt humid, even with the AC on. The shower was still quiet dirty. There was dirty floss sitting in the shower, the walls looked unclean and dingy and every time we received new hand towels, they had yellow stains and even hair on them. I wiped every door knob, the remote, desk chair, even the night stands down with clorox wipes to feel a little bit cleaner in the room. On our last night there, I went to speak to the front desk manager and she was unavailable. It took her 20 minutes to come back to the front; due to men who were not staying at the hotel, harassing patrons in the pool. So she had to handle that situation while the front desk stayed unattended. There should always be at least 2 people on staff in the hotel. So as I waited to get new towels and another customer came to check in (while she called BW main number) we had to just wait and wait. Teenagers ran through the hallways soaking up the entry way and the carpet from the outdoor pool and security was horrible. Due to the horrible service, uncleanliness of the room and not feeling as safe with the front desk unmonitored

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bristow78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benson, United States
1 review
Reviewed 28 May 2014

Stayed for 3 nights. Great staff, clean room, great location. Can't beat the quality for the price. Breakfast was good, and the staff replenished the items often, but it was a small area. Best hotel I've stay at in a long time.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Wesley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2014 via mobile

The staff was awesome, check-in and check-out seamless, accomodations were great. I was somewhat anxious about staying here, but except for breakfast it exceeded my expectations. If the breakfast had been better I would have given the highest rating. I would have NO qualms about staying here again.

Stayed May 2014, travelled with family
Helpful?
Thank MGMWOODS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, Louisiana
1 review
Reviewed 27 May 2014

This was such a great hotel! The hotel is located in a perfect location -- right across from shopping and dining (all within walking distance too!) When we got in our room, the staff had made towel animals. It reminded me of when we were in Disney World. This is such a cute idea. Everything was perfect! The room was super clean, the bed was soooo comfy. I definitely will stay at this hotel again. Everyone was so kind and very helpful!!!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank MJuarez729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Newport News Inn & Suites

Property: Best Western Plus Newport News Inn & Suites
Address: 500 Operations Dr, Newport News, VA 23602-6989
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Newport News
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Newport News Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Best Western Plus Newport News Hotel Newport News
Best Western Plus Newport News Inn And Suites
Best Western Newport News
Newport News Best Western

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