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“Excellent Stay”

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Comfort Suites Airport
Ranked #10 of 38 Hotels in Newport News
Washington DC, District of Columbia
Level Contributor
3 reviews
“Excellent Stay”
Reviewed 26 June 2012

I stayed here last weekend and had a wonderful stay. The staff Audra and Trish where most accommodating, gracious, respectful and had charming personalities. I recommended this hotel to all of my family and I plan to stay here again on my return to the area later in the year. 2 thumbs up on the breakfast which was good and the water pressure and temp for the shower was nice and hot which was plus as well. Keep up the good work

  • Stayed June 2012, travelled with family
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Helpful?
Thank Monique S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Comfort Suites Airport, responded to this review, 27 June 2012
Thanks so much for staying with us last weekend! I will pass along your compliments to the staff. We appreciate your business and look forward to your future visit. Lori Leib - Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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227 reviews from our community

Traveller rating
    148
    47
    18
    3
    11
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77
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47
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
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  • French first
  • Italian first
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English first
Newport News, Virginia
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 23 June 2012

I Stayed here earlier this month and was very pleased. The room was clean, and the breakfast was nice. During my two night stay, the only issue I had was slow internet the first morning. It really wasn't a big deal and it worked fine afterwards. I plan to stay here again next month when I return to NN.

  • Stayed June 2012, travelled on business
    • Value
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Helpful?
Thank dgrevillius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Comfort Suites Airport, responded to this review, 6 July 2012
We appreciate that you took the time to write a review! We apologize that you had a delay in your internet service but glad that it was not long. We look forward to seeing you again when you return to Newport News... Lori Leib / Director of Sales
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Fairfax, Virginia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 June 2012

Not sure when a bed and a couch became a better option than two beds. Somewhat dissappointed in the lay out. No separation at all. One TV so only one bedtime schedule. Probably OK for a single or couple, but not recommended for more than that. Fold out couch consumed the entire desk area. Room was a bit stuffy upon entry, but the AC cooled it down. The sheets and pillow cases have a slight smell that you never quite get used to. Not sure if it's cleaners or perfumes or both. The door would not shut and latch by itself - had to lean into it. Bottom line - if a suite is what you want, this isn't it. They need to change the name. It's misleading and disappointing.

Room Tip: Avoid rooms close to the elevators.
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank isittoomuchtoaskfor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Comfort Suites Airport, responded to this review, 27 June 2012
We appreciate that you took the time to offer your candid feedback. We regret that you were not satisfied with your room. We also have rooms with (2) Queen Beds and a Love Seat that may have been a better fit for you. If you do get back to the area, please contact me directly, I will do my best to accommodate you. Lori Leib - Director of Sales
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Penn Laird, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 June 2012

Appears to be a relatively new or well-maintained hotel near the airport. Staff is very friendly and helpful. When we checked in we had made a reservation at another Comfort Inn near Patrick Henry Mall but found this hotel. Savina at the front desk called the other hotel, arranged to have our reserveration changed. The other person at the front desk, Audra, was also very friendly. When we went to our room, we found it was near the elevator. They graciously made a change to another room. Rooms were nice with a small refrigerator and microwave. Hotel is quiet, little noise in the hall and none of the door slamming that you usually hear. Safe and clean area with a Olive Garden within walking distance with a small shopping center directly across the street with a Panera Bread and Starbucks. Hotel has a complimentary breakfast which is ok, not as good as as Drury Inn.

  • Stayed June 2012, travelled as a couple
    • Value
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Helpful?
Thank Ed H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorileib, Director of Sales at Comfort Suites Airport, responded to this review, 18 June 2012
Thanks so much for taking the time to write a review! We are very glad you found us and that you enjoyed your stay. We hope you will remember us the next time you are in the area. Lori Leib-Director of Sales
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DRJ8
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 June 2012

Best staff ever! Hotel is super nice! Cookies in the evening and pool was great for the kids. Only thing that would be better is that if they had a spa! Other than that pretty impressed and right around everything you can think of.

Room Tip: Awesome Staff!!!!
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DRJ8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorileib, Director of Sales at Comfort Suites Airport, responded to this review, 13 June 2012
We appreciate your business and your time! Thanks so much for your positive review. We are very glad that you were able to enjoy the pool during your stay and to take advantage of the many dining and shopping options surrounding our hotel. We hope to see you agian very soon! Lori Leib-Director of Sales
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Portland, Oregon
1 review
Reviewed 20 May 2012

We arrived late with 2 toddlers and three adults. Garrett went out of his way to take care of all our needs. Great breakfast and a friendly staff. Would highly recommend this hotel.

  • Stayed April 2012, travelled with family
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Helpful?
Thank tvkbeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 March 2012

Never stayed at a Comfort Inn before but we will again. They made you feel very welcome. Trish checked us in, she answered all out questions and she also checked us out. She was very helpful and polite. She is an asset to this company. The room we had was nice. It was roomy, clean and comfortable. The breakfast was delicious.

  • Stayed March 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank shadowNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lleib, Director of Sales at Comfort Suites Airport, responded to this review, 26 March 2012
Thanks so much for staying at the Comfort Suites Airport here in Newport News! We appreciate you taking the time to tell us about your experience. We already knew that Trish is awesome and we will be sure to let her know that you noticed!! We hope to see you again real soon! Lori Leib - Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Airport

Property: Comfort Suites Airport
Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Newport News
#4 Romantic Hotel in Newport News
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites

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