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“Trish "the pillow lady"”

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Comfort Suites Newport News Airport
Ranked #9 of 39 Hotels in Newport News
Reviewed 5 March 2013

Great place to stay in Newport News! Trish always makes you feel as a welcomed and valued guest! Awesome indoor pool and fitness room! Great breakfast !!! I always stay here when i travel to Newport News!!

Room Tip: Can't go wrong here!!
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  • Stayed: March 2013, travelled on business
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2  Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorileib, Director of Sales at Comfort Suites Newport News Airport, responded to this reviewResponded 12 March 2013

Thanks for making us your hotel of choice while in Newport News! We appreciate your business and your feedback. We're glad that while you are here that you have had a chance to experience our indoor pool, fitness room and breakfast! Hope to see you agian real soon! Lori Leib DIrector of Sales

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164 - 170 of 235 reviews

Reviewed 27 February 2013

I had an excellent experience The front desk manager (Dana) and the employees (Lee) are very helpful and courteous. They assisted me with all of my needs and are very knowledgeable. I would recommend this hotel to everyone. They are very polite and treated me like I was family. I travel alot and they made me feel like I was right at home which is a lost art and I appreciate it keep up the great work! Sean

Room Tip: All the rooms are great You will not go wrong no matter what room you choose.
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  • Stayed: February 2013, travelled solo
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Thank Sean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lleib, Director of Sales at Comfort Suites Newport News Airport, responded to this reviewResponded 1 March 2013

We can't thank you enough for taking the time to write about your "excellent" experience. You are correct .. we have awesome employees and are glad that you noticed. Please come and see us again the next time you are in the area! Lori Leib-Director of Sales

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Reviewed 20 February 2013

I live 30 miles out and this has been my 2nd stay at the Comfort Suites in Newport News and I will be back on a regular basis. I heard about this great hotel from a friend...
Upon checking in, Lee who worked at the front desk; hospitality was genuine. He offered me fresh complimentary cookies, informed me about the great "free" continental breakfast, and fresh/hot coffee & tea that was available 24 hrs. "I love my hot tea"!!!
My room was very spacious, cozy, clean, and comfortable. It was really nice staying here just to get away from home once-in-awhile, and to take advantage of the amenities that are available here. We met Penny from housekeeping who was also very polite and attentive to my needs. The hot & cold breakfast we had was well worth the stay $$$. The front desk manager Dana came around the breakfast area to greet everyone. I thought that was very candid.
In summary, all of the hotel staffs I've met that morning was very responsive and friendly. Have told all my friends about this location and would recommend it to anyone!

  • Stayed: February 2013, travelled as a couple
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Thank Myra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lleib, Director of Sales at Comfort Suites Newport News Airport, responded to this reviewResponded 1 March 2013

Thanks for taking the time to post a review. We are very glad that you consider us your home away from home. We look forward to seeing you upon your next getaway! Lori Leib - DIrector of Sales

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Reviewed 24 November 2012

I just had an amazing 3 night stay at Comfort Suites Airport (Newport News,VA)! I found the front office manager and other staff to be very welcoming, friendly, accommodative, and responsive to my needs. Comfortable and clean room, great breakfast, and quick response when I needed something for my room. I see that exemplary customer service still exists.

Many thanks!
Pam

  • Stayed: November 2012, travelled with family
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Thank Jojo_44_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorileib, Director of Sales at Comfort Suites Newport News Airport, responded to this reviewResponded 7 December 2012

Pam,
Thanks very much for taking the time to write! It is our goal to provide exemplary service so we are THRILLED that this is how you described your experience. Please come back and see us the next time your travels bring you in the direction of Newport News! Lori Leib - Director of Sales

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Reviewed 19 November 2012

November 15-16, 2012. Husband having surgery at a nearby hospital, so we booked 3 nights, thinking we might not need the third one. After the surgery, we didn't know what time of day he'd be released - the hospital thought probably not until 2-3 pm - well after 11 am checkout. Dana, front desk manager, was so accommodating, letting us keep our room until after check-out time in case we had to stay another day (we didn't) - so appreciated! Conveniently located off a busy thoroughfare, but back far enough so it's very quiet. Big mall & many restaurants nearby. Huge room with very comfortable bed (only minus - pillows were too firm for me); new flat-screen TV; sofa & coffee table; mini-fridge & microwave. Overall, hotel was very clean and well-appointed with friendly staff, easy parking and a great free breakfast!

  • Stayed: November 2012, travelled with family
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Thank AliMLemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lleib, Director of Sales at Comfort Suites Newport News Airport, responded to this reviewResponded 20 November 2012

We truly appreciate that you took the time to write a review! We hope that your husband is progressing nicely after his surgery. It is great to know that we could provide a great place for you to lodge while taking care of your family member. Thanks for your positive comments involving our staff as well as the many amenities that we provide. We hope to see you again real soon! Lori Leib - Director of Sales

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Reviewed 13 November 2012

November 9-12, 2012 we stayed at this hotel, the staff, housekeeping, very polite, we enjoyed our stay very much. The hotel is so clean and just a great time there, plan to stay again. Kudos to your employees, they do a great job. very quiet too, good location,, walking distance for shopping, restaurants. Your employees are all friendly and helpful, I was impressed

Room Tip: I have stayed on different floors at different times, so I did enjoy staying on the first floor this...
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  • Stayed: November 2012, travelled with family
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Thank B Sharon Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorileib, Director of Sales at Comfort Suites Newport News Airport, responded to this reviewResponded 15 November 2012

We appreciate your feedback! We will be sure that our housekeeping and front desk staff know that you had a great experience. We take pride in the work that our employees do and positive comments go a long way. Thanks again for writing and we hope to see you again real soon! Lori Leib-Director of Sales

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Reviewed 15 October 2012

I travel alot and I tend to give credit where credit is due and this place definitely makes the list! The room I had was wonderful! Very spacious and comfortable...the shower felt AWESOME...the bed was beyond comfortable. I really enjoyed my 3 days here. The staff was friendly which is always a plus because you need to feel welcome when traveling for whatever reason. Parking was very easy and well lit! Walmart, Patrick Henry Mall, resturants everywhere! I will always return here when visiting Newport News!

Room Tip: 4th floor the highest level away from the stairs and elevators!
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  • Stayed: October 2012, travelled with friends
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Thank Tia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorileib, Director of Sales at Comfort Suites Newport News Airport, responded to this reviewResponded 15 November 2012

Thanks so much for taking the time write! We are thrilled that you enjoyed your stay and that you experienced our friendly staff, great location and comfortable beds. Thanks again for your patronage and if you are in Newport News again, we hope that you will make us your Choice hotel. Lori Leib-Director of Sales

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Additional Information about Comfort Suites Newport News Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Newport News
#4 Romantic Hotel in Newport News
Price Range: £65 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Newport News Airport 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only .5 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service from 6:00 AM - 10:00 PM. ... more   less 
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites

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