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“Nice overnight stay”

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Comfort Suites Airport
Ranked #10 of 38 Hotels in Newport News
Finger Lakes Wine Country, New York
Level 5 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Nice overnight stay”
Reviewed 16 February 2014

Our family stayed here overnight while traveling to the Outerbanks for vacation. Front desk staff was courteous and professional. As we were checking in, another guest was wheeling in several bags of ice. He explained that the ice machines were not working and he had to buy his own. This did not impact us as we had cold drinks and bottled water in a cooler. It was a Friday night and the hotel was very busy. The rooms were spacious and extremely clean. While the beds were comfortable, they were definitely too small for our family. We had a room with two queen beds and a sofa, but the beds seemed small for queens, and the sofa was not a sleeper sofa. The room itself was large, but the space for sleeping for even four people was not as comfortable as we expected. Overall, the hotel was very nice . We enjoyed the breakfast in the morning.

  • Stayed October 2013, travelled with family
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Helpful?
Thank Becky0508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lleib, Director of Sales at Comfort Suites Airport, responded to this review, 17 February 2014
Thanks for choosing us on your way to the Outer Banks. We are glad that you were greeted by our professional and friendly front desk. In addition, we are glad that you had a chance to enjoy breakfast prior to your departure. We regret that you found our queen beds to be small. Please keep us in my the next time that you travel this way. We value your business! Lori Leib - Director of Sales
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229 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
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English first
Kilmarnock, Virginia
1 review
Reviewed 25 January 2014

Three things of note: the sink was cracked ... and had been for a while ... and the upper one inch of it had soap scum on it. There were spots of blood on the underside of comforter. All other aspects seemed to be satisfactory.

  • Stayed January 2014, travelled on business
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    • Location
    • Sleep Quality
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Helpful?
Thank JAustin2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lleib, Director of Sales at Comfort Suites Airport, responded to this review, 17 February 2014
We appreciate that you took the time to write a review but extremely sorry that you had issues with your room. You can be sure that the concerns that you had will be addressed for future guests. We hope that you will give us another opportunity to serve you. You may contact me personally if your travels bring you back to Newport News. Lori Leib - Director of Sales
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Williamsburg, Virginia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 January 2014

Outstanding service upon check in with Front Desk Employee. However, the next morning at about 8:30am, no where near checkout, there was a loud knock on the door which interrupted our sleep. The do not disturb sign was on the door and clearly visible. It was housekeeping, asking if I would be checking out. Keep in mind, check out is not until 11am. I had requested a late checkout upon check in. Once stated to the housekeeper that we were a late checkout, she actually looked me up and down as if I were wrong for checking out late. Immediately, I got on the telephone and called the front desk to resolve the issue with the housekeeping department. At that time, I was told by the young man at the front desk that he would handle the situation immediately.

It is unfortunate that this type of situation has occurred, especially since it was not close to check out and early in the morning. After that experience, and the amount of money spent to lodge at the Comfort Inn, a sour taste has been left in my mouth. This is absolutely not an indication with regard to the Front Desk Staff, as he is an extremely professional young man. However, it is a reflection on the housekeeping department, and the young lady should be retrained to "read", do not disturb, no matter the time.

Regretfully,
Dr. W. Hofler

Room Tip: Room that is positioned pointing to the street. Very good view.
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  • Stayed January 2014, travelled with family
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Helpful?
Thank hoflerw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lleib, Director of Sales at Comfort Suites Airport, responded to this review, 27 January 2014
We appreciate your feedback! Thanks for taking the time to write. Please know that management did become involved in this situation after it was reported by the front desk staff. You can be sure that this will not happen again. Please accept our sincerest apologies as there is no excuse for this type of behavior by housekeeping. We hope that you will give us another chance. If your travels should bring you back to Newport News, please contact me directly and I will be sure that you have an excellent stay. Lori Leib - Director od Sales
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Smithfield, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 January 2014

I was in Newport News for a work party and decided to stay at this hotel. I am glad I did. I arrived late and front desk staff was quick and efficient. I loved the set up of the rooms. We had a king bed and a pull out couch and it was plenty spacious. The beds were very comfortable. I liked the idea of the soft and firm pillows. My husband used a firm one while I preferred the soft. Just a good night all around.

  • Stayed January 2014, travelled as a couple
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Helpful?
1 Thank Natina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lleib, Director of Sales at Comfort Suites Airport, responded to this review, 17 February 2014
Thanks for taking the time to write. We really appreciate your business and your feedback. We are thrilled that the room provided a good night's sleep and a memorable experience. We hope you will visit again soon! Lori Leib - Director of Sales
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Philadelphia, Pennsylvania
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 November 2013

Good evening,
Previously I had given this establishment a high rating. Unfortunately my former review of Comfort Suites Airport has changed for the worse. Many amenities have been taken away: which were formerly considered to be relevant. Pizza night, chocolate chip cookies, newspaper delivered to your door - all gone!
Security is an issue at this hotel. The exterior carded key doors are not monitored to ensure the people pull each door closed every time. Often I can approach and gain entrance to the hotel without my key. The hallway and stairwell carpeting is worn and dirty, obviously not monitored regularly. Previous years of my affiliation with this hotel are a testimony to how clean and brilliant this hotel was. Plumbing, and water pressure problems abound now. Refrigerators freeze the food and the breakfast menu has become hum-drum at best. The pillows are dual sided; that's right! Hard on side one and soft on side two!!! Seriously, it is true. Sheets are old, not white, and smell burnt or over-dried, duvet covers have been replaced by a duvet sliding sheet adventure. The trick is to keep the duvet sheet on top of the down comforter so as not to reveal the uncleanliness of the comforter. Last visit, I went through two comforters before I received one that had not been spoiled. So bedding has gone down drastically. Clearly an organizational shift has transpired.
In closing, Comfort Suites falsely advertised booking specials this past summer. I have yet to receive my $50 MasterCard Gift Card for booking two stays within a qualifying time-frame. This place receives it lowered rating from my personal experiences with Comfort Suites, my stays, and continuous patronage. I will be staying elsewhere from this point on. It's not like there aren't any lovely places to stay in that area! Stay tuned for my blogs from Newport News!

Room Tip: If you find yourself unable to seek alternate accommodations request the back of the hotel. It is be...
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  • Stayed August 2013, travelled solo
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Helpful?
1 Thank Abbi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lleib, Director of Sales at Comfort Suites Airport, responded to this review, 5 November 2013
First I would like to thank you for the many times that you have stayed with Comfort Suites, and also for any past reviews that you have written. But, I would also like to address some of the concerns that you have pointed out. Pizza night is still consistent with this hotel, being offered on Wednesdays only, as it has always been, from 5 o'clock until the pizza is gone. That is also the only night that cookies are not served. Cookies are placed in the lobby after 4 o'clock until the batches prepared have been depleted. Free USA Today and Wall Street Journal newspapers are also located in the lobby for any guest to take. Comfort Suites has rolled out a new bedding requirement that all hotels are to follow. There is a choice of firm and soft pillows, which the card on the bed denotes. They have also required us to change the bed linen to a decorative top sheet with a bed scarf, and different choice of bed skirt. This was just done over the summer, so almost all of the bed linen including sheets and pillows in guest rooms were just recently purchased. Any promotions are offered directly by Choice Hotels International, so if a gift card was not received it would be my advice to contact them directly. We will investigate any plumbing or water-pressure issues, and thank you for bringing it to our attention because this is the first that we have heard of this problem. I hope I have addressed your concerns. Please contact myself or the general manager for any additional comments.
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New Hampshire
Level 6 Contributor
86 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 November 2013 via mobile

Stayed here for a business trip. Food was basic hotel breakfast. Rooms were comfortable and spacious. Front desk help was very nice. Lots to do in the area-great beaches nearby. Hotel is located directly across the street from Olive Garden, Red Lobster & Smokey Bones. Very convenient!

Stayed September 2013, travelled on business
Helpful?
Thank Heath D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waimea, Hawaii
Level 6 Contributor
100 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 13 October 2013

Convenient location, very close to the airport, with two chain restaurants nearby (Red Lobster and Olive Garden) and a huge mall across the (busy, six lane) street. The room was comfortable and quiet, service was good, and it is the only near the airport hotel with free shuttle service 24/7. If their shuttle isn't running, they summon and pay for a cab, which was the case for me as I had a 5:30AM flight. Unfortunately, the included breakfast (or even coffee) was not available that early so I can't speak to the quality of that amenity. The lobby is small, but nice enough and the desk staff were all very pleasant. There is supposed to be a selection of frozen entrees you can purchase for preparation in the room microwave, but there were problems with the freezer during my stay and that wasn't available. Didn't feel like going out, so I made do with a ramen soup cup and crackers that were available in the mini-store.

  • Stayed September 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank KohalaGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorileib, Director of Sales at Comfort Suites Airport, responded to this review, 15 October 2013
Thanks for staying with us! We appreciate your business and your compliments.We are very happy that you found our hotel to be comfortable, quiet, convenient and friendly. We strive to be all of these and have met our goal when guests like yourself have a good experience. Please come back soon! Lori Leib - Director of Sales
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Additional Information about Comfort Suites Airport

Property: Comfort Suites Airport
Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Newport News
#4 Family Hotel in Newport News
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites

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