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“Great place to stay!” 5 of 5 bubbles
Review of Mulberry Inn and Plaza at Fort Eustis

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Mulberry Inn and Plaza at Fort Eustis
Ranked #9 of 38 Hotels in Newport News
Fayetteville, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great place to stay!”
5 of 5 bubbles Reviewed 19 May 2014

Just a great place to stay close to Ft. Eustis, Bathroom and rooms were very clean. And reasonably priced. Will definitely be returning. Enjoyed the breakfast, and customer service was very respectful.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ruth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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167 reviews from our community

Traveller rating
    72
    45
    32
    10
    8
See reviews for
86
32
7
16
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 12 May 2014

I stayed here for three nights while visiting my husband stationed at Ft. Eustis. The ONLY good thing about this hotel was its proximity to Ft. Eustis. It was only about a 10 minute drive.

There were many bad things: people were slamming doors, laughing and talking loudly, cars were honking at all hours of the night. There was mold and dirt in the tub and walls above it. I found a used condom and some old food under the bed. Also, housekeeping didn't come by on one of the days and when I called the front desk to ask for more towels, the receptionist assured me someone would be there momentarily. No one ever came!!!

All in all, this was one of the most terrible hotels I've ever stayed at. Save your time, money and sanity and book somewhere else!

Room Tip: Dont stay here!
See more room tips
  • Stayed May 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank steeenbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandyPhillips151, General Manager at Mulberry Inn and Plaza at Fort Eustis, responded to this review, 14 May 2014
Hello- I am very concerned with your experience during your stay at the Mulberry Inn. First I am very sorry your experience was not a relaxing and pleasant one. We strive to make all of our guests comfortable and welcome. I apologize for the outside noise you experienced, I will take action with our security team to try and handle to noise level better. For the items you say were under the bed, I'm curious and addressing my housekeeping department because we have installed box bed frames to eliminate the debris or waste from going under the bed. Once again I do apologize for the housekeeping issues and have addressed my executive housekeeper and our team directly from your review. I have also had our maintenance team searching for the mold reminisce you mentioned. Thank you for making me aware of your issues so that we can take action to correct.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knebworth, United Kingdom
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 26 April 2014

Ended up at The Mulberry as the Holiday Inn across the street was fully booked. What luck! Received a very warm and friendly welcome from Shiela at the front desk who also provided us with a wealth of information on various food delivery options.

The room was very clean and comfortable; free breakfast was pleasant and of a good standard. Overall a very good stay. I would recommend this hotel.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandyPhillips151, General Manager at Mulberry Inn and Plaza at Fort Eustis, responded to this review, 14 May 2014
I am so glad that your stay was a great one we do strive to please at the Mulberry Inn, I have passed your review on to Sheila and she is very appreciative for your words. She loves her job and love to serve her guests. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Myers, Florida
1 review
5 of 5 bubbles Reviewed 24 April 2014

I have stayed in many of the hotels in and around Newport News VA and I have to say this is by far the best. We felt so welcome as soon as we came in the door, the lobby and breakfast area were spotless, the rooms are big and very accommodating. The staff are so wonderful I cant put into words what great, great customer service the staff provides. I had a chance to meet the General Manager at breakfast one morning Amanda, and she is so very pleasant and appreciative of all her guests you truly can see why her staff are the way they are. Her customer service radiates from her comforting smile to her welcoming demeanor and she passes this on to her staff members. She had no idea who I was or that I have been retired from the hospitality business for 8 yrs. I know what good service is and what it takes to provide it and The Mulberry Inn does just that to a tee. Kudos to Amanda and her staff, we will be back this summer and are recommending this hotel to our friends and family visiting the area."

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandyPhillips151, General Manager at Mulberry Inn and Plaza at Fort Eustis, responded to this review, 14 May 2014
Thank you so very much for your kind words, I have shared your review with my staff and congratulated them all for the service they provide. It was wonderful to meet you and I hope to see you again soon. Take care and thank you again for the wonderful review. Safe travels to you and yours.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Old Bridge, New Jersey
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 April 2014

We are happy that we stayed at the Mulberry Inn. Excellent service by Bobbi Bradley at front desk, she went beyond her expectation and made our stay comfortable. Great price, good and fresh breakfast every morning. Clean rooms.........can't ask for much more. We would gladly stay here again and highly recommend it.

Room Tip: First floor rooms are quieter and large.
See more room tips
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank IrmaShaikh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whispering Pines, North Carolina
1 review
4 of 5 bubbles Reviewed 14 April 2014 via mobile

We used Travelocity saved over $10 from the regular rate, free wifi, breakfast. We had two families with two rooms and they were able to get our rooms across from each other.
They had a pool table room and a theatre room(50 inch TV) for watching movies.
Would utilize them again if in the area.

Stayed April 2014
Helpful?
Thank BESTYeagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fayetteville, North Carolina
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 28 March 2014

We are very happy that we stayed at the Mulberry Inn. A super nice hotel with one of the friendliest and capable staffs we have ever seen. Thanks especially to Pat and Shiela on the front desk. We would gladly stay here again and highly recommend it.
The closest Hotel to Fort Eustis.

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BetsyD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandyPhillips151, General Manager at Mulberry Inn and Plaza at Fort Eustis, responded to this review, 14 May 2014
Thank you for your review. I appreciate hearing how wonderful my staff treats our guests, I have high expectations for guest service at my property and I love to hear that my staff continues to provide it. Thank you once again for your lovely review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mulberry Inn and Plaza at Fort Eustis

Property: Mulberry Inn and Plaza at Fort Eustis
Address: 16890 Warwick Blvd, Suite A, Newport News, VA 23603
Region: United States > Virginia > Newport News
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 38 Hotels in Newport News
Price Range (Based on Average Rates): £
Hotel Class:2 star — Mulberry Inn and Plaza at Fort Eustis 2*
Number of rooms: 158
Official Description (provided by the hotel):
Sitting at the entrance to the great Fort Eustis Army base, the Mulberry Inn is the ideal destination for, Soldiers and family, business travelers, and of course vacationing families. We are conveniently located to the area's top attractions including Busch Gardens, Water Country USA, Colonial Williamsburg, Historic Yorktown and Jamestown Settlement. We are also a short drive to Hampton VA and a 40 min drive to the beautiful banks of Virginia Beach. While on property we offer a deluxe hot breakfast, access to our theater room, game room, cardio and strength training fitness centers. The Mulberry Inn is truly in the middle of it all! With the convenience of location, without resort prices, the Mulberry Inn is the obvious choice for the value seeking consumer. ... more   less 
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