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“Lacking Customer Service” 2 of 5 bubbles
Review of Monty's Restaurant

Monty's Restaurant
Ranked #156 of 453 Restaurants in Newport News
Cuisines: Diner
More restaurant details
Restaurant details
Good for: Cheap Eats, Child-friendly
Dining options: Dinner, Lunch, Seating, Takeout
Newport News, Virginia
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Lacking Customer Service”
2 of 5 bubbles Reviewed 3 July 2012

Have been going to Monty's for several years now. However, will no longer go there. Sent my son over to pick up lunch and when he got home, one of the burgers had no meat! I drove over and brought the meatless burger showing them there was no grease or anything and simply requested the meat. Had to wait a while as she sifted through receipts (as if I was lying) then they had to wait even longer when she reluctantly cooked up a burger for me. I asked if perhaps I could get a new fry since the one I left behind at home would be cold by the time I returned and the manger said "it was an honest mistake, sorry, you will have to pay for the fries." Considering I wasted my time and gas one would think they could do something to make it up...but nope, nothing.

  • Visited July 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
1 Thank Ryan797
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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20 reviews from our community

Visitor rating
    8
    5
    1
    4
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Newport News, Virginia
Level Contributor
25 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Greasy Spoon!”
2 of 5 bubbles Reviewed 17 April 2012

My daughter (9) and I tried this place thinking it looked fun with the big penguin outside! The restaurant at the time was full of smoke and smelt like a deep fat fryer. I got a soda,but my daughter tried a Hamburger and fries. Yuk! Very greasy...never again.

Helpful?
1 Thank BritinVA579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport News
Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Nice but not wow”
2 of 5 bubbles Reviewed 12 April 2012

Not much change. The build is lacking and looks un-cleaned not to mention the bathrooms. The food does taste good, but looking at the state of how the place is kept it leaves one wondering what the state of their grill is in.

  • Visited May 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Dante C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport news, va
1 review
“Childhood Favorite”
5 of 5 bubbles Reviewed 1 October 2008

I have been going to Monty's since I was a child. It's a great, old fashioned kind of restaurant. The menu is full of classics, no frills and meals for under $5. My favorite is the hot twin burger, hamburger bun, hamburger, gravy, onions and mash potatoes...enough to share! Save room for ice cream.

Helpful?
Thank medtechgirl7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor reviewer on Facebook
“great breakfast place. 2 can eat for under $10!”
3 of 5 bubbles Reviewed 21 May 2008

great breakfast place. 2 can eat for under $10!

Helpful?
Thank A TripAdvisor reviewer on Facebook
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.

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