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Estera N
Killorglin, Ireland

Another Stay

4.0 of 5 bubblesReviewed 17 Jul 2018
Over all we enjoyed our stay in this hotel. Location is very good for us. We had a good nights sleep, even during ABBA concert,

The only bad thing was a trouble we had last day before our breakfast. We obviously paid for it, enjoyed it a day before, then on last day we were told to basically get lost, as we are not on list- young girl wouldn't let us in to have it. Receptionist then kept saying we only paid for room. We paid for breakfast months in advance. So a bit of advice, always carry your booking confirmation.Just in case.
Date of stay: July 2018
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Laura M, Guest Relations Manager at The Green Isle Hotel, responded to this review
Responded 20 Jul 2018
Dear Estera N,
I am delighted to read your review and that you enjoyed your stay with us. I am especially happy that you enjoy the location of the hotel and also that you had a good night sleep.
I am very sorry to hear that there was some confusion regarding your breakfast, I have passed your comments on to our team here and will follow up to make sure this issue is resolved for the future.
Thank you for taking the time to post your review. We look forward to welcoming you back to the Green Isle Hotel in the future.
Kind Regards,
Laura
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 17 July 2018

It is a nice clean hotel. The room and pool were very clean. Though the housekeeping forgot some basics like hand soap in the bathroom it was well cleaned. Staff were friendly though not greatly welcoming but the food was good value for money in the restaurant. Our room was by the main road and was very very noisy when the window was open and too hot when it was shut with no fan to use at reception. Altogether it was a nice experience though basic.

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ajimenez94
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura M, Guest Relations Manager at The Green Isle Hotel, responded to this reviewResponded 19 July 2018

Dear ajimenez94,
I am sorry to read that you encountered some issues during your stay with us. We are currently working on a solution to the noise polution caused by the nearby road. We don't normally have an issue with the temperature in the rooms, however this recent batch of warm weather has cuased the rooms to be warmer than normal. We would normally offer fans at reception and I will look into why one was not made available to you. Thank you for taking the time to post your feedback it is very important to us. I hope that we can welcome you back to the Green Isle Hotel in the future.
Kind Regards,
Laura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2018

We were not informed about the menu is available for us, as we paid for dinner bed breakfast and in the restaurant no one knew which menu is for us, bed was very bad. Shower gel was available only for 1 person we were 4.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank larenda2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura M, Guest Relations Manager at The Green Isle Hotel, responded to this reviewResponded 19 July 2018

Dear larenda2,
I am sorry to read that you encountered some issues during your stay with us. I am disappointed to read that you found the bed uncomfortable and that there was not enough shower gel in the rooms, our housekeeping team are always happy to provide more toiletries when needed. I have passed your comments regarding the menu on to the Bar and Restaurant team to be followed up on.
Thank you for taking the time to post your feedback, it is very important to us and we will use it to improve our service. I hope that we can welcome you back to the Green Isle Hotel in the future.
Kind Regards,
Laura

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Reviewed 15 July 2018

I was delighted with my recent stay. Went with a friend as we were going to a concert. There was a shuttle bus going from hotel to concert which was so convenient. Rooms were very clean and very comfortable. Heated pool was a great bonus. Staff were great, we got late check out with no hassle or extra charges. So happy with the stay. I will definitely return.

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Rosalyn O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura M, Guest Relations Manager at The Green Isle Hotel, responded to this reviewResponded 17 July 2018

Dear Rozikins1,
I am delighted that you and your friend enjoyed your stay with us. I am especially happy to read that you found our staff to be great and that your room was clean and comfortable. Thank you for taking the time to post your review.
We look forward to welcoming you back to the Green Isle Hotel in the future.
Kind Regards,
Laura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2018

My friend and I stayed here for two nights at the beginning and end of a Shearings holiday. Modern and clean but hot rooms and many people were disturbed by other noisy guests.
Food was ok but at the 1st meal there was no choice of dessert and a chocolate brownie was just plonked in front of us. Then we spotted other guests in our party with ice-cream or fruit salad. Anyway we were prepared for when we returned on the 2nd night of our stay there. The menu was exactly the same as the 1st night but when asked about the dessert we requested something other than choc brownie and got it. The waitresses on the whole were friendly and helpful.

Date of stay: July 2018
Thank Deborah J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura M, Guest Relations Manager at The Green Isle Hotel, responded to this reviewResponded 17 July 2018

Dear Deborah J,
I am sorry to read that you had some issues with the evening meal on the first night of your stay, I am happy that our team were able to accomodate your request. I am very happy that you found our waiting team to be friendly and helpful .Thank you for taking the time to post your review. I hope that we can welcome you back to the Green Isle Hotel in the future.
Kind Regards,
Laura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2018

Relatively cheap but nice. It is situated in South Dublin so you can take the M50 around from the airport. You can get into Dublin easily from here or use it to head South or West. A but smoky at the main door.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Barry C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura M, Guest Relations Manager at The Green Isle Hotel, responded to this reviewResponded 15 July 2018

Dear Barry C,
I am very happy that you enjoyed your stay with us, especially that you found the hotels location to be good. Thank you for taking the time to post your review we look forward to welcoming you back to the Green Isle Hotel in the future.
Kind Regards,
Laura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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