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Resort Grazia Terme
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Reviews (536)
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All reviewsthe main hotelhalf boardthermal poolsevening mealbeautiful islandpool barlocal townshuttle bus into townlate eveningischia townbeauty treatmentsmount vesuviushotel bus servicedifferent storysan angeloheaven on earthsea view
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56 - 61 of 536 reviews
Reviewed 9 September 2013

Just returned from a week's holiday at this hotel. Hotel staff were friendly and helpful. Food was good and terrace restaurant staff were pleasant and efficient. The maitre d' hotel was especially attentive to all guests. A welcome change. Pool was clean at all times as were all areas around the Hotel.
Views over the Bay were wonderful and the addition of the new spa pools, set out on different levels, created a good experience.
Temperatures were mid 30's for first week in September which made it a little too warm but the airconditioning in our room worked well and was not noisy.
A great service is the hotel mini bus which ferries guests to both the centre of Lacco Ameno and the nearby San Montano beach. Local public transport is however a different story and very hard to figure out also packed to the doors most of the time. Buying tickets was and still is a mystery, tickets are supposed to be available from "tabacchi" (tobacconists") but none had any tickets. Best check this out for yourselves, we tried and failed.
Make sure to visit the Aragonese Castle at Ischia Ponte. The views from the top are well worth the effort.

  • Stayed: September 2013, travelled as a couple
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2  Thank BarneyM20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2013

We were suppose to stay in this hotel for 10 days but left after 4 days!! the photographs are very deceiving especially of the swimming pool. The pool was dirty with algae on the tiles, could not believe it, finally after everyone complained they started to do something about the pool but it was still not right. The towels in our bathroom was so old and thread bare it was like drying yourself with sand paper, on one of the days they had cleaned the room and the bathroom had stained towels put in!!The breakfast was of a very poor standard and the Maitre d was unfriendly and arrogant. As soon as you were given menu's he would be there within 30 seconds to take your order making you hurry up, not like being on holiday at all. After having been to Italy for more then 30 years this was the worst place we had stayed in and as for Ischia it was nothing like it was 15 years ago, it is a dump. Worst of all are the taxi drivers they are a complete rip off!!! They would charge anything from 20 - 40 euros to travel 5 mins. Such a shame that this once lovely island has been ruined. We left for Sorrento and had a lovely holiday what was left of it.

The only good points about the hotel was the beautiful views and the most helpful member of staff was Edwardo who did his best to sort out our problems an absolute gentleman. He sorted out the problem with the air conditioning on our first night and problems with the Tv. The staff at reception were always polite.

  • Stayed: August 2013, travelled as a couple
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4  Thank JosieB111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2013

Lovely hotel in beautiful surroundings (we had a balcony, sea view). The staff worked very hard keeping the hotel clean and tidy. Breakfast and dinner was great. Bar staff at the pool and in the evening were fantastic serving lovely cocktails. The rooms were always clean and tidy too.
On the negatives, we found some of the reception staff very blunt and unhelpful - our daughter was booked a single room but on checking-in were told the hotel was over-booked and her room was not available, only a 'temporary' room. This turned out to be a very poor room on the edge of the main hotel building. It had not been serviced properly with somebody's laundry hanging outside on the chairs by the room. We were promised her 'proper' room would be available the next day. Not so. Again bluntly told we were wrongly informed and it would only be available the following day - no others were available. Two days later, on being given the key to her expected room, low and behold two people are occupying the room! They were leaving but using the room as a 'day room'! We complained again and this time it was sorted promptly. Not a great start.
For myself and my wife's room - the air con didn't work properly (it was really needed given the high temperature and humidity at the time). Reception were asked three times over the course of the week to have someone take a look at it but no response. Clearly there had been a problem for a while as the ceiling panels above the unit were missing!
Finally, the mini-bar. My wife fancied a wine from the mini-bar so opened one of the bottles. After one sip it turned out to be dirty water with some very dubious debris floating in the bottom of the bottle. I took it down to reception and asked for a replacement - "go to the pool bar" was the response. No apology or anything - very poor. I would at least have thought an apology and an offer of a free glass would have been forthcoming. Summed them up really.
Evening musical entertainment was very average and suited to an older generation than ourselves.
Aside from these negatives we really liked the hotel.
Ischia is a very pretty island known mostly to only Italians, which was great. The people were friendly and we had a good holiday.

Room Tip: Choose a room with balcony and sea view.
  • Stayed: July 2013, travelled with family
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1  Thank Malcolm44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2013

Just got back from what i can only describe as italy,s hidden treasure .we travelled with thomas cook 17 may 2013 with our friends,when you get to the island of ischea [sit at the back of the ferry]you first wonder where are we going but when you get to the hotel you will not be disappoined .the staff are amazing food excellant and the rooms are impecable.the hotel is locacted at the top of lacco ammeno but the hotels excellant free shuttle bus just the ticket.the hotel is set in wonderful well kept grounds with thermal pools hot and cold,turkish sauna and various other treatments[some are free and some paid locally]if you just want to chill and relax and enjoy the spa then this is the place for you.if you like walking there are plenty of places to see.a must is to get the local bus round the island stopping in forio [market every day]the onto the most wondrful sight of san angelo [sit and have a cool beer and enjoy the view the last main stop is ischia porto with the castello arogonese,also loads of cafe,s resteraunts and of course for the ladies shopping.half the fun getting round the island is playing sardines on the bus[bus ticket 1.9euro for 1.5hrs.6 euros full day hop on and off 3day tickets are available.you can also get boat trips to capri and procida which we did which shows an untuoched italy amazing place.back to the hotel our rep wilma was very helpful and we were fortunate to be entertained by the wonderful and versatlie voice of manuela[you;ll always be my kylie.thank you every one at the hotel and on the island for a wonderful holiday you little gem.

Room Tip: sea view and balcony high floor
  • Stayed: May 2013, travelled with friends
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3  Thank 123colin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2012

Only getting to write a review now (life got in the way) on my stay in July 2012.
Had spent over 2 weeks there last year and loved it so much that I had to go back this
year and will definitely be an annual destination. I said it last year and was no different this
year from the beauty of the hotel and views, to the hospitality of all the staff and friendliness.
We took my parents with us this year and they loved it. They still rave about it to their friends.
We are always so well looked after there, nothing seems to be an inconvenience to the staff.
The food is wonderfully and the dinner buffet is fantastic. This is definitely the place for a stress free relaxing holiday where you want to be pampered.
It was also great to see so many of the guests we had met last year there again this year it gives a great sense of community.
P.S. should anyone from Hotel Grazia read this I just wanted to add a special note of thanks for making the 25th July such a wonderful day for us and the beautiful flowers. See you next year!

Room Tip: all rooms are clean and confortable
  • Stayed: July 2012, travelled with family
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Thank CarolineKirwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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