We choose this hotel because of the good reviews in tripadvisor
We arrived at 3.45 pm, and were given a room in the 1 floor, very dark but big, we wanted to rest for a while, the room was very hot (27 C outside) so we put the AC, it wasnt working, wifi also not working. I went to the main desk, the girl who was there did not speak english very well, or spanish, so she started talking in italian, which i dont speak, i could understand they would send someone to fix the AC, we waited for around an hour, nobody came, the girl came to check the wifi, and insisted she had a good sígnal in her divice, but neither my husband nor i could get it, so we did some more waiting, and i got tired so went to the main desk to ask if they could change my room, cause the AC was still Off. They say they can, and take my to ese a room in the lower floor, one ground down the street level, it was worst than the other one!! Smaller, more dark, and it didnt have a garden. I was starting to get really mad, because i didnt fel like i was getting what i paid for!! The girls of the front desk where helpfull, altough they didnt speak fluent english, they tired to help, they called the manager. He came, and i told him, that if they could not give me a room with all the amenities, i prefered to go to another hotel. He told me if i went to another hotel, they would charge the TWO nights i made trough booking, because he tought the room was ok. And that i had a no cancellation fee, that the hotel was fully booked. He was very rude and unproffesional. He was not even dressed like a manager, we was in jeans and a casual shirt. He got really nervous, at least he spoke in english. He told me that if i didnt like the hotel i could find something else, but he was still going to charge the TWO nights. I wanted to go, so i insisted they should not charge me, he said if i insisted he would call the police. He went back to his office, and one of the girls in the desk told me that the second night they could change my to another room, i didnt have much option so i stayed. By that time it was 5.30pm!!! I went out, where i came back around 11 pm, i get into the shower, COLD WATER!!! Next morning i ask to have the room changed, they say i have to wait (again!!) half hour. I wait, 45 min later i go to the main desk, the room still wasnt ready. So i tell they to move my lugagge from room to room. When i came back from the city, new room, still NO WIFI!!! They are short of staff. The girls in the main desk are the same that take your lauggage to your room, the so called manager moves the cars around the parking lot... The hotel is dated, not very clean, but the worst is the staff!!! We went to the pool, there was a horrible smell, we had to leave, the sun beds were dirty. When we check out, they try to charge a bottle of water from the mini bar that we didnt take...and they tell my i had to pay for the pool towers 3 euros!!! They did not tell me i had to pay when i asked for them.
The WORST is the manager Filippo!! What a disgusting men! I always get along fine with people, i dont understand how they have a man like that as manager. Worst hotel experience ever!! No wonder the hotel was so cheap, is a cheap place
- Official Description (provided by the hotel):
- Located close to La Mandra Beach and the ancient fishing village of Ischia Ponte, Hotel Villa Durrueli Resort offers a thermal swimming pool and a spa center. The grounds are full of exotic plants and flowers. The Resort overlooks the pine forest and has a fantastic view of Ischia's Castello Aragonese. Guests can relax on the sun terrace, take a dip in the large, thermal pool or in one of the smaller pools with hydro-massage and aromatherapy. Rooms are complete with all modern comforts, including free high-speed Internet access and wifi. Some rooms have a balcony or furnished terrace and an LCD TV. The spa center was opened in 2007 and includes an indoor pool, Turkish bath, and a variety of massages and beauty treatments. Meals at Villa Durrueli's restaurant are often accompanied by music from the piano. The dining menu includes fresh fish dishes, local specialties and a generous buffet of starters and vegetables. ... more less
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- Also Known As:
- Villa Durrueli Hotel Ischia
- Durrueli Hotel Ischia