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“Worst hotel ever..help is so rude as if you don't even exist”

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Delfini Strand Hotel Terme
Ranked #28 of 70 Hotels in Ischia
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Worst hotel ever..help is so rude as if you don't even exist”
Reviewed 25 May 2012

None of the help ever said hi..beautiful views but such a cold feeling at the hotel. For 5 days they never fixed our air conditioning..they lied everyday with excuses and refused to move us from our highest paid suit. Every time there was a wedding with lots of noise..they took furniture from our Rommel for the wedding and never brought it back. Sorry to say this hotel has the worst service on the island..do not stay here's....

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank Barry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York
Level Contributor
153 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 13 May 2012

Our stay was not bad but we would not go back. Here is why:
1. Hotel website and description of packages raised our expectations but what we found was different and not as advertised.
2. The rooms are smaller than they look on the site.
3. The service is quite bad, certainly for American standards.
4. The package described products and services that were not available at the hotel but at another resort off-site. I actually had to insist with the proprietor in order to receive a free shuttle service to the harbour, which was included in the package.
Good points for:
1. Excellent food in the restaurant.
2. Great location right by the sea (uncommon in Ischia)
4. Overall quiet.

As I said, we would not go back but we could recommend it to budget tourist who come across a discounted offer, as long as they understand that all the spa treatments offered in the package are not available at the hotel.

Room Tip: Ask for a room with sea view on the main building, not the building below.
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank romeboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, United Kingdom
1 review
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 September 2011

We have just returned from our 2 week honeymoon (Sept 2011). We had 2 nights in Rome and 6 nights in Sorrento before arriving at Hotel Delfini for 4 nights. At the other 2 hotels the staff went out of their way to look after us and the service was exceptional. And then we arrived at hotel Delfini.

The staff were the most unfriendly, unhelpful, rude people we have ever come across. The only information we were given at check in was how much extra we could pay for lunch and dinner at the hotel. No info on anything about the hotel, where it was, how we get to the main parts of ischia... and certainly NO MENTION about our honeymoon.

The staff had no English, which made it extremely difficult. Even when we did feel like complaining we couldn't. In fact, we were barely spoken to after we had checked in.

The few staff there were on 2 of the 4 days were openly arguing by the pool and in the restaurant at breakfast. The "lifeguard/swimming porter" shouted across us and stormed off. Not the relaxing environment we had in mind for our stay.

We were also outraged that there was no way of getting a drink/snack by the pool or "beach". You had to get dressed and sit in restaurant and pay 18 euros per person for a very basic buffet salad lunch. The lack of customer service was just unbelievable.

The restaurant as said before, was crammed full of tables and very untidy. The breakfast was very poor- cold scrambled eggs and stale rolls. They would even clear away the food while you were still trying to eat it. We only ate lunch there one day and that was also extremely poor.

When we were not lying by the pool we spent as much time out of the hotel as possible as we did not feel welcome. It was also very noticeable that the Italian guests of the hotel were looked after very well. We saw their bags being carried up/down all the stairs on check in/check out. We barely got a goodbye when we checked out.

The only positive thing I have to say about this hotel is that our room was very nice. We had a big jacuzzi bath and a fantastic shower, with a balcony overlooking the sea.

The mini bar was never re stocked though, which was a pain.

On our return I have been onto the hotel's website and not a SINGLE word on there is true. There is certainly no shuttle service. In fact, reading the website made me really really angry!!

I would not recommend that anyone stay in this hotel. The only part of our honeymoon where we didn't feel happy.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
19 Thank Rebecca G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Capricorno432, Scotto rappresentate della direzione at Delfini Strand Hotel Terme, responded to this review, 22 October 2011
Dear Guest, sorry that your stay is not 'state of his gradimento.Sicuramente take note of some of his advice to improve further the quality of our very servizi.Mortifica his opinion the work of our staff and our staff is always attentive to the needs of struttura.L of our guests 'hotel and has been widely recognized, and' certificate for the quality of services offered by an entity with proven experience in the world. Our headquarters and 'chosen every year as a location to shoot films, all because of its haunting beauty naturale.La kitchen and' mentioned on the main newspapers as excellent, obtaining important awards and premi.Non I want to add more.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woudenberg, The Netherlands
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 September 2011

we stayed in Delfini from august 31 - september 6, 2011.
upon arrival at 17.00 hrs there was no room available. Had to wait 90 minutes. Very limited explanation given. No excuses. Only 1 person good english speaking, but he was not always available. No drink-foodservice at beach. No towels at beach/pool. Former pool bar closed and in deplorable state. One person runs restaurant. One person for (small) bar service. Breakfast buffet-table (fm 07.30 pm) disorderly, restauranttable(s) mostly untidy. Bathroom: armature and toilet-seat loose. When bath filled to rim, foam became brown (??!!...)
Room: no glasses, fridge half filled, no new supply.
Check-out: wanted bill payment evening before we left because of early departure. Was not necessary.....* Result: at 06.30 am check with many mistakes and no possiblitiy to check the check. That same responsable employee (*) started at 08.30......

General: reception/administration is open space behind counter, 10 m2, with sometimes 4 persons working (daytime). Only barkeeper, restaurant guy and roomcleaning can be recognized by their uniform. Very confusing who is resonsible for what, who has authority, where to go to with your complaints.
One restaurant room open during lunch- and breakfasttime, crammed with tables. In our room were all loose articles removed, even closetdoors (if they ever were there). Internet site must be years old (very nice) and not reflecting the actual situation. Beachpier a.o. of multiplex boards, green upholstery removed. No real beach and no shuttle service. Very misleading site. Understaffed hotel witch definitely cannot have 4 stars.

Conclusion: after arrival we felt like moving to another place but because of the short holiday (6 nights) we did not. We paid the bill (which was not correct) otherwise we would have not made ferry/plane, be we are very disappointed and feel ripped off.

Johan and Katja Stokkers, Woudenberg, the Netherlands

Stayed September 2011, travelled as a couple
Helpful?
17 Thank KatjaSWoudenberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Capricorno432, Scotto in qualità di direttore replica at Delfini Strand Hotel Terme, responded to this review, 22 October 2011
Dear Guest, sorry that your stay is not 'state of his gradimento.Sicuramente take note of some of his advice to improve further the quality of our very servizi.Mortifica his opinion the work of our staff and our staff is always attentive to the needs of struttura.L of our guests 'hotel and has been widely recognized, and' certificate for the quality of services offered by an entity with proven experience in the world. Our headquarters and 'chosen every year as a location to shoot films, all because of its haunting beauty naturale.La kitchen and' mentioned on the main newspapers as excellent, obtaining important awards and premi.Non I want to add more.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 September 2011

when you get one of the following 6 rooms (#15,16,20,22,26,29) than you get a filthy, poorly equipped (in part broken) at best 3 star instead of the booked 4L star room. Those rooms are outside the main building (no access security), considering that some of them have no window, you are forced to keep your door open if you want some fresh air or a view (viewing and entering the room goes through the same door), a very inconvenient reality. The rooms are partially on the pool maintenance level which provides an intense chlorine smell. You have mould in your bathroom, stained bedclothes, a fridge that is heating, a broken tap…… and the sun beds were stored just in front of our room.
‘you got this room for a very cheap price via internet’ was the response from the management after our complaint . Eventually we and our friends got new rooms, which had a better standard, still not 4L. rooms are dirty, a broken door handle, shower malfunction………. and on the check out day a broken elevator (no help with the language) and only cold water.
The strandhotel Delfini has NO strand!!! You have wood tiling, or some sand behind a wall, instead; a non operational ‘strandbar’; no strand bath towels; no ‘strand’ or pool service.
Lipstick on cups, stained cutlery, dirty plates, and eventually a very poor breakfast buffet, are an everyday experience.
Eventually on our last evening an italien marriage party took place with a very high noise level till 0230am.
The hotel is on a very nice location, but needs a main renovation and a professional management.

  • Stayed September 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
19 Thank enjoy666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Capricorno432, Scotto in qualità di rappresentate della direzione replica at Delfini Strand Hotel Terme, responded to this review, 22 October 2011
Dear Guest, sorry that your stay is not 'state of his gradimento.Sicuramente take note of some of his advice to improve further the quality of our very servizi.Mortifica his opinion the work of our staff and our staff is always attentive to the needs of struttura.L of our guests 'hotel and has been widely recognized, and' certificate for the quality of services offered by an entity with proven experience in the world. Our headquarters and 'chosen every year as a location to shoot films, all because of its haunting beauty naturale.La kitchen and' mentioned on the main newspapers as excellent, obtaining important awards and premi.Non I want to add more.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 June 2011

We spent a very relaxing week. The hotel is located in a splendid bay, right in front of a turquoise sea. The room was spacious and clean, the relax guaranteed. a special mention goes to the chef Lo Giudice, who delighted our palates beyond measure with his interpretation of traditional Sicilian specialties, and to the masseuse Stefania who was very professional and flexible. I would definitely recommend it to relax and enjoy the spa and the island itself.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank berilo75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cetara, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 May 2011

The room offered was in awful conditions! There was mold on the walls and from the muggy air it seemed like no one had stayd in that room for months! This is what you get after having booked spa-package a month before and having payd 30% as advance! As we weren't happy neither with the attitude nor the solutions offered by the hotel staff, we left the hotel same evening.
For me it was very strange to hear such words from hotel personell: "well, but you have booked a standard room, haven't you?"
So, if this is the standard of this 4 star hotel - watch out!

Stayed May 2011, travelled as a couple
Helpful?
24 Thank Merle_T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Delfini Strand Hotel Terme

Property: Delfini Strand Hotel Terme
Address: Via Carta Romana 68, 80077, Ischia, Isola d'Ischia, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Isola d'Ischia > Ischia
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Ischia
#16 On the Beach Hotel in Ischia
#19 Spa Hotel in Ischia
#20 Luxury Hotel in Ischia
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Delfini Strand Hotel Terme 4*
Number of rooms: 30
Official Description (provided by the hotel):
One of the most exclusive spots on the whole island of Ischia awaits you for a holiday amid the wonders of the nature surrounding us, without having to do without the comforts of a more central area.The Hotel Delfini is like a jewel set between greenery and sea, overlooking the Cartaromana bay with its famous natural thermal pools, Sant’Anna rocks, the fifteenth century Guevara Tower and the Aragonese Castle’s ancient manor house. ... more   less 
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Also Known As:
Strand Hotel Ischia

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