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“Rude staff”
Review of Hotel Genziana

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Hotel Genziana
Ranked #11 of 14 Hotels in Arabba
Certificate of Excellence
Reviewed 14 September 2011

We the notable exception of the daughter and son of the owners the hotel staff was in general unhelpful and sometimes very rude, particularly if you were not an Italian speaker.

We were badmouthed by a staff member to other guests at breakfast because we sat at the wrong table (as Portuguese speakers we understood enough Italian to spot that) we also refused such things as an extra towel because we made the request to late (i.e. 19:00 in the evening!).

  • Stayed: September 2011, travelled as a couple
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Thank Alex_Minns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelgenziana, Responsabile reception at Hotel Genziana, responded to this reviewResponded 16 February 2012

Thank you for taking the time to give us your feedback.

Please accept our sincere apologies for the poor quality of service that you received. There is no excuse for us to be unfriendly to our guests. We will be taking up your comments with our crew members and refocus the team on delivering quality service to all our guests at all times.

We are sorry that you did not enjoy your experience with us and we do hope you might consider giving us another try in the future to prove to you that this is not the GENZIANA way.

If you do wish to make a future booking, please email me directly at info@genziana.it and I will be pleased to take care of your booking personally.

Sincerely,
Verena Grones

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (119)
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25 - 31 of 119 reviews

Reviewed 2 July 2011

My wife and I enjoyed very much Hotel Genziana. We had a very nice and comfortable room with a view to the mountains., and a small balcony. Our experience was also very satisfying regarding our contacts with the staff who were very helpful in advising us about hiking places. The food in the restaurant was better than we expected. If we had to travel again to the Dolomites we would definitely stay at this hotel in Arabba, we did go afterwards to Cortina D'Ampezzo which does not have the small charm of Arabba.

Room Tip: With a balcony and facing the mountains.
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  • Stayed: June 2011, travelled as a couple
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1  Thank haygo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2010

Very nice hotel.
Very helpful staff.
Excellent breakfast.
Spacious, clean rooms.
Great views!

  • Stayed: July 2010, travelled with family
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Thank wisniak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2010

What a great find this hotel was, room was very spacious, individual duvets (so it doens't get pinched in the night!!) and a view to die for from the balcony. We stayed for 4 nights and the only down side was that there was no soap and other toiletries weren't replenished (fortunately we had our own). Breakfast was good, plenty of choice, and the do book and evening meal, it's fantastic value, we ate there the last two nights and they were the best two meals we had in Arabba.

  • Stayed: June 2010, travelled as a couple
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Thank Puddle-Atkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2009

This is a family run hotel in the centre of Arabba. The hotel has 2 buildings and located on a very quiet side street in the centre of the village beside a river. The buildings are modern, clean and tidy. The rooms are basic but well finished and good bathrooms and clean. It is a very quiet families hotel with a nice coffee bar/patisserie. The emphasis is on good friendly customer service and an enjoyable stay. The dining is no-frills with a choice of 2 dishes for dinner but we really enjoyed the food and the staff were excellent and very helpful. The hotel is very well run and is very central for the village and skiing. We would stay here again and can recommend it. Most of the guests at New Year were Italian and families.

  • Stayed: January 2009, travelled with family
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Thank AndrewAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017 via mobile
Google Translation

Stayed: August 2017, travelled with family
Thank paolo_zampa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2017
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  • Stayed: August 2017, travelled as a couple
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    • Cleanliness
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Thank pedrapedrazzi60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Genziana

Address: Via Colesel 16, 32020 Arabba, Livinallongo del Col di Lana, Italy
Region: Italy > Veneto > Province of Belluno > Livinallongo del Col di Lana > Arabba
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #11 of 14 Hotels in Arabba
Price Range: £67 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Genziana 2*
Number of rooms: 23
Official Description (provided by the hotel):
Hotel Genziana is a family-run, relaxing hotel in a sunny and tranquil area of Arabba, in the the heart of the Dolomites. Ski lifts for the Sellaronda area are nearby. The Genziana has its own restaurant. Wi-Fi is available in public areas at an extra cost. Free private parking is available on site and there is a small parking area reserved for motorcycles. Cyclists will find equipment and supplies for general maintenance at the Genziana. Rooms are bright and have satellite TV. Some come with a balcony. ... more   less 
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