We the notable exception of the daughter and son of the owners the hotel staff was in general unhelpful and sometimes very rude, particularly if you were not an Italian speaker.
We were badmouthed by a staff member to other guests at breakfast because we sat at the wrong table (as Portuguese speakers we understood enough Italian to spot that) we also refused such things as an extra towel because we made the request to late (i.e. 19:00 in the evening!).
- Official Description (provided by the hotel):
- Hotel Genziana is a family-run, relaxing hotel in a sunny and tranquil area of Arabba, in the the heart of the Dolomites. Ski lifts for the Sellaronda area are nearby. The Genziana has its own restaurant. Wi-Fi is available in public areas at an extra cost. Free private parking is available on site and there is a small parking area reserved for motorcycles. Cyclists will find equipment and supplies for general maintenance at the Genziana. Rooms are bright and have satellite TV. Some come with a balcony. ... more less
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