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“No concept of service”

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Albergo del Chianti
Ranked #4 of 19 Hotels in Greve in Chianti
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“No concept of service”
Reviewed 11 June 2014

Broken sink - drained onto floor. Mouldy shower. Bar with absolutely no atmosphere - thankfully it is on the town square so you can go somewhere else! Don't try to speak to a member of staff before 7:30am otherwise you can a rude diatribe as I did - only to be repeated, offensively, in the evening. I was here to work in Tuscany - which is beautiful - but the staff had no concept of someone having to leave before 7:30. I pitied the holidaying couple attempting a day trip who were similarly treated.

  • Stayed June 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
1 Thank m m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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240 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
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English first
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 June 2014

Greve is one of the most beautiful small towns in the Chianti area of Tuscany.Set in the Piazza is the hotel 'Albergo del Chianti' a typical rustic Tuscan furnished hotel. The proprietors of the hotel are probably 2 of the most likable characters you are likely to meet, the hospitality is second to none.

Room Tip: Ask for room 101
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cr1ck3t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Lazio, Italy
Level Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 13 May 2014

this place remains in my heart mainly due to the great hospitality and warm accueil provided by the crew. The location is just amazing: I mean you get out of the place and you are in the fabulous unique square of Greve in Chianti that cannot stop amazing you at any hour of the day. This is really priceless and worth the stay and the hotel. Breakfast is also great, nothing to complain, and the swimming pool is big enough to deserve this name. Rooms are ok: I mean they are small and the beds would confortably fit me (I'm 1,70 tall) but I would not want to be taller, once in my life :-). Clean yes, cozy yes, big, well no. But I would definitely go back if the purpose is to have a conveniently located place to use as a base to walk, ride, drive in this fabulous area of tuscany!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicola L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 April 2014 via mobile

We enjoyed our stay here. The staff were very friendly and the breakfast which was included in our room rate was great each morning. The hotel appears older but is in good condition and location with free parking within a 5 min walk. I would happily stay here again and recommend to others.

Stayed April 2014, travelled as a couple
Helpful?
2 Thank jvhb11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, Minnesota
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 April 2014

Very pleased with our two nights. Great location right on the main square--market in the middle of the square and plenty of restaurants around the square. Excellent breakfast with breads, meats, juice, coffee and eggs on a buffet. Clean beds and warm shower. Parking was 2 blocks from the hotel and very convenient (we could drive to the hotel’s front door to drop off/pick up our suitcases before parking). Was too early in the season and cold for us to use the pool, but it looked nice. Was a central location to explore Florence, Siena and the Tuscany towns, including an excellent winery tour at Castello, 2 km north of Greve. The drives to Florence and Siena were worth the time it took as the views were fantastic. Had an excellent, traditional Tuscan dinner at Borgo Antico, west of Greve on SP 16.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BJM1732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 January 2014

If i could give this place '0' stars I would. I don't even want to call it a hotel, because it's really more of a motel. My husband and I used booking.com to book the Albergo for our honeymoon based on the amazing reviews. After visiting Albergo Del Chianti, I honestly have NO IDEA where the great reviews come from. Firstly, parking is difficult and far away. The location is nowhere near Florence, Siena or any other areas of Tuscany, so if you visit you need to be only visiting Greve. The entire Albergo reeks and I mean reeks of cigarette smoke, so much so that I could not stop coughing until I got to our room. The room was small, freezing cold and furnished incredibly sparsely. The blanket on the bed reeked of cigarettes and was so thin and old, it looked like it belonged in a dorm room. My husband and I talked about it and decided that it was our honeymoon and we didn't want to stay in a place that felt badly to us for 5 days, especially when neither of us could stop coughing from the cigarette smoke. We decided to leave, and that's when the trouble started. I told the receptionist that we were leaving and asked for the copy of my passport back. He said that he would only give my passport copy back if I paid the full balance for 5 nights. I said I definitely would not do that but would be happy to pay 1 night, since we did check in before leaving. I told him I was sorry but that the cigarette smoke was too much of a bother. He then threatened to call the police even picking up the phone and beginning to dial. When I told him I'd pay for 2 nights he put the phone back down and said he would only be satisfied if i paid for 3 nights of the 5 - keep in mind i'd been at the hotel for about an hour. In the interest of our sanity, my husband and I paid the fee and left. A few hours later, I received a call from Booking.com asking why we changed rooms 4 times, yelled at the staff and then left with out paying. Unbelievable! Do not stay at this hotel or be taken in by the review! It is filled with smoke, they are rude and they lie. I would not recommend this place to my worst enemy.

Room Tip: Only stay at this hotel if you are okay with rude behavior and constant cigarette smoke
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  • Stayed November 2013, travelled as a couple
    • Value
    • Rooms
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Helpful?
3 Thank Jamie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
beloki, Proprietario at Albergo del Chianti, responded to this review, 28 January 2014
Google Translation
Gentile Sig. ancora non riesco a capire come le persone come lei ,riescono a essere così cattive, e come ormai sparare giudizi su gli alberghi sembra essere diventato una specie di sport olimpico.
Riguardo alla sua recensione la invito veramente a pensare bene bene a quello che ha scritto e di non voler far pagare ad una struttura che solamente negli scorsi giorni ha ricevuto due premi da expedia-venere come qualità del servizio e come massimi standard di pulizia , inoltre premiata proprio d tripadvisor per il 2013 ( tutto visibile sul nostro sito).
Quindi dicevamo di non voler far pagare alla nostra struttura e quindi alle persone che ogni giorno lavorano onestemente, uno sbaglio da lei commesso e cioè quello di pensare che la nostra struttura fosse molto più vicina a firenze, e questo mi sorprende perchè visto come sà usare bene il computer per rilasciare commenti in ogni dove, dovrebbe forse impegnarsi di più per capire bene la geografia di una regione o di una zona del mondo.
Gentilissimo signore , prenotare 5 notti in un albergo e poi accorgersi che si è sbagliato location e poi voler trovare in tutti i modi qualche difetto di servizi o di caratteristica della struttura per cavarsela senza pagare le penali di cancellazioni non è corretto ,la storia del fumo è veramente ridicola ,visto che nelle strutture italiane è vietato fumare e nessuno di noi infrange questa legge, quella poi delle camere è ancora più ridicola visto che sono state ristrutturate da solo un anno .
quindi la invito vivamente a cancellare la sua recensione , anzi no, la lasci pure ,così che tutti possono vedere legata al suo nome la sua disonestà.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 December 2013 via mobile

First of all, can't beat the location. It's right on the square, and if you stay on a Friday night, you can wake up on Saturday morning to the market.

In summer, theres a nice pool in the back and it looks like a good place to be.

However, for our December stay, we had a few minor minuses which necessitate the 3 star review.
One. Bed too soft and the double easily separates.
Two. Poor breakfast selection.
Three. General staff apathy (would be less of worry if something else did shine).

All in all, we'd come back again though.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Jakub W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Albergo del Chianti

Property: Albergo del Chianti
Address: Piazza Giacomo Matteotti 86, 50022, Greve in Chianti, Italy
Region: Italy > Tuscany > Province of Florence > Greve in Chianti
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool
Hotel Style:
#5 Romantic Hotel in Greve in Chianti
Price Range (Based on Average Rates): £
Hotel Class:3 star — Albergo del Chianti 3*
Number of rooms: 16
Official Description (provided by the hotel):
Located in the famous triangular square of the village of Greve in Chianti:Chianti, the hotel has 16 rooms renovated and modernized in 2012, to customers, single, double, triple and quadruple rooms, all with private bathroom and all comforts: air cond, heating, satellite TV, telephone, mini bars, safes and free wifi internet access.The strength of this hotel is centrally located with the ability to walk to various restaurants and many small craft shops located in the town square and in the country, but at the same time to offer a relaxing and tranquil space, in fact in the garden the hotel was converted into a 14m swimming pool with salt water where around x7m is served a breakfast buffet with homemade pastries, scrambled eggs, cold cuts, cheeses, cereals, etc. ...The Family Bussotti, owner of 'Hotel for about 20 years is present 24h on 24, creating a relaxed and informal atmosphere, providing customers with all the information in the area, what to do and what to visit, plus the chance to sample available products of the family farm, wine, extra virgin olive oil and grappa.Greve in Chianti is situated half way between Florence and Siena, the location is very strategic in the short time we reach virtually all the most famous places of Tuscany, above the area of Chianti Classico, then Florence, Siena, Lucca, Pisa, San Gimignano , Volterra, Radda, Gaiole the ... more   less 
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Also Known As:
Albergo Del Chianti Hotel Greve In Chianti
Albergo Del Chianti Greve In Chianti, Italy - Tuscany

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