My husband and I travelled to the Canico Bay Club expecting to enjoy a lovely week in Madeira, which is what we had paid Bonus Weeks for, only to find the accommodation, which was basic but acceptable at first glance, totally unsuitable as the entire apartment was enveloped in an all pervading, revolting odour. On checking further we realised that the plumbing in the bathroom went straight to the sewers with no u-bends in the plumbing anywhere, which meant all odours were coming straight back up the pipes into the bathroom and into the entire apartment.
We had other complaints too. Firstly the swimming pool (very small, more of a plunge pool) was filthy. Dead flowers and leaves floating not just on the top but also all over the bottom of the pool and this wasn't cleaned until the 6th day of our holiday - the day before we were leaving. We were also only given 4 wire hangers for clothes for two of us for one week and the pillows (only two very small ones) inside the pillow cases were sweat stained and disgusting.
We were forced to check into a nearby hotel because we were both sickened by the noxious smell and the lack of swimming pool usage, and this cost us over 400 euros. We informed Bonus Weeks of the situation by email from this hotel, called The Royal Orchid - very lovely, and they denied all responsibility and said that it was in the Terms and Conditions that no refunds would be paid. In other words, they can send you anywhere they like and then just deny any responsibility. We will never use Bonus Weeks again.
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- Also Known As:
- Canico Bay Madeira