The room was spacious, nice and comfortable. But we were put in the annex across the road of the hotel after paying extra for a sea view. Our view was of the road and cars. The sea view was there, but only if you strained your neck and looked out. The staff were friendly enough about our complaint, but basically said 'come back tomorrow' regarding the issue. My partner became frustrated with this and decided to go back and say something again, to which they offered us a room on the ground level floor in the main building which wasn't any better - a view of the pool and no privacy. After a couple nights we asked again and were offered a room with a proper sea view but the apartment itself was much less nice and we'd already settled in/unpacked. No refund was offered or apology. Be careful about this issue! But otherwise we had a fantastic stay and the housekeeping staff were friendly and thorough! Thank you to them :) The sea view from the pool area is breathtaking and Canico itself is a nice quiet area - only a 35 minute bus ride from Funchal and there is a bus stop 2 minutes walk from the hotel.
- Official Description (provided by the hotel):
- In the quiet resort of Canico de Baixo and Direct on the sea front, the Hotel Tropical is suitable for those who are looking for those who want independence of self-catering accommodation combined with the convenience of hotel facilities away from the bustle of centres or big resorts. ... more less
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- Also Known As:
- Hotel Cais Da Oliveira Madeira/Canico