The friendly and exceptional front desk staff really stand out in this almost two-year old Residence Inn. As a Marriott Rewards Platinum or Gold Elite member the past several years, I have been in a lot of different hotels in the Marriott chain.
Pros: very exceptional front desk staff; contemporary, modern design; good location with close proximity to downtown, waterfront, Ghent district, ODU, Chrysler Museum (free!), and Sentara Hospital; typical Residence Inn free breakfast; every bedroom and living room in the suite has a flat panel TV; full-size stove and refrigerator typical of Residence Inn; convenient parking; streetcar stop is a block away; modest game room has foosball table, pool table, and air hockey
Cons: current design has smaller square footage than older Residence Inns; the two-bedroom suite's king bedroom (room 420) had a building support column in front of the window; kitchen hood fan not very powerful (our stir frying tripped the smoke alarm); those who like quiet locations may not be accustomed to a downtown hotel location with downtown traffic noise and the occasional ambulance or police siren; parking garage is not connected to the hotel though a short walk; boring views, especially when compared to the Norfolk Waterside Marriott
The reason I found the front desk staff exceptional was performance that went beyond the high professionalism typical of most hotels in the Marriott family. We had prepared a home-cooked meal for our daughter attending ODU. During the washing and drying of the cookware (some ours, some the hotel's), one of our teens mistakenly placed a pot lid in the kitchen's cabinets (looked similar to the hotel's). Upon our return home, we discovered a pot lid missing (hey, it's gourmet cookware). A call to the hotel initiated the search. The next morning the front desk informed us they successfully found our pot lid that was then picked up by our ODU daughter.
- Official Description (provided by the hotel):
- Located on Brambleton Ave in Downtown Norfolk, VA, the Residence Inn by Marriott Norfolk Downtown offers ideal accommodations for short or long stays in Norfolk. Guests will be at ease when relocating or traveling for a long-term project in Norfolk. The Norfolk hotel's studio, one, and two bedroom suites offer separate living, eating and sleeping areas with full kitchens. Plug in your laptop and enjoy free wireless Internet while watching the Flat screen TV in your suite. Enjoy free breakfast daily, evening "Mix" various nights of the week, a grocery shopping service, a heated indoor pool and on-site fitness center. Residence Inn is close to Sentara Norfolk General Hospital, Children's Hospital of the King's Daughters, EVMS, Dominion Enterprises, and Norfolk Southern. You'll be blocks from Norfolk's top eateries, nightlife, culture, and shopping. The Spirit of Norfolk, Chrysler Hall, Scope, the Norva, Ted Constant Convocation Center and MacArthur Center Mall are all located a short distance from the hotel. ... more less
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- Also Known As:
- Residence Inn Norfolk Downtown Hotel Norfolk