On August 8th, 2014 we spent one night due to the proximity of the hotel to the Chrysler Museum. The room next door was a pet room with dogs that barked most of the night. When I contacted the desk at 3:30 am after a solid hour of barking, they said they didn't have a night manager to come on the floor, so I mentioned that it was in violation of the noise ordinance for Norfolk and Norfolk PD could handle it, then someone came up to check on it. The employee knocked and knocked on the door, no answer and the dogs stopped barking. To my knowledge, no one ever entered the room to check to see if the occupants were OK. For all we knew, they were passed out on the floor and the dogs were barking because of it. No one in that room could have been sleeping as I know that we weren't in the room next door. Due to my husband's work, he had been instrumental in getting an exhibit of paintings at the Chrysler Museum along with some of his personal artifacts that resulted in over 50 people staying at this Residence Inn to come to the opening of the exhibit. When I complained to the manager the next morning after about 2 hours of sleep, I told him that he could put the extra $100 that the "pet room" occupants had to pay towards our bill. He said he couldn't do that but that he would take $75 off our bill. In retrospect, considering how much business we were directly responsible for coming to the hotel for that weekend, we should not have to had to pay anything ! Unfortunate that this happened as the hotel was nice, clean, very comfortable beds (would have been great for sleeping in) and the breakfast bar offered the next morning was very good.
- Official Description (provided by the hotel):
- Located on Brambleton Ave in Downtown Norfolk, VA, the Residence Inn by Marriott Norfolk Downtown offers ideal accommodations for short or long stays in Norfolk. Guests will be at ease when relocating or traveling for a long-term project in Norfolk. The Norfolk hotel's studio, one, and two bedroom suites offer separate living, eating and sleeping areas with full kitchens. Plug in your laptop and enjoy free wireless Internet while watching the Flat screen TV in your suite. Enjoy free breakfast daily, evening "Mix" various nights of the week, a grocery shopping service, a heated indoor pool and on-site fitness center. Residence Inn is close to Sentara Norfolk General Hospital, Children's Hospital of the King's Daughters, EVMS, Dominion Enterprises, and Norfolk Southern. You'll be blocks from Norfolk's top eateries, nightlife, culture, and shopping. The Spirit of Norfolk, Chrysler Hall, Scope, the Norva, Ted Constant Convocation Center and MacArthur Center Mall are all located a short distance from the hotel. ... more less
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- Also Known As:
- Residence Inn Norfolk Downtown Hotel Norfolk