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Reviewed 28 November 2016

We were in town for a wedding, approximately 25 or more of us, some checked in on Friday (11/25) and some checked in on Saturday night (11/26). Well our night became very eventful on Saturday night as there was a Black White Attire Party going on in one of the main conference rooms. The elevators became backed up with guests that were attending this party, but some of these guests of the party were not actually staying in the hotel. We were subjected to rude language, intoxicated folks everywhere, and people publicly smoking marijuana, listening to individuals fussing and cussing from 3:00am-6:00am in the morning. Majority of the wedding guests were on the 18th and 19th floor and we all witnessed and complained about the above issues. We had two family members with children that had to call security twice due to the strong smell of marijuana that was coming into their rooms. For those of us on the 18th floor, we had to listen to a young lady kick and bang on a door for about an hour, listen to party goers coming back loud and extremely drunk. My cousin was in the room next door to us, and she had an intoxicated party goer banging on her door at 3:15 in the morning looking for someone. Some of us had paid for two nights of parking, but only to have nowhere to park in the parking garages due to this large party that was being held at the hotel, therefore we had to park on the street. Security was called several times to the 18th floor and finally around 6:00am it was quiet, BUT this did not help for those of us that had to get up early in the morning to travel. Some of us couldn’t even go back to sleep. Those that were able to “take a nap” woke up extremely anger, irritated and very tired. I think Marriott could have handled this situation better. If the Marriott required that this event have their own paid security in order to have this party, why was there not enough noticeable Marriott security for their very own guests? Then we noticed that the local police was called in for an altercation from those attending the party. The Marriott needs to revisit what type of parties they are allowed to have and make those that are having these parties more accountable for their actions. These party goers were horrible and very unruly. Also there needs to be a policy in place that you have to have a key to get on the elevator or some sort of policy or protocol that notates whom is actually staying at the Marriott and who is not. After all of this madness, I will say this, upon checking out and venting our frustrations to the front desk, the manager, Jeff Corcoran was great. After hearing several complaints and there were a lot, as other guests that were not even affiliated with our wedding party and were on different floors were complaining, Jeff handled it well. He apologized as much as he could to ensure us that what we said he took seriously and he was passing on all of these complaints on to the general/district manager. Jeff went as far to give those that had complained a 50% discount off of our bill. Unfortunately, there were some that had already checked out they were not aware of the 50% discount. I could only give this stay a three, due to everything that took place above. I am pretty sure that management will read this and take further precautions when booking events. Also, I called back today to get the corporate number for Marriott, only to be told by the young lady that she did not know, she put me on hold to Google it and she could not find it and gave me the number to the rewards program and said hopefully they could help you. Now you would think that your staff would know the corporate number. I would not want another guest to experience what we had to go through that night.

Date of stay: November 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank monicacb95
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this reviewResponded 30 November 2016

Dear monicacb95,
Please accept our sincere apology for the issues you had with other hotel guests. It is always our goal to make sure that every one of our guest enjoy their stay with us; unfortunately, this did not happen in your case. We are presently reviewing our operating procedures and rules for outside functions in order to limit future problems.

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Reviewed 25 November 2016

Fine infrastructure, very well placed. Nice room, not very large, but quite sufficient, equpped with coffee machine.
A number of things are not up to the expectation: no slippers available in the room, washbasin with an old crack, leaking bath tap.
Slow service: the first day I was back in my room at 4 p.m. and it was in the same condition I left it at 7.30 a.m.. Then I called for room service, with immediate response.
Breakfast with very little choice: when I asked for some cheese, I was offered a bowl of grated cheddar.
I definitely expect more from a Marriott.

Date of stay: November 2016
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank 653vincenzoc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this reviewResponded 26 November 2016

Dear Vincenzo C,
Thank you for your comments about your recent visit. Please accept our sincere apology for the issues you experienced. Your comments have been shared with the entire team in order to improve our service to all of our guests.

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Reviewed 23 November 2016 via mobile

Had a great night catching a late Bite at the bar at the Norfolk Waterside. The hotel is right near the marina where we were docked.

Arriving at 1030p the kitchen was still open. Jake was our bartender. He was great. He helped me find a great glass of red wine. Third one was a charm....a great Shiraz. We had Mahi Mahi and shrimp. It was okay.

Nice time. Personable and friendly guy.

Date of stay: November 2016
Trip type: Travelled as a couple
Thank chicamericanwmn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this reviewResponded 26 November 2016

Dear Karen K,
Thank you for your comments about your recent visit to Shula's 347 Grill. We are glad that our Brilliant Host, Jake, took such great care of you and your party.

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Reviewed 21 November 2016

Although in a very old building, the inside is mostly modern. The rooms are very nicely furnished, but very small. We were there for a bridge tournament and the ballroom was often frigid. People wearing winter coats and still freezing. The rest of the hotel is ok. Parking is great for a downtown hotel. There is a third floor bridge to the the parking garage and we got free parking a part of a group. Parking is normally $20 per day. We did not eat there.....the have a Shula 347 restaurant as their signature dining experience.

Room tip: the higher up the better
Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank dewilson2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this reviewResponded 22 November 2016

Dear dewilson2,
Thank you for your comments about your recent stay during the bridge tournament, hope you did well. Your comments have been shared with the entire team in order to improve our service to all of our guests.

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Reviewed 20 November 2016 via mobile

Nice room,clean renovated,great customer service
Hotel did great in the middle of a street parade surrounding the hotel on all 4 sides ,packed with people
Thousands of people in the streets.
As usual Marriott pulled it off.

Date of stay: November 2016
Trip type: Travelled with family
Thank nedlam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this reviewResponded 21 November 2016

Dear nedlam,
Thank you for your comments about your recent stay during the Grand Illumination Parade. We are glad that we could provide you a nice, clean room with great customer service.

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