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“Customer service was good”

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Quality Inn Norfolk Naval Base
Ranked #31 of 37 Hotels in Norfolk
Reviewed 8 June 2012

I stayed at this hotel June 7-9, 2012. The hotel was built in 1987. The rooms have flat screen televisions. There is an indoor pool and a nice exercise room. The Ruby Tuesdays, two blocks from the hotel, offers a 10% discount to the hotel guests. The breakfast area and lobby area are nice. The rooms have granite sink tops and have microwave ovens and refrigerators in the rooms. Although the rooms have exterior corridors, the hotel does have security. The hotel is near a naval base and close to the airport. I shared with a staff member this morning that I would like to see the exterior cleaned up some. Overall, I enjoyed staying here and found the staff to be very accomodating, helpful and friendly. Although there may be nicer places to stay in Norfolk, the prices will be more and the staff are not alway as helpful. I would recommend the Quality Inn, Hampton Blvd., Norfolk, for lodging.

  • Stayed: June 2012, travelled with friends
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3  Thank Touring16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1QualityGM, General Manager at Quality Inn Norfolk Naval Base, responded to this reviewResponded 12 June 2012

We appreciate all of the reviews we receive. I am glad you enjoyed your stay and I hope that we meet again. I will use this review to see if we cant get our sidewalks painted sooner than later.

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61 - 67 of 80 reviews

Reviewed 29 December 2011

This place has all it takes to make your trip comfortable and a pleasant experience.It is so clean that i did not have to use my sheets that i usually carry with me when i travel.The customer service was another positive feature of this place.The workers at the desk esp the manager,JOHN, were so accommodating and nice,they went out of their way to help .MANY THANKS TO JOHN,AND I WISH THEM ALL A REALLY HAPPY NEW YEAR!
I WOULD STRONGLY RECCOMEND THIS PLACE TO WHOEVER IS IN THE AREA AND NEED A PLACE TO STAY.THEY WILL MAKE YOU FEEL WELCOME!
MY VERY BEST REGARDS TO THEM:)

Room Tip: We were on the first floor and all was fine:)
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  • Stayed: December 2011, travelled as a couple
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Thank armida g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1QualityGM, General Manager at Quality Inn Norfolk Naval Base, responded to this reviewResponded 10 January 2012

Thank you very much, we try very hard to provide the very best accommodations for all of our guests. Thank you Armida, I hope all worked out for the best.

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Reviewed 29 October 2011

I was surprised to see some really negative reviews and then I noticed that most were two or three years old. I have a feeling that this hotel has been recently renovated because it was a lovely experience for us. We were driving around the mideastern states and had a lot of bad luck with the hotels we stayed in. This was a wonderful place. This is what I expect with Choice Hotels and have not found recently. Not only was the room clean, it was large and very comfortable. The hotel restaurant was such a surprise. The full breakfast that was included was excellent. We rarely eat dinner at a hotel because it is usually overpriced and not very good. This was so good and very inexpensive. I would definitely stay there again.

Room Tip: The most helpful to me are these reviews. Most people won't take the time to write a review unl...
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  • Stayed: October 2011, travelled as a couple
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Thank TampaTraveler42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2011

I had a list of hotels recommended by the school and went down it until I found one close to my meeting room in my price range. Danielle, who took my reservation, was very professional and helpful. When I got into the city (for the first time), I took a wrong turn and called the hotel in a panic. Danielle was again working the front desk and determined where I was and read the map to me over the phone until I got back on Hampton Blvd. The room I had was very good for the money and I found all of the guests and staff to be friendly and helpful.

  • Stayed: September 2011, travelled on business
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Thank Ariel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2011

Our first room about gagged you with the smell of mold and/or mildew. I think if we had stayed in that room, we would end up sick. I went to the office to request a different room and the guy quickly gave me a new one. The second room was on the other side of the building and when we went over there, we noticed there was a condemned room directly on the other side of the building from our first room. I can only imagine it was due to mold and it is spreading through the walls.
The second room did not smell as bad, but it seemed as though they used a lot of air freshener to cover up the smell. We went back to the office and checked out 5 minutes later. Luckily, they gave us a full refund.

  • Stayed: July 2011, travelled with family
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2  Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1QualityGM, Manager at Quality Inn Norfolk Naval Base, responded to this reviewResponded 19 August 2011

I would like to thank you for sharing your concerns with us. We take these issues very seriously, a mold issue could cause alot of harm and expense to a property and its guests. I will point out the room on the other side was hit by a car ( no one was hurt ). I expect the repairs to begin this week. If you feel you would like to discuss this further, please feel free to call me anytime. John H General Manager 757-451-0000.

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Reviewed 20 July 2011

thanks you for all the great assistance and service

  • Stayed: July 2011, travelled with family
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Thank ramonjimenez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2010

We reserved a king/no smoking. Apparently the room had been previously a smoking room as it definitely had the distinct odor of smoke. The carpet was pretty stained. So much so, that I didn't want to walk around with my shoes off. The staff (both front desk and the lady who took care of the breakfast area) were rather sullen. They definitely weren't the friendliest bunch of people I met on this trip. We only chose to stay here because the Best Westerns were too expensive in Norfolk and this was cheap enough and close to the Naval Base.

  • Stayed: July 2010, travelled as a couple
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Thank cruisentravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn Norfolk Naval Base

Address: 8051 Hampton Blvd, Norfolk, VA 23505-1001 (Formerly Comfort Inn Norfolk Naval Station)
Phone Number:
Region: United States > Virginia > Norfolk
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 37 Hotels in Norfolk
Price Range: £52 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Norfolk Naval Base 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
All of the hotel's 120 rooms were fully updated in January of 2017 with new bedding, new flooring, new tile in the bathrooms, new furnishings and a full new lighting package. They are tastefully decorated and designed with you comfort in mind. Guests are offered comfortable double beds or king accommodations, along with friendly service. Business travelers and tourists will find the up-to-date amenities convenient, and will make their stay productive and enjoyable. Our superior staff is waiting to serve you. ... more   less 
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Also Known As:
Quality Inn Norfolk Naval Base Hotel Norfolk
Norfolk Quality Inn

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