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Econo Lodge Near Norfolk State University
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Reviews (43)
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Reviewed 11 July 2012

I registered online and chose a doublebed, microwave, refrigerator, high speed internet, and safe.. As soon as I entered the room I noticed there was no microwave or refrigerator, I called the front desk to be told that not all the rooms had these and that none were available due to the amount of live ins they had there but to feel free to use the microwave in the lobby. I could'nt get my computer to work so I called back to be told that it should pick up in that room. Later when using the restroom the door knob was broke so the door wouldn't stay shut and the toilet would not flush, called again, the gentleman came in and took the tank top off and says you have to jingle the chain when it does that. No I don't think so, thank goodness it kept working. When checking out I went in for the continental breakfast only to be met by other angry guest who also wanted the breakfast but found out there wasn't any and one of the live in says there never is. There was mildew in the shower and people were outside all night making so much noise we couldn't sleep. This was indeed a nightmare

Room Tip: Please find yourself another hoted.
  • Stayed: July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
2  Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vishal P, Manager at Econo Lodge Near Norfolk State University, responded to this reviewResponded 1 March 2013

Thank you for your comments regarding your stay at the Econo Lodge, Norfolk VA. Your comments are one of the best tools we have for maintaining the highest level of comfort and service our guests expect and deserve. I apologize for the inconvenience you have experience at our hotel. Our Hotel had change of Ownership and Mangement in July 2012. We started to renovate the entire hotel in November 2012 and it should be finished by April 2013. Under new management and new ownership, you or anyother guest will not have to go through this again. we have renovated & redesigned our guest room and updated our aminities. We have put some of the new rooms pictures online on Choicehotels.com. We hope to provide you with the best possible guest satisfaction on your next visit. I hope this don't deter you from staying with us again in future. Once again, I apologize for the inconvenience you experience at our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2017 via mobile
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Stayed: May 2017, travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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