Every September since 2008 I’ve stayed at this hotel as part of a Navy reunion group. Everything has always been fine, but I’ve never written a review until now. The rooms are clean and comfortable. WiFi is fast and reliable and the included hot breakfast contains all items anyone could want. When all tables were full at breakfast, guests were directed to an alternate area in the lobby and then to a meeting room. There’s a nice indoor pool and a small fitness room.
However, sometimes things go wrong and one measure of a hotel is how the problems are handled. In the middle of the night my bathroom floor was being flooded by water flowing through the light fixture in the ceiling. I notified reception. They apologized, moved me to another room and did not charge me for the night.
The next morning as I made coffee in the room I noticed the desk was wet. There was a crack in the reservoir and the water was leaking out. Another call to reception referred me to the coffee available in the lobby while they secured a new coffee pot for me.
That afternoon I returned to my room to discover that the toilet wouldn’t flush. I was beginning to think I was jinxed. After all, it was Friday 13th, but none of my reunion mates were having any problems at all.
Maintenance fixed the toilet problem quickly and there were no other problems after that. While it may seem odd to see an excellent review that lists a series of problems, I was pleased with the speed with which the problems were resolved. My final bill included a charge for the room safe. This charge was removed when I mentioned that I didn’t use it or even realize it was there.
Sometimes stuff happens and the response of the staff makes all the difference in how the hotel is perceived. Good job!
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- Also Known As:
- Sleep Inn Lake Wright Hotel Norfolk
- Sleep Inn Norfolk
- Lake Wright Sleep Inn
- Norfolk Sleep Inn