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DoubleTree by Hilton Hotel Norfolk Airport
Ranked #12 of 37 Hotels in Norfolk
Reviewed 25 April 2014

My stay was enjoyable. The computers/printer in the lobby made it easy to print my boarding pass before arriving at the airport. The shuttle drivers were cordial and made getting to and from the airport a breeze. The only negative that there was obvious construction on floor 5 which left a lot of dust residue which the cleaning staff didn't bother wiping away. That could have been a sticking point for me, because it was obvious that the shelf hadn't been touched and my towels just sat right on top of the dust - hence low marks for cleanliness. Oh and the restaurant Max and Erma's ... three, four thumbs down. Service was ridiculously slow for two burgers. Its as if they had to go out back and slaughter to cows. Waitress tried to be friendly, but the food was cold by the time she brought it to the table.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Lisa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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635 - 641 of 646 reviews

Reviewed 24 April 2014

the room was good, the beds comfortable, but the a/c didnt work very well and I had to force the elevator doors open to get in and out. I apparently have to type more so it is in a good area close to the airport and they do have a shuttle that will pick you up and drop you off for no charge.

  • Stayed: April 2014, travelled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Erik N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

This is a very nice and affordable hotel near the Norfolk Airport. The Double Tree Cookie is always a nice touch but with so many allegies you should consider not using walnuts. Max and Erma's is a nice hotle restaurant and open late which is great.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

We stayed on the 2nd floor - before bedtime you could hear footsteps all over the room in the floor above us. Got by that thinking kids and excitement, etc. Not so much - next morning at 5 A.M. could hear even more footsteps !!! IF IF I ever stay here again will request a top floor. Noise level in rooms is not acceptable. Clearly an older venue that doubltreee remodeled ...did a great job with accommations in the room but nothing was done to help with noise !!

  • Stayed: April 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Lynn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeS680, General Manager at DoubleTree by Hilton Hotel Norfolk Airport, responded to this reviewResponded 23 April 2014

Thank you for your comments!!! Please reach out to me directly the next time that you are in Norfolk and I will ensure that you are on a high floor. I do apologize for the other guests that created this memory of our facility and I look forward to the opportunity of Creating a Rewarding Experience for you in the future.

Lee Severino
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

Upon arrival, I noticed the hair and other stains in the bathroom sink. As I looked around, I could tell that the bathroom vanity was not clean. Even the soap dish had residue from the previous guests. Overall, the room was not clean. I was surprised because all of my previous stays at a DoubleTree property were pleasant.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Antwoine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this reviewResponded 30 June 2014

Thank you for your feedback and for choosing our hotel. We are sorry that you encountered housekeeping issues during your stay with us. Dirty rooms are not typical at our hotel, and we appreciate that you brought this to our attention. We have discussed this with our staff and will make every effort to ensure our rooms meet the highest housekeeping standards. Please give us a second chance if you visit our area in the future.

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Reviewed 17 April 2014

Great atmosphere,staff was very friendly and nice.. Room was clean... Very nice place to stay in VA Wonderful place to stay... Very close to the mall and beaches.. FUN Spot.. I love Doubletree Hotels. I enjoyed my stay with my family and family..

  • Stayed: April 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Cherise R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeS680, General Manager at DoubleTree by Hilton Hotel Norfolk Airport, responded to this reviewResponded 23 April 2014

Thank you very much for your positive feedback! We are continually striving for an enhanced product and superior service. I look forward to meeting you the next time that you are in Norfolk!

Lee Severino
General Manager

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Reviewed 17 April 2014

The room (415) needs work the entrance was sticking. You had to put your shoulder into the door to close it. The A/C didn't cool the room The positive side Ms Ellie is a top of the line receptionist, however everyone gave service with a smile.

  • Stayed: April 2014, travelled solo
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Review collected in partnership with DoubleTree by Hilton
Thank 58dwightj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeS680, General Manager at DoubleTree by Hilton Hotel Norfolk Airport, responded to this reviewResponded 23 April 2014

Thank you for your comments! All too often we cannot make a difference if we are not aware of the issues that at times are very prevelent and should have been corrected prior to your arrival. I wanted to assure you that the isses you mentioned have been rectified in that specific room as well an enhanced attention to detail that I have personally delivered with my team. Please let me know the next time that you are in town and I ensure your stay is a memorable one.

Lee Severino
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 N Military Hwy, Norfolk, VA 23502-1800 (Formerly Hilton Norfolk Airport)
Phone Number:
Region: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 37 Hotels in Norfolk
Price Range: £61 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton

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