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“Rough Night”

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DoubleTree by Hilton Hotel Norfolk Airport
Ranked #12 of 37 Hotels in Norfolk
Reviewed 19 June 2014

The hotel was decent, but I was put on a wing where a number of late teens or early 20-somethings were staying in multiple rooms. I knew, when I first walked down the hall to go to my room, that all of those people standing outside their doors chatting noisily wasn't going to be good later on that night. Sure enough - slamming doors, loud laughing (constant, loud laughing), chattering, and general noise went on until I finally called down to the desk and complained at 3:00am. Frankly - I think they should have isolated these people since it was such a large group. To the hotel's credit - they did comp my room for the night, so at least I didn't pay for it. One other thing on cleanliness... I recently saw an expose news segment on hotel maids, and how they never actually sanitize the drinking glasses that are left in the rooms - they just wipe them out from guest to the other. I NEVER use them for this reason, but I was curios to see how clean the glasses in my room were. When I held them up to the light, you could see the swipe marks from a towel where they had been wiped out. Glasses that come out of a dishwasher don't have towel swipe marks on them. ICK! That always makes me question the cleanliness of the rest of the room. On a positive note - the service was very good - from room service to the front desk. Very polite and pleasant.

  • Stayed: June 2014, travelled solo
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Review collected in partnership with DoubleTree by Hilton
1  Thank Erin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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641 - 647 of 670 reviews

Reviewed 18 June 2014

An old hotel that started life as a Hilton. Well maintained but you can only paint a room so many times before it looks sloppy. The old vent in the bathroom was just temporairily covered with a pievce of wood, not even fastened in place. No free breakfast. Good bed, clean quiet room and free internet. I will stay here again.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

Best deal ever for a big and comfortable suite. excellent services provided by help desk. Shuttle bus services is provided for free. Enjoyed the stay very much. It'll be great if there are convenient stores around. Thanks.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank mytripexp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

- close to the airport and worked for my business needs - Recently remodeled, but you can still tell its an old establishment - Friendly staff and it has all the basics - Would stay here again, but its not my first choice

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank tmoney22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

No Govt rates. Doors were thin and could hear a lot of people coming up and down the halls. Also the bar has an open area that follows the elevator up so you can hear that from your room too. No tables or chairs in the smoking area people setting around on the ground. HBO didn't work and when I called the front desk got a excuse with no offer to check on it and get called back. Had to miss Game of Thrones till I could DVR it at home. Won't go back to that one. The free cookie at the front desk was nice.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Shawn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014

This location was clean, convenient, vibrant and economical. The staff was helpful and interested in ensuring we enjoyed a stress free stay. Staff members were always available with no waiting. The breakfast slip has fine print detailing that all items may not be free with your stay, so be sure to verify your category. There was ample parking in well lit areas with security. The ball room environment was nice and spacious.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Vicky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2014

Max & Ruby restaurant had very poor service and food. We were very disappointed it took at least 45 min to get breakfast and then it was cold. You did not have enough staff working in the Bar and restaurant and you need to have better food very poor for the money you are charging.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Constance S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 N Military Hwy, Norfolk, VA 23502-1800 (Formerly Hilton Norfolk Airport)
Phone Number:
Region: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 37 Hotels in Norfolk
Price Range: £68 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton

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