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“TIP FOR SOILED SHEETS”

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DoubleTree by Hilton Hotel Norfolk Airport
Ranked #13 of 37 Hotels in Norfolk
Reviewed 3 July 2014

When you have soiled sheets, don't expect the maid to see the soiled sheets even if you leave them exposed. Recommend you remove the sheets from the bed so as to force the maid to remake the bed with clean linen.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Roger P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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577 - 583 of 622 reviews

Reviewed 1 July 2014

When I wrote that we had stayed at the Double Tree last weekend, I gave a report on our stay. 1 bathroom door would not stay closed. 2 basin hot/cold mixed--easy to get burned 3vent in bathroom full of dust--no wonder there was no exhaust fan. 4 noisy--children running halls AM/PM

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Carolyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DellE1992, Executive Office at DoubleTree by Hilton Hotel Norfolk Airport, responded to this reviewResponded 3 July 2014

Thank you for taking the time to review your stay, all guest feedback is appreciated as it assists us in making improvements to our product and services. Our goal is to provide each guest an outstanding experience and I apologize that we failed to meet this objective. Should you find yourself traveling to our area in the future we hope you will afford us another opportunity to be of service.

E. Dellinger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

The stay at this hotel was a good experience overall. My family and I stayed here on vacation. I understand that this hotel was recently remodeled...I was a bit disappointed. The lobby is gorgeous and inviting, the rooms were clean and the bed very comfortable. The warm chocolate chip cookie was great! We had an issue with the first room we were given. We had a block of rooms reserved on the 1 st floor and there was mold growing on a space in the ceiling in my room. The front desk was very nice and reassigned me another room on the 4th floor. This room was much better well lighted and slightly bigger and no mold. I wish they would have blocked all our rooms on the upper floors. The kids loved the indoor pool and hot tub and having a bar on the premises was nice. I will probably stay here again but it will not be my first choice. I think their sister hotel Hampton inn and suites was a much nicer hotel.

Room Tip: Ask for a room that has good lighting typically on the front-end of the hotel. Don't book a room...
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  • Stayed: June 2014, travelled with family
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Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

The hotel is very average. There are no microwaves in rooms, and the restaurant was very average. The food was average, but a dessert I had was very dried out. Coffee for breakfast not good as the coffee in rooms was better.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank jewellr2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

I was told the hotel was completed renovated. Not true. Furniture in the room was worn and showing age. The room cleanliness was sub-standard. The public areas of the hotel have been renovated. Considering what I was told- my expectations were certainly not met.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

Most of the people were nice, but the King Suite was a joke. The bathroom is barely large enough for one person let alone two. The toilet seat was the wrong size for the toilet so you were actually sitting on the toilet bowl not the toilet seat. This toilet seat also prevented opening and closing of the door when the seat is down. This is how tiny the bathroom was. With my three nights at the hotel they were unable to fix this problem. The hot water and cold water in the kitchenette was reversed. How embarrassing. The front doors of the suite were very insecure. I could have pushed them open, while being locked, with no problem at all. The space in the main room is very nice, and the bed is extremely comfortable. I love the fact that they accept dogs, which is the reason I stayed here. Max & Ermas is a great place to eat, with great staff.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Joshua Ray W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this reviewResponded 30 June 2014

Joshua Ray W:

We sincerely apologize for all of the inconveniences you encountered during your time with us. We certainly appreciate your detailed feedback and I can assure you that we will address your concerns with our management team. If you would like to further discuss your stay, please contact me at the hotel 757 466 8000.

Sincerely,

Esther

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Reviewed 28 June 2014

Everything one could want in one-night stay. Good bkfst buffet at Max & Erma's. Would use again. Clean room, quiet, convenient to highway and airport. Excellent cookie to boot. Convenient parking. Soft towels.

Room Tip: Away from elevator, definitely.
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  • Stayed: June 2014, travelled as a couple
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Thank 2streetr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 N Military Hwy, Norfolk, VA 23502-1800 (Formerly Hilton Norfolk Airport)
Phone Number:
Region: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 37 Hotels in Norfolk
Price Range: £73 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton

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