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“Lovely Location, but BUGS in the room!”

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Sheraton Norfolk Waterside Hotel
Ranked #17 of 37 Hotels in Norfolk
Reviewed 15 October 2013

The hotel has a lovely waterfront location. The view from the "harborview" rooms was incredible and we even splurged for the Club level. I was actually a little disapointed in in the room, expecting something a little "more" than just a standard room considering it was the special floor, but it was decent and the view was, again, lovely. First night was fine, continential breakfast in the club room was ample and the staff was, throughout, very friendly and accomodating. The next afternoon we were lounging in the bed and noticed a small bug crawling on the bed sheet. It was a BED BUG!! (yes I've seen them before, yes I took a pciture)AAAAHHH! I was horrified because I know how hard they are to get rid of and I was very scared that I might bring some home with me. We called down to the desk and they sent someone up within 10mins. He captured the bug and offered to have our room changed, we we of course accepted. They put us in another room with a balcony this time (DEF get a balcony if you go!) and it was nice too. Didn't see any bugs in the new room and neither of us got bitten.

I wouldn't recommend the dining there. The restaurant was only adequate at best and when we sat at the bar and ordered drinks, after being ignored for almost 10mins, the bartender then had to actually read the ingredients from the menu while he was making the drinks!! Luckily there are other places within easy walking distance (walk along the river, it's gorgeous!).

I don't think I'll stay here again. The whole bed bug thing really just capped it off for me.

Room Tip: Ask for a balcony, harborview.
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  • Stayed: October 2013, travelled as a couple
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Thank honidewgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this reviewResponded 21 October 2013

First and foremost, it is important to note that this isolated incident is something that is taken very seriously by staff and management. When a claim is brought to our attention, we have strict protocols in place and we act immediately. To alleviate the problem, we quickly dispose of all bedding in the room and contact a nationally respected pest control company to have the room professionally treated. However, after further investigation, we cannot find any record of a recent guest reporting this particular claim and are surprised to learn of this allegation. We do not take these matters lightly and strongly urge you to contact us directly so we can further discuss your concerns. Thank you.

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419 - 425 of 854 reviews

Reviewed 14 October 2013

The Sheraton Waterside has a lovely waterside location and walking to Gransby or nearby waterside restaurants is easy....and something you'll want to do. While the hotel's Dockside Bar/Restaurant has great views and a decent marguerita, the burgers are a huge disappointment. Enjoy your spirits there, but eat elsewhere!!!!! Also to note: the beds were among the most comfortable on the travel circuit. The rooms are very typical and non-descript. Self-serve parking is about 1/2 block away. Luggage porters/valet parkers were especially polite and helpful. Restaurant staff were very helpful supplying ice for our hot days in the sun. Starbucks coffee in the lobby is complimentary in the early morning. Refridgerators not in standard room except with add'l charge. We paid a very reasonable group rate and it is on this discounted rate that my review is based. Not a lush, resort hotel but adequate and comfortable. I'd rate it BETTER than average (because of location) or GOOD but "VERY GOOD" is a little too high a rating IMHO.

Room Tip: Be sure to mention your Starwoods Preferred membership for better room selection. Ask for waterside...
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  • Stayed: October 2013, travelled with friends
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Thank TravellinDoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this reviewResponded 21 October 2013

Thank you for sharing your detailed and constructive review of our property. It is always nice to read when a guest enjoys a comfortable night's rest in our Sheraton Sweet Sleeper Bed. We do regret to read about your dining experience and we thank you for giving us this opportunity to improve upon our service and food quality. It is disappointing that your burger was not to your liking and we wish you brought this concern to our attention while you were still here. We are pleased to know that you enjoyed your stay otherwise and hope you'll allow us the opportunity to serve you again.

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Reviewed 8 October 2013

We stayed here for one evening on our way to the OBX. The location of the hotel on the waterfront is amazing but feel it isn't living up to its full potential. The hotel is a bit dated and could really use an update. More importantly, the rooms are clean and comfortable and the staff was excellent. We did dine at the restaurant for the view alone. The food was pretty good but definitely overpriced.

Stayed: July 2013, travelled with family
Thank mustardseed9857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this reviewResponded 14 October 2013

It was a great pleasure to accommodate you on your way to OBX. Thank you for taking the time to share your impressions of our waterfront property. While your comments are highly valued, it is regrettable to read that you felt our food quality did not match the price. We hope you'll visit again soon and allow us another opportunity to provide a memorable dining experience at the Sheraton Norfolk Waterside Hotel.

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Reviewed 5 October 2013

My wife and I stayed at the Sheraton Waterside when we went to the Tidewater area for a Larry Graham concert in Virginia Beach. Our stay included a formal dinner in one of the ballrooms. Everything was terrific. That included the made-to-order omelettes, which were part of the breakfast buffet.

Room Tip: Get a room with a view of the water.
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  • Stayed: August 2013, travelled as a couple
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Thank CharlesGies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this reviewResponded 7 October 2013

We are very pleased to learn that we have met your utmost satisfaction. Thank you for sharing your story and for choosing to stay with us while visiting for the concert. We are delighted that you had such an enjoyable stay and hope you'll visit the Sheraton Norfolk Waterside Hotel again.

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Reviewed 28 September 2013

We stayed here once before, and enjoyed it so much came back in August, and making reservations for this October. The Hotel is so conveniently located, once we parked the car we were able to use water taxi, and/or walk to town. The Waterfront is so beautiful. The Staff is so friendly, and helpful, they go out of their way to please you. This is one of the reason we are Sheraton, Starwood Members, because we expect great service when we travel, and would accept nothing less. our dinner overlooking the Waterfront was delicious, but we did go out for breakfast. WOULD HIGHLY RECOMMEND

Room Tip: Of Course the rooms overlooking the Waterfront are Wonderful, I found the rooms on the front a litt...
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  • Stayed: August 2013, travelled with family
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Thank Joyce C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this reviewResponded 30 September 2013

We are honored to have gained your loyalty. Thank you for your warm and positive remarks regarding our waterfront property. We are truly pleased to know that we can continue to impress you with each visit at the Sheraton Norfolk Waterside Hotel. It is always rewarding to receive such positive feedback regarding our services and we look forward to your return visit this October.

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Reviewed 22 September 2013

I stayed here with my husband for one night. The hotel was in a good location, the staff were warm and welcoming but the hotel really needs to be updated and the sleeping room needed a good cleaning. The hotel looks very worn on the inside. We could also hear everything going on in the hallway all night long. Our balcony had a pretty decent hole between the floor and the wall. If it was not for the excellent staff on property this place would be in trouble. I hope they start fixing this place up, it really needs a face lift and a good clean.

Stayed: September 2013, travelled as a couple
Thank VAGirl8567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this reviewResponded 23 September 2013

While it was a pleasure to welcome you and your husband for the night, we are saddened to learn that you were not completely satisfied with your visit. We are committed to complete guest satisfaction and will pass your comments along to the appropriate members of our staff. We appreciate that you've given us this opportunity to improve upon our services. We hope to have another opportunity in the future to fully impress you.

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Reviewed 22 September 2013

We have grandparents living in Norfolk so we visit pretty frequently and I really enjoy this property. I like the view from the rooms. The location downtown is very convenient for us. I always get a terrific night's sleep here which is very important to me. The bed's are extremely comfortable and the room rates are most of the time pretty reasonable. The only thing I wish this property had is an indoor pool and hot tub. We like the outdoor one in season but in this climate it is not even a half year season. I really think they should consider it.

Room Tip: It is great if you can get a top room with a view of the water!
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  • Stayed: September 2013, travelled with family
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Thank Hollin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this reviewResponded 23 September 2013

It is always our pleasure to welcome you while you're in town visiting your grandparents. Thank you for sharing your complimentary review; we're always pleased to hear from our loyal guests. A good night's rest is an essential part of any stay so we're happy to see that you continually enjoy a comfortable rest with our Sheraton Sweet Sleeper beds. We are always looking for ways we can improve our guests' experience so we greatly appreciate your suggestions and feedback. Thank you for your review and we hope we can continue to welcome you back to the Sheraton Norfolk Waterside Hotel.

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Additional Information about Sheraton Norfolk Waterside Hotel

Address: 999 Waterside Dr, Norfolk, VA 23510-3300
Phone Number:
Region: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 37 Hotels in Norfolk
Price Range: £91 - £274 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
Number of rooms: 468
Official Description (provided by the hotel):
Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more   less 
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton

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