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“VSPMA 2013 Conference”

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Sheraton Norfolk Waterside Hotel
Ranked #17 of 37 Hotels in Norfolk
Reviewed 24 October 2013

One of the best Sheraton experiences to date. The staff was the most accommodating ever encountered and the food as stated by many was the best of any conference I have attended in the past 8 years. Hats off to Dana, Amy, CJ and Louis, they were constantly ensuring our requests were exceeded. We will return again next year as will many others.

Great job Sheraton!

Room Tip: This was my first time on the concierge floor - 10th, highly recommend it just due to the fact that...
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  • Stayed: October 2013, travelled on business
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Thank cborkman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this reviewResponded 29 October 2013

Thank you for your kind and encouraging remarks. We cannot wait to share them with our team! It was a pleasure to accommodate you during the conference and we look forward to your return visit to the Sheraton Norfolk Waterside Hotel.

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410 - 416 of 851 reviews

Reviewed 24 October 2013

October of 2012 (the review shows Nov '12 because the drop down box did not go back to Oct '12) I traveled to Norfolk for a work trip for a week long training class. We were pre-booked for the Sheraton Waterside. Much of the trip was and training was off the property, however, while at the Sheraton, I was very comfortable and happy with the accommodations provided. The room was large and clean with a large bathroom and comfortable beds. A desk was also present which was convenient for work. The staff, though encountered only a few times, was very friendly and helpful. My stay here helped make an other wise boring work trip away from family rather enjoyable and relaxing.

Room Tip: i hear that the waterside views of the hotel are nice. be sure to request a river view!
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  • Stayed: November 2012, travelled on business
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Thank Beau J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this reviewResponded 29 October 2013

Thank you for sharing your work trip with us at the Sheraton Norfolk Waterside Hotel. We are happy to know that you enjoyed a pleasant and comfortable experience while with us and that you found our accommodations well suited for your business travel needs. We hope you'll have the opportunity to visit with your family and enjoy a vacation here sometime in the near future.

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Reviewed 22 October 2013

The staff In this hotel could use some housecleaning. First impressions go a long way. The room was adequate. Balcony was disgustingly dirty. A mop or power washer would go a long way in making the upgrade worth it.

  • Stayed: October 2013, travelled on business
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Thank Jusmeagn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this reviewResponded 29 October 2013

On behalf of our housekeeping department, I'd like to extend my apologies if your accommodations were not at its best upon your arrival. We have taken good note of these concerns and assure that we will make the necessary improvements to our balcony. Thank you for making us aware of this concern and we regret any inconveniences.

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Reviewed 21 October 2013

Great place to stay if you are going to a show at Chrysler Hall! We will be back!! Coming from the easternshore of Va. Knowing after a great show you have a great place to stay part your tail and sleep. Wake up and enjoy your ride home the next day is such a treat! See you soon! Thanks

  • Stayed: October 2013, travelled with friends
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Thank Sueblt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this reviewResponded 29 October 2013

Thank you for choosing the Sheraton Norfolk Waterside Hotel while you were in town for a show at Chrysler Hall! It was a pleasure to provide you with a place to rest your feet. We look forward to welcoming you back again.

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Reviewed 19 October 2013 via mobile

The public areas are nice and staff is very customer-service oriented, but the rooms are worn. In mine (245), the bedside lampshade had holes in it, lots of marks/rips in the wallpaper. and the towels has permanent stains on them. However, the worse was the HVAC which every so often when the heat went on gave our a loud alarm like sound which prevented me from getting a good night's sleep. Will stay at the Marriott next time.

Stayed: October 2013, travelled on business
Thank drichrx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this reviewResponded 21 October 2013

We deeply regret if we fell below your standards and apologize for any noise disturbances that you encountered while with us. We appreciate that you've made us aware of your dissatisfaction and will take the necessary steps to correct the issues that you've mentioned. Your valuable feedback will help us to improve our guest experience and for that, we thank you. We hope you'll consider visiting with us again, as we would like another opportunity to impress you.

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Reviewed 15 October 2013

The hotel has a lovely waterfront location. The view from the "harborview" rooms was incredible and we even splurged for the Club level. I was actually a little disapointed in in the room, expecting something a little "more" than just a standard room considering it was the special floor, but it was decent and the view was, again, lovely. First night was fine, continential breakfast in the club room was ample and the staff was, throughout, very friendly and accomodating. The next afternoon we were lounging in the bed and noticed a small bug crawling on the bed sheet. It was a BED BUG!! (yes I've seen them before, yes I took a pciture)AAAAHHH! I was horrified because I know how hard they are to get rid of and I was very scared that I might bring some home with me. We called down to the desk and they sent someone up within 10mins. He captured the bug and offered to have our room changed, we we of course accepted. They put us in another room with a balcony this time (DEF get a balcony if you go!) and it was nice too. Didn't see any bugs in the new room and neither of us got bitten.

I wouldn't recommend the dining there. The restaurant was only adequate at best and when we sat at the bar and ordered drinks, after being ignored for almost 10mins, the bartender then had to actually read the ingredients from the menu while he was making the drinks!! Luckily there are other places within easy walking distance (walk along the river, it's gorgeous!).

I don't think I'll stay here again. The whole bed bug thing really just capped it off for me.

Room Tip: Ask for a balcony, harborview.
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  • Stayed: October 2013, travelled as a couple
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Thank honidewgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this reviewResponded 21 October 2013

First and foremost, it is important to note that this isolated incident is something that is taken very seriously by staff and management. When a claim is brought to our attention, we have strict protocols in place and we act immediately. To alleviate the problem, we quickly dispose of all bedding in the room and contact a nationally respected pest control company to have the room professionally treated. However, after further investigation, we cannot find any record of a recent guest reporting this particular claim and are surprised to learn of this allegation. We do not take these matters lightly and strongly urge you to contact us directly so we can further discuss your concerns. Thank you.

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Reviewed 14 October 2013

The Sheraton Waterside has a lovely waterside location and walking to Gransby or nearby waterside restaurants is easy....and something you'll want to do. While the hotel's Dockside Bar/Restaurant has great views and a decent marguerita, the burgers are a huge disappointment. Enjoy your spirits there, but eat elsewhere!!!!! Also to note: the beds were among the most comfortable on the travel circuit. The rooms are very typical and non-descript. Self-serve parking is about 1/2 block away. Luggage porters/valet parkers were especially polite and helpful. Restaurant staff were very helpful supplying ice for our hot days in the sun. Starbucks coffee in the lobby is complimentary in the early morning. Refridgerators not in standard room except with add'l charge. We paid a very reasonable group rate and it is on this discounted rate that my review is based. Not a lush, resort hotel but adequate and comfortable. I'd rate it BETTER than average (because of location) or GOOD but "VERY GOOD" is a little too high a rating IMHO.

Room Tip: Be sure to mention your Starwoods Preferred membership for better room selection. Ask for waterside...
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  • Stayed: October 2013, travelled with friends
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Thank TravellinDoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this reviewResponded 21 October 2013

Thank you for sharing your detailed and constructive review of our property. It is always nice to read when a guest enjoys a comfortable night's rest in our Sheraton Sweet Sleeper Bed. We do regret to read about your dining experience and we thank you for giving us this opportunity to improve upon our service and food quality. It is disappointing that your burger was not to your liking and we wish you brought this concern to our attention while you were still here. We are pleased to know that you enjoyed your stay otherwise and hope you'll allow us the opportunity to serve you again.

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Additional Information about Sheraton Norfolk Waterside Hotel

Address: 999 Waterside Dr, Norfolk, VA 23510-2102
Phone Number:
Region: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 37 Hotels in Norfolk
Price Range: £98 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
Number of rooms: 468
Official Description (provided by the hotel):
Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more   less 
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton

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