We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“2nd Review, I was unsatisfied with the customer service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Best Western Plus Holiday Sands Inn & Suites
Ranked #6 of 37 Hotels in Norfolk
GreenLeadersBronze level
Reviewed 13 May 2014

Tamesha, you're a gem and management should acknowledge your dedication to the guests. Stephen, you should not be on the front line as your attitude kills what could be really great here in Ocean View. The beach was delightful and the woman in the breakfast room were fantastic. The cleaning crew could use some quality training, but they made up for it once I asked to change my sheets after the 3rd day and make my bed. This was a treat for me for Mother's Day and I would not stay here again unless the hotel improved it's customer serviced

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank ehillard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (905)
Traveller rating
Traveller type
Time of year
Language

624 - 630 of 905 reviews

Reviewed 12 May 2014

This hotel was very clean, the staff were very friendly and even printed driving directions for me. The breakfast was good, the room was very clean and comfortable. I give this hotel 5 stars and I am VERY picky. Great job Best Western

  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank susancF9360TC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

As there are not many clean, reputable hotels in the area, we always stay here. The beach is clean and as are all hotel ammenities and we can take out pets! Nice pet area and staff are always friendly and helpful!!!!

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Deborah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

We have stayed here many times and are always impressed. Friendly, helpful staff. Great Breakfast! Ideal location. Clean! I have recommended this hotel to friends and family and they too, have returned.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Beth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2014

We stayed here for one night on our way back up north. Quiet area of town, Not a lot of choices for eating but we found a little place down the street and had a fine meal. Easy to get to the Bridge/Tunnel from here. Rates in Norfolk are a whole lot better than Virginia Beach and it's quieter too! Comfy beds, quiet room with a balcony overlooking the Bay. Breakfast was a little difficult to locate but was adequate once we found it.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Madrep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2014

Amazing location to the water, away from all the tourist traps but close to nice dining and access to necessities. Would stay again, suite was big and great for a family. Water is right out your door. Staff was amazing. Though not a fan of exterior corridor, it was a wonderful experience and would do it again.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Laurie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

Tamesha at the front desk made our stay extra special with her friendliness, smiles, respectfulness, and welcoming attitude! We'd stay there again just because of her! Great job Tamesha! We were driving from northern NY to the Outer Banks, NC and stayed overnight at this Best Western a bit out of the way and off the route, but it was right on the beach and we were very happy with the care given to us and for Tamesha checking us in and out the next morning with smiles and cheer even though she must not have had much sleep over night!

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Jenny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Norfolk hotels
5.1 mi away
La Quinta Inn & Suites Norfolk Airport
4.8 mi away
Hampton Inn Norfolk Naval Base
5.8 mi away
Holiday Inn Express Hotel & Suites Norfolk International Airport
Show Prices
Show Prices
Show Prices
5 mi away
Hampton Inn & Suites Norfolk-Airport
7.4 mi away
SpringHill Suites by Marriott Norfolk Virginia Beach
7.5 mi away
Norfolk Waterside Marriott
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Holiday Sands Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Holiday Sands Inn & Suites

Address: 1330 E Ocean View Ave, Norfolk, VA 23503-2208 (Formerly BEST WESTERN PLUS Holiday Sands Inn & Suites)
Phone Number:
Region: United States > Virginia > Norfolk
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Norfolk
#2 Best Value Hotel in Norfolk
#2 Green Hotel in Norfolk
#3 Romantic Hotel in Norfolk
#5 Business Hotel in Norfolk
#5 Family Hotel in Norfolk
Price Range: £54 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Holiday Sands Inn & Suites 2.5*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Ebookers, Booking.com, TripOnline SA, Evoline ltd, HotelsClick, getaroom.com, 5viajes2012 S.L. and Cancelon so you can book your Best Western Plus Holiday Sands Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Holiday Sands Hotel Norfolk
Best Western Norfolk
Norfolk Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing