Our first impression of the Best Western in Norfolk, VA was that the outside of the hotel was tired, but the room seemed clean. The next morning, we went to the breakfast room and were not happy campers. The breakfast room is very small. There are I think, 5 or 6 tables total. There was a crowd of people trying to get their breakfasts and we ended up having to take our breakfast to our room. The food was average. There were 2 or 3 employees and they were surprisingly upbeat, considering the crowded conditions. We drove into town and when we got back that evening found that the tissue box which we had emptied that morning had not been replaced, nor was there a replacement roll of toilet paper which I knew we would need by morning. I called the front desk and the young lady apologized and someone came up with replacements shortly thereafter. We then realized that there was no bath mat, the trash can in the kitchen had not been replaced and there were ants in the kitchen sink. (I had rinsed my cereal bowl that morning and I guess there was a little cereal around the drain.). I reported all of these the next morning to the gentleman at the front desk on our way out to McDonald's for breakfast as once again there were no free tables in the breakfast room. That evening when we returned from our outing, things were better. I had spoken to the receptionist about the breakfast room and she said there were plans to enlarge it, but I'm sure this has been a problem for quite some time. One of the reasons I selected this hotel was the free breakfast. Needless to say, we were not able to take advantage of it. I'm sorry to say I would not return here nor would I recommend it.
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- Also Known As:
- Best Western Holiday Sands Hotel Norfolk
- Best Western Norfolk
- Norfolk Best Western