The customer service was above average. They were concerned about our comfort and demonstrated that by replacing our room with a free upgrade and refunding a portion of the hotel fee. We had a loud continuous dripping sound coming from the air conditioning unit above us. The hotel's décor was very nice and felt elegant as you walked in. There was also a fitness and business center available. Unfortunately the hotel's pool was not open due to a malfunctioning water pump. To compensate us, they waived the $10 per night parking fee (but to be honest- they should not be charging the parking fee for a lot that is neither covered or under surveillance). The treadmills in the fitness center were not functioning. They have nice Sleep Number beds but some of them did not work :( Overall they still have some work to do to get the hotel up to par with what it could be, but it was a nice stay!
- Official Description (provided by the hotel):
- Thank you for visiting our TripAdvisor page! Our hotel was renovated in 2010 and we are located in the wonderful heart of Downtown Norfolk's famous Art District, with convenient access to restaurants, shopping, and entertainment. The Chrysler Hall and Norfolk Scope Arena are across the street and walking distance! We are accessible to the highway and located just 5 miles from the Norfolk International Airport (ORF). All of our rooms are furnished with refrigerators, microwaves, coffee makers and complimentary Wi-fi. Enjoy our outdoor seasonal pool, fitness center and convenient business/charging station as well. We are delighted that you would take the time to visit us. ... more less
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- Also Known As:
- Radisson Hotel Norfolk