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“Horrible” 1 of 5 bubbles
Review of Wyndham Garden Norfolk Downtown

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Wyndham Garden Norfolk Downtown
Ranked #13 of 37 Hotels in Norfolk
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Horrible”
1 of 5 bubbles Reviewed 27 April 2014 via mobile

Poor customer service, old fashioned room, very loud. The toilets do not work. Please do not waste your time or money.
Only one of four elevators worked. The only good thing about this hotel is the restaurant downstairs. Don't let the lobby fool you, it's a dump !

Stayed April 2014, travelled as a couple
Helpful?
3 Thank Mervyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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493 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 20 April 2014 via mobile

We stayed at the Plaza because of its convenient location across from the Scope. We won't be making that mistake again.

The condition of the hotel, combined with the lack of amenities and service, were horrible considering what they charged per night.

The front desk admitted that 90% of the people staying at the Plaza were gov't contracted workers and there were very few 'actual' guests. Now I see why.

Stayed April 2014, travelled with family
Helpful?
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
2 reviews
4 of 5 bubbles Reviewed 7 April 2014

We came down recently to visit a couple of friends. I can't lie, reading some of the earlier reviews of this hotel had me a little worried. I stayed here once when it was the Crowne Plaza and it was pretty good. I stayed here recently under the new name and it was pretty good as well. No, it is not a Marriott or anything but it is great for a weekend visit. The internet service was pretty bad but we didn't really need it we were simply testing it. TVs can be updated but that wasn't a big deal. Service was good and rooms were clean. I have no complaints.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anonymous A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southern Pines, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 March 2014

- Ideal location for purpose of my visit, the MEAC Basketball Tournament at The Scope!
-Very pleasant, helpful and informed staff from hotel operator, to front desk personnel to housekeepers!
-Director of Guest Satisfaction, Mr. Larry Sauger is extremely attentive to needs of guests, facility appearance and confidently promoted the hotel for future stays!
-Free parking because I booked on hotel's website!
-Convenient to restaurants, shopping and cultural attractions!
-Ideal for group functions of all sizes!
-Management is still working on making improvements! I plan to put this hotel on my "preferred list"!
-Cannot evaluate spa and breakfast.

Room Tip: Choices are "downtown side" or "community side." Make check-in easier, and speci...
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  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dot B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 28 February 2014

We were attending an event in the downtown Scope and decided to stay at this place due to close proximity to everything. We were little reluctant at first due lack of brand name but we were pleasantly surprised with our stay. The lobby decor was very impressive and reminded us of one of the hotels we stayed in the Hollywood. Room also had a Metro-ish look and had all the amenities. We were very surprised to see Sleep Number bedding in the room as you never see those in the hotels. Wife always wanted to try those and now she is sold on them. Overall, we were very happy with the hotel and its staff. We'll definitely come back next time we book a cruise as they also have pre-cruise packages.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bmasala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk, Virginia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 25 February 2014

If you do not have to stay here, dont! its honestly that simple. unfortunately i have no choice thanks to my wonderful work...

where to start, ok so i have been here over a month straight and in total have stayed in 8 different rooms; this is not including the other times i have visited here. Honestly it repeatedly gets worse every time. I am repeatedly told that the wifi will be fixed next week..still nothing. the only wifi available is in the lobby. How are the rooms? outdated. the sleep number beds do not work, or if they do they will deflate on you through out the night. the sheets and pillows are covered with yellow spots or other stains. there is always at least one patched hole in the wall. oh did i mention cock roaches?? yupp theyre here too! nothing like having one of them run across your foot!

ok on to the reason i broke down and wrote this review...i have changed rooms 4 times in the last day and a half. when i first checked in the toilet was clogged with some one elses fecies...not a good start. next the power went out in my room. they then proceeded to move me to another room with out a working tv. no tv and not internet? kind of a deal breaker. my next room seemed ok, there were suttle things but i was too tired to care. then i came home from work and wouldnt ya know i had no running water!! after calling the front desk i was told that this is routine and i will have it up shortly. well i just woke up at 6 this morning and guess what? no water again!!

this is honestly the worst hotel you could ever stay at. I used to volunteer at a homeless shelter and they had better accommodations....Stay Away!!

  • Stayed February 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank josh h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 January 2014

I went to the plaza hotel a year ago. And just knew that it was a place I wanted to take my wife for our one year anniversary and I did take her on the 28th of December. We enjoyed our stay, it was just walking distance from the store and restaurants and it gave us a chance to walk and enjoy the town. I stayed at this hotel twice and I got to say I will continue to stay there and recommend this hotel to anyone!

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Brandonandbri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry S, Manager at Wyndham Garden Norfolk Downtown, responded to this review, 21 January 2014
Thank you so much for taking the time to give us your feedback. We pride ourselves on the people we hire and the service levels we deliver. We look forward to your next stay here at the Norfolk Plaza Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Garden Norfolk Downtown

Property: Wyndham Garden Norfolk Downtown
Address: 700 Monticello Ave, Norfolk, VA 23510-2517 (Formerly Norfolk Plaza Hotel)
Phone Number:
Region: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Norfolk
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Wyndham Garden Norfolk Downtown 3.5*
Number of rooms: 204
Official Description (provided by the hotel):
Thank you for visiting our TripAdvisor page! Our hotel was renovated in 2008 and we are located in the wonderful heart of Downtown Norfolk's famous Art District, with convenient access to restaurants, shopping, and entertainment. We are accessible to the highway and located just 5 miles from the Norfolk International Airport (ORF). Our rooms are newly furnished with refrigerators and microwaves in every room! We are delighted that you would take the time to visit us or if you have already stayed with our property, we invite you to tell us about your experience. ... more   less 
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Also Known As:
Radisson Hotel Norfolk

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