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“Perfect! Made up where others failed!”

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Holiday Inn Express Hotel & Suites Norfolk International Airport
Ranked #5 of 37 Hotels in Norfolk
Certificate of Excellence
2 reviews
“Perfect! Made up where others failed!”
Reviewed 29 June 2014 via mobile

After a terrible experience our first night in town at another hotel we arrived around 11 am to book a room here. The front staff was super friendly and eager to help us enjoy our stay despite the short comings of the first night. We were in town for a wedding that my husband was in on Friday. We needed to be dressed for the wedding around 4 and knew the check in time would not allow us the time we needed. We were able to look at the room before we booked it. The room was super clean and smelled fresh. We were also allowed to check in at the time we arrived with no charge since the room was ready! Made our mini vacation go much smoother than it started. Breakfast was good. The front staff always spoke as we came by. There was no outside noise in the room. The lobby was clean. Great place to stay. We will be back here for our next visit from TN!

Stayed June 2014, travelled with friends
Helpful?
Thank Bethany J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressNorfolk, Director of Sales at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review, 30 June 2014
Hello!

Thank you so much for this review. It is always refreshing to read that our hotel went above and beyond to assist you in your time of need while in Norfolk and that we were able to make your vacation go smoother. It is reviews like you’re that keep us motivated to continue “steaming along” the tracks and always improving.

We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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259 reviews from our community

Traveller rating
    141
    78
    27
    8
    5
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
1 review
Reviewed 23 June 2014

The entire staff from front desk on up to the General Manager Phillip Modesto and the Director of Sales, Lewis Tedesco go above and beyond the call of duty and makes you feel appreciated, welcome and like family. My entire family of around 100 people all felt the same and had nothing but great things to say about their stay at the Holiday Inn Express & Suites Norfolk Airport Hotel. Thank you all for contributing to the success of our family reunion!!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ACFirstlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressNorfolk, Director of Sales at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review, 25 June 2014
Hello!

Thanks so much for your kind words about the hotel and about the service that you received from the management staff as well. It is always our goal to provide excellence and quality to all guests staying with us, and we are glad to hear that was achieved!

Look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 June 2014

Always a great place to stay. Every visit has been pleasant. Staff is always pleasant and accommodating. Beds are so comfortable, I have missed breakfast every time! Location is great. Close to retail, restaurants, entertainment and Va. Beach.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank WH512014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressNorfolk, Director of Sales at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review, 4 June 2014
Hello Traveler!

Thank you so much for your outstanding review of our property and your continued patronage when in the Norfolk area. Your continued support is the best reward we could ask for in the hotel industry, and we hope to keep that up with you.

Looking forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, South Carolina
Level Contributor
276 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 27 May 2014 via mobile

This place is much nicer than you would expect for a Holiday Inn Express. The room was very big. The staff was friendly. The decor was really well done. The only thing I might say was that they could use a couple towel racks in the bathroom.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank BumblechickFood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressNorfolk, Director of Sales at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review, 2 June 2014
Hello Bumblechickfood!

Thank you so much for your recent review of our property! Feedback is a valuable tool that we here use daily, and we are pleased that you voiced yours. Your note about towel rack space in the bathroom has been passed along to the department and we will look into it!

We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kernersville, North Carolina
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 May 2014

Our king suite was painted an industrial/hospital shade of bluish green... Felt like you were on the bottom of an empty swimming pool. Suite was large , furnishings just your standard mid range hotel stuff...but looked and smelled pretty clean. For a one night stay its fine, but I'd never manage a full week here. Too blah. And whoever did the Mermaid sculpture prominently featured in the lobby... well, your proportions are off- she has one normal arm and one that's way too short. And she's just odd looking.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank trishannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 April 2014 via mobile

Stayed April 18th. Great location on military drive. Close to restaurants. Room was immaculate, two room suite. Front desk staff was very helpful in giving directions to downtown attractions. By car from the hotel to down town Norfolk tourist attractions,, 15 mins. Would definitely recommend this location for anyone looking for a good location a short distance from prime spots, but also close to dining options

Stayed April 2014, travelled as a couple
Helpful?
Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressNorfolk, Director of Sales at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review, 21 April 2014
Hello Traveler!

Thank you so much for your review of our property. Feedback is the No. 1 tool that we use to ensure we are running a hotel to meet the needs of our traveler and guests.

We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Dix, New Jersey
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 April 2014

Holiday inn express is my preferred place to stay. It is normaly clean and well kept. This one however has horrible housekeeping. Our first room had a candy bar wrapper under the matress, dirty spoon in the dresser? Closepin on the floor(sharp object) and pb cup wrapper under the desk. At that point i stopped checking the room and got another. The second room has human feces around the rim on toilet and on the wall by the toilet paper! How does housekeeping miss that? Im not even bothering with trying another room. Just going to clean this one myself and never stay here again! Absolutely horrible and a disgrace to the holiday inn name!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rllycmp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review, 8 April 2014
Hello rllycmp,

Please accept my sincerely apology for these issues. I am actually embarrassed. I take your feedback extremely seriously and would like learn more about your experience. Please e-mail me directly at orfex@hmphotels.com.

Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Norfolk International Airport

Property: Holiday Inn Express Hotel & Suites Norfolk International Airport
Address: 1157 N Military Hwy, Norfolk, VA 23502-2434
Phone Number:
Region: United States > Virginia > Norfolk
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Norfolk
#4 Business Hotel in Norfolk
#6 Family Hotel in Norfolk
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Norfolk International Airport 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Our Norfolk hotel near Norfolk International Airport offers a free airport shuttle! We are three miles from Norfolk International Airport. Centrally located in Hampton Roads with easy access to Norfolk, Virginia Beach, Suffolk, Hampton, Chesapeake, Newport News, Williamsburg. Whether you are coming to Norfolk on vacation or to meet with business prospects, The Holiday Inn Express & Suites Norfolk Airport offers brand new accommodations to give you the best possible stay. A convenient commute for the business traveler, Holiday Inn Express & Suites Norfolk Airport offers easy access to many local businesses: Norfolk Industrial Park, Lake Wright Executive Center, CHKD, Virginia Wesleyan, Norfolk State University, Old Dominion University, NAB Little Creek, NAS Oceana, Fort Story Naval Station, Naval Station Norfolk. Leisure travelers can enjoy a hotel that embodies the spirit of Norfolk and the mermaid legend. Atargatis welcomes you to the city of art, entertainment, culture, and natural beauty! Favorites include: Nauticus, Virginia Beach Ocean Front, MacArthur Center, Norfolk Botanical Gardens, Norfolk Zoo, Chrysler Museum, Scope, The Norva, Verizon Amphitheater, Battle Ship Wisconsin, Norfolk Cruise Port. Then journey to Historic Williamsburg, Busch Gardens, Water Country USA. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Norfolk International Airport

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