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Quality Suites at Lake Wright
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Reviews (198)
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Reviewed 10 March 2014

The hotel itself is a little tired looking and could do with some sprucing up in the public areas and the rooms. However, the staff members were all accommodating and pleasant to deal with. The room was large with a comfortable bed. The breakfast buffet was plentiful with a variety of hot and cold choices.

  • Stayed: February 2014, travelled on business
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1  Thank happytravellor4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy C, General Manager at Quality Suites at Lake Wright, responded to this reviewResponded 17 March 2014

Thank for your comments we are glad you stayed with us. We always appreciate our guests comments for good or bad. We hope our staff makes the difference for you.

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Reviewed 10 March 2014

My husband is in the navy and our house had to shut our water off for 24 hours so the navy put us in this hotel for 2 nights. The outside of the hotel is ok nothing fancy. The inside is where it's very disappointing. The first room they put us in was outdated and the carpets were gross. Also went to turn on the heat and noticed that there were ants all over the walls. My husband immediately went and complained and the guy at the front desk was happy to move us into another room on another floor. Well this room wasn't much better. Wallpaper was peeling up, there was a ton of dust everywhere including on the hand towel rings. The breakfast was good everyone was friendly and helpful. After breakfast we took our daughter swimming and the pool was not clean. I checked the board where they write when they checked the chlorine and all that and it hadn't been done in a week. My husband wore goggles under water and he said he couldn't see anything under water even our daughter who was right in front of him. It honestly felt like no one ever came in the pool room to clean it. There was lettuce smeared all over the floor.
Luckily our house was finished early because we only stayed the one night. Even my daughter was dying to go home and she loves staying at hotels.
I would not recommend this place anyone.

  • Stayed: March 2014
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2  Thank Navywife3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy C, General Manager at Quality Suites at Lake Wright, responded to this reviewResponded 17 March 2014

We are sorry you found us not to your liking. Sometimes it just can not be perfect even thought we try we sometimes fail. Hopefully you got back in your house without a problem.

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Reviewed 29 January 2014

My son is stationed at Norfolk, and every time we visit we stay here. The service and accommodations are always top notch. It is convenient to the interstate and to various places of interest. This time, we had trouble entering the property due to road construction, but this problem will be gone when the road department finishes. Great food, and my granddaughters love the pool. I can't understand any reviews regarding this place. The worst that has ever happened to us was finding a sweater hanging in the closet when we checked in.

  • Stayed: December 2013, travelled as a couple
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1  Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy C, General Manager at Quality Suites at Lake Wright, responded to this reviewResponded 31 January 2014

Thank you for your comments and most importantly thank you for your continued support and patronage. Experiences like yours are what we strive for. We are glad we succeeded. We look forward to seeing you again.

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Reviewed 13 November 2013

We used this hotel as "home base" for sightseeing in Norfolk, Virginia Beach, & surrounding area--very busy with lot of traffic plus local coastal flooding but used GPS to get around town, lot to see especially @ waterfront, nice drive over to Lighthouse in Virginia Beach area. Hotel pet friendly but had to walk through large lobby every time our dog needed to go out, didn't find a side door on first floor as many pet friendly hotels have, hard to find hotel first time d/t detour through parking lot for all 3 days we stayed there. Hotel clean, had king-size bed, no smoking, best part was the hotel restaurant--very good meals & service even later evening & breakfast buffet the best! Young children running & shrieking through hall for awhile one night--wish parents were more responsible in these situations. Our dog was quiet, seemed comfortable, staff friendly, beautiful courtyard but that area was not pet friendly. We had good time despite the heavy traffic & lot of driving to get to local points of interest.

  • Stayed: October 2013, travelled as a couple
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Thank LaRee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy C, General Manager at Quality Suites at Lake Wright, responded to this reviewResponded 17 November 2013

Thanks for staying with us and thank you for your comments. We strive to provide a quality experience for our guest and are pleased we made your visit was successful. The entry to the hotel is a little difficult now because of road construction but that will clear up soon. We thank you for visiting us and we hope to see you again soon.

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Reviewed 19 October 2013

I was very hesitant regarding my upcoming stay at this hotel after reading some of the very negative reviews. This place was absolutely wonderful!! The staff was great...especially Natasha at the front desk along with many of the housekeeping personel, from whom I didn't get names. It is NOT a new property. It does need a little updating. But as far as cleanliness, safety, comfort, food and all other aspects...it is an absolute gem! The beds are great, breakfast is amazing-- the rooms have seperate living areas, 2 tvs, mico and fridge. The pool is perfect for kids..shallow on both ends. (not heated) I was there for 8 nights and hated to leave. Book early and get a great deal. Perfect for any sensible adult. Great for families on a budget. Women traveling alone will feel safe---I know because I did.

Room Tip: They do have some smoking rooms, which is harder and harder to find.
  • Stayed: October 2013, travelled solo
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Thank wanda f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy C, General Manager at Quality Suites at Lake Wright, responded to this reviewResponded 21 October 2013

Thanks so much for your comments. This is what we work towards and we are glad to see that you noticed. We don't always meet our guests expectations but we try. We are so glad you enjoyed your stay with us and shared your thoughts. Hope to see you again.

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