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“Would stay here again”

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Residence Inn by Marriott Norfolk Airport
Ranked #8 of 37 Hotels in Norfolk
Reviewed 26 December 2013

Overall, everything was great!! The staff was very friendly and helpful. Especially Derrick(I think that was his name).The breakfast buffet was more than we expected. Coffee available all day and night was a plus for me (even though I could have made it in the room). The only issue encountered was right after checking in, we found long hair and possible animal hair at the bathroom sink but the staff took care of this immediately. Other than that all was great. Will stay here again when in Norfolk.

  • Stayed: December 2013, travelled with family
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Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel C, Manager at Residence Inn by Marriott Norfolk Airport, responded to this reviewResponded 29 December 2013

Dear Michael H,

Thank you very much for taking the time to give us such a great review on your stay at the Residence Inn Norfolk Airport!. We want to continue to keep getting better for you, our valued guest! We strive to be your ONLY choice for lodging while in our area. We have celebrated your comments with the Denzel and we are so happy to hear that we exceeded your expectations during your stay with us. We strive ensure each of our guests are comfortable during their stay and we make a lasting impression. We hope you come back "HOME" on your next visit to the Norfolk area.

At your service,

Rachel Cadet

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239 - 245 of 356 reviews

Reviewed 9 December 2013

This has been the best place to be stuck waiting for a flight out. The staff has been super friendly and they have been so kind to our two little dogs. The rooms are very nice, it's nice when at a place for more than over night that you get the full convenience of being home. Especially after month long traveling across the US and coming out here to PCS to Germany, feeling at home is nice. We have had to extend our stay twice since being here and they have been more than accommodating to extend our stay. They have given us rides on the shuttle when we need one and were even willing to take us any place to eat with in 5 miles of the hotel. I would definitely suggest this hotel to anyone that is looking to stay in the area, especially if it is going to be a long stay. The bed is also the most comfortable I have slept in in almost a year and it was always very quiet, even with a birthday party in the building, we barely heard anything of people coming and going.

Room Tip: I think you would be happy with any room that you choose at this hotel.
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  • Stayed: December 2013, travelled on business
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1  Thank Crystal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel C, Manager at Residence Inn by Marriott Norfolk Airport, responded to this reviewResponded 10 December 2013

Dear Crystal A,

Thank you very much for taking the time to give us such a wonderful review of your last stay at the Residence Inn Norfolk Airport!. We want to continue to keep getting better for you, our valued guest! We strive to be your ONLY choice for lodging while in our area. We have celebrated your comments with the Staff and I am so happy to hear that we exceeded your expectations during your stay with us. We strive ensure each of our guests are comfortable during their stay and they leave us us with a lasting impression. We hope you come back "HOME" on your next visit to the Norfolk area.

At your service,
Rachel Cadet
Hotel Manager

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Reviewed 3 December 2013

Great room for the price and one of the nicest Residence Inn properties in 2013. What gave it a missed perfect rating was the fact that non guests were able to use the business center and come in the back door for breakfast. Management offered me the office computer to print a few colored pages for a presentation which was unexpected.
Been spoiled as an Elite Platinum member this year with the offer of points and/or free drink or snack. Was not offered that but OK with it.

  • Stayed: December 2013, travelled on business
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Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel C, Manager at Residence Inn by Marriott Norfolk Airport, responded to this reviewResponded 6 December 2013

Dear Dan C

Thank you very much for taking the time to give us a review of your last stay at the Residence Inn Norfolk Airport!. We want to continue to keep getting better for you, our valued guest! We strive to be your ONLY choice for lodging while in our area. I am happy to hear that we ensured your printing needs were met. I have spoken with all Management to be more visible in all areas so we know what is happening on property. Thank you very much for your feedback and we hope to see you again when you visit the Norfolk area.

At your service,

Rachel Cadet

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Reviewed 24 November 2013

Our room was very clean and the staff was very friendly and helpful. The worker at the front dest Denzel was very helpful and always smiling. The breakfast buffet was good and hot and more than enough. We enjoyed the billiards room and the out door fireplace. It was nice to check our email with the computers they had and print out a map. We really enjoyed ourself and plan to make that one of our get away places even though we are local.

  • Stayed: November 2013, travelled as a couple
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Thank Patricia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel C, Manager at Residence Inn by Marriott Norfolk Airport, responded to this reviewResponded 1 December 2013

Dear Patricia O,

Thank you for taking the time to post a review for the Residence Inn Norfolk Airport. We appreciate your comments greatly. We have celebrated your comments with Denzel as you have graciously highlighted. We strive to ensure that our guests are comfortable in our "HOME" for the time they are away from theirs. We are happy to hear that you enjoyed our Billiards room, the warmth from the outdoor fireplace, the business center and most of all the breakfast was enjoyable.

Thank you for being a valued guest and we hope to see you soon when you travel to the Nofolk area.

At your service,
Rachel Cadet
Hotel Manager

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Reviewed 23 November 2013

I was with a group for training. Our company uses the facility all the time, I thought we might have been treated poorly if others before us had misbehaved. Cheryl at the front desk was very friendly,she asked how our day was at the end of a long hard day. She can write backwards and gave me a welcome to the marriott note written backwards. She visited with me about shopping and nearby restaurants. I was pleased that she had the time for me. I liked that, we were away from our families for a week and missed home. Cheryl is a gem, I hope you know her value to the customers.

  • Stayed: October 2013, travelled on business
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Thank aircrew22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel C, Manager at Residence Inn by Marriott Norfolk Airport, responded to this reviewResponded 26 November 2013

Dear aircrew22,

Thank you for taking the time to post a review for the Residence Inn Norfolk Airport. We appreciate your comments greatly. We have celebrated your comments with Cheryl as you have graciously highlighted. Cheryl is a GEM and is a Great Associate. I am so happy to hear that she was there for you and made your long day end with pleasant thoughts.

We strive to ensure that our guests are comfortable in our "HOME" for the time they are away from theirs. I am so happy she made your stay so memorable.

Thank you for being a valued guest and we hope to see you soon when you travel to the Nofolk area.

At your service,
Rachel Cadet

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Reviewed 18 November 2013

Great rooms, wonderful front desk personnel. Cheryl and Denzel were always friendly and always solicitous of our needs. Housekeeping was on top of whatever we asked for, everyone was friendly and smiling, whether they knew us or not.

  • Stayed: November 2013, travelled as a couple
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Thank SheB864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel C, Manager at Residence Inn by Marriott Norfolk Airport, responded to this reviewResponded 19 November 2013

Dear SheB864,

Thank you for taking the time to post a review for the Residence Inn Norfolk Airport. We appreciate your comments greatly. We have celebrated your comments with Cheryl, Denzel and our Housekeeping staff. It is great to know that your experience with us was a great one as we strive to be your only choice for lodging while in the Norfolk Area and we look forward to having you come back "HOME',

At your service,

Rachel Cadet
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2013

I recently stayed at the Residence Inn during a business trip, and I had a very enjoyable stay. The large one-room suites are perfect for longer stays, with a huge kitchen, two TVs, two tables, etc. There is a billiards room, an indoor pool and spa, and a workout room (although it has just cardio equipment - no weights). Like many longer-term hotels, it does not have the thing I enjoy the most: a hotel bar, and it is definitely not luxury, but as noted it was more than comfortable and I was very happy with the service of the staff. The breakfast staff cheerily greeted me every day, the GM helped me arrange a location for a business teleconference, and Denzel graciously helped me to change hotel rooms, as well as get a bunch of chairs delivered to my room VERY last minute!

Stayed: November 2013, travelled on business
Thank Caitlin2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel C, Manager at Residence Inn by Marriott Norfolk Airport, responded to this reviewResponded 19 November 2013

Dear Caitlin2121,

Thank you for taking the time to post a review for the Residence Inn Norfolk Airport. We appreciate your comments greatly. We have celebrated your comments our Associates that you have so graciously highlighted. We strive to ensure that our guests are comfortable in our "HOME" for the time they are away from theirs. We are presently enhancing all areas of the hotel to include all public spaces, guest rooms, pool and fitness areas. We hope to have you back so you can enjoy the new and exciting things we are doing.

Thank you for being a valued guest and we hope to see you again on your next visit to the Norfolk area.

At your service,
Rachel Cadet
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn by Marriott Norfolk Airport

Address: 1590 N Military Hwy, Norfolk, VA 23502-1813
Region: United States > Virginia > Norfolk
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Norfolk
#1 Business Hotel in Norfolk
Price Range: £82 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn by Marriott Norfolk Airport 3*
Number of rooms: 130
Official Description (provided by the hotel):
Book a stay at Residence Inn Norfolk Airport and get ready for total comfort. As one of the top hotels in Norfolk, our all-suite Norfolk Airport property offer separate living, eating, and sleeping areas, free high-speed wireless Internet, luxurious bedding, and full kitchens. Enjoy a pet-friendly hotel with a daily complimentary hot breakfast buffet and weekday social hour with appetizers, fitness center, tennis, basketball, outdoor grill, indoor pool, and complimentary grocery shopping service.Residence Inn Marriott Norfolk Airport is a long-term extended-stay hotel offering great amenities and first-class service for business or leisure travel. Our hotel in Norfolk, Virginia, offers a prime location near Norfolk's office and industrial parks, home to Booz Allen Hamilton, CMA/CGM, Zim Shipping, General Dynamics, Northrop Grumman, SAIC, and BAE Systems. The hotel is also located near CHKD, Sentara Hospitals, and Norfolk Naval Shipyard. ... more   less 
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Also Known As:
Residence Inn Norfolk Airport Hotel Norfolk
Norfolk Residence Inn

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