As a Diamond HHonors I am sleeping in Hilton family hotels almost as much as my own bed. I choose to continue to stay Hilton family because I like not being surprised after a long day of travels. I came in late after landing at nearby airport, picked up my rental car, and walked into check-in telling the night desk clerk my last name. When she looked for my reservation she told me that no rooms were left and she was unsure what was going on. She continued to look into it and said the only room we have just had the carpet cleaned and had fans set up and that she cold ask the night maintenance to get the room ready. Again - the main reason I continue to stay in HHonors properties is that I sure don't want a surprise when checking in and even an occasional upgrade.
The room itself was fine, carpet just a little damp.More