We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointed”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hampton Inn & Suites Norfolk-Airport
Ranked #2 of 37 Hotels in Norfolk
Certificate of Excellence
GreenLeadersBronze level
Reviewed 24 April 2014

We stayed on this hotel because it was conveniently located near Lake Taylor Hospital where my mother-in-law was staying. This was a quick overnight trip, but to keep expenses to a minimum, I had packed food. I was very disappointed to see that the room did not have a microwave oven. I had to prepare the food on several plates, then go downstairs to use the microwave oven in the breakfast area. Very inconvenient.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank 330christinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan K, Front Office Manager at Hampton Inn & Suites Norfolk-Airport, responded to this reviewResponded 29 April 2014

I am sorry you were disappointed with your stay…We do offer Fridges in all own rooms but microwaves are only available in our King Studio Suites. As you noted there is a microwave for use in the breakfast area for all or guest needs, if they have not reserved a room with a microwave. I am sorry for your disappointment and would like to offer some advice for any future stays you may be planning. It’s always a good practice to call the hotel after you make the reservation to ensure you are having all your needs meet. We are here to do our best for you; unfortunately we do have limitations with our room amenities. I hoping the advice and my regrets will help your disappointment. Have a great summer and I hope all went well with your Mother-in-Law.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (487)
Traveller rating
Traveller type
Time of year
Language

349 - 355 of 487 reviews

Reviewed 19 April 2014

Typical excellent service from this corporation. Very quiet, friendly staff, and no problems at all. I will continue to use Hampton Inn and Suites. Would like to see this (Norfolk) facility at 100% non-smoking, but that did not affect us at all.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Luis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan K, Front Office Manager at Hampton Inn & Suites Norfolk-Airport, responded to this reviewResponded 11 May 2014

Thank you for your stay with us and taking the time to provide us with your feedback. We are always looking to be our best. the hotel business is a demanding industry having to meet the needs of such a diverse patronage. I am glad we had sucess with you and your kinds words bear that out. Thank you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014

this hotel is close to the airport and shopping. most attractions like beaches and restaurants are close by. Very convenient to highway. Clean rooms and friendly front desk staff. Breakfast is fair but free.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank 595fayek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan K, Front Office Manager at Hampton Inn & Suites Norfolk-Airport, responded to this reviewResponded 24 April 2014

We are very a great location as you have pointed out. We are close to just about everything in the area for business and vacations. Beaches, Concerts, Downtown Norfolk and we are a great Airport hotel. We are also a Hampton Inn and Suites with the best Hotel team in the area. So we are a sure thing as the Hampton 100% guarantees. We are here to make your stay the best and looking forward to having you with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2014

We stayed two nights and enjoyed the hotel very much. The breakfast is varied and tastes good, the rooms are comfortable and the bathrooms are nice, and the hotel is quiet and well kept. It doesn't have a hot tub, but luckily the pool was a good temperature for me and my 4-year-old.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Jennifer J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan K, Front Office Manager at Hampton Inn & Suites Norfolk-Airport, responded to this reviewResponded 24 April 2014

Thank you !!! We remember you and your daughter and are so happy you enjoyed your stay. I know we don’t have a Jacuzzi but our pool area is so nice and well appointed it’s a pleasure anyway. I want to thank you for stay with us. We are grateful and we never forget we are here to make your stay as wonderful as possible. Thank you have a wonderful Spring. “We love having you here”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014 via mobile

I just really like this hotel. It is not fancy but very comfortable. People are ALL very nice . I spent a week there in March. It was the second time I was there for that long and just enjoyed it. The breakfasts are okay. Did not serve biscuits & gravy one time otherwise I would of given five stars. Good location to Navy bases.

Stayed: April 2014
1  Thank ElmoSanDiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan K, Front Office Manager at Hampton Inn & Suites Norfolk-Airport, responded to this reviewResponded 5 April 2014

Wonderful !!!! Thanks for liking us. We receive comments all the time and we are fortunate to have very positive comments. When someone who has a long stay and is away from home for a long period it makes us feel so proud when they feel a little of a home away from home atmosphere. Your thoughts are so welcome and appreciated. I hope we see you soon and thanks.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

With the plethora of Hilton / Hampton properties in the general area, you could do better in location and availability of conveniences, ie.. restaurants Plenty of other inn's available within walking distance to several restaurants, not true here. Kind of a food desert.. especially if you want to avoid chains Price was high compared to other Hampton Inns I've stayed in the local area.. this trip happened to coincide with an old friend's trip, so I stayed as a convenience to him. Room was clean and well appointed, but so are most other of the area hampton inns

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
2  Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

The Norfolk Hampton is very modern, clean, quiet, and comfortable. The staff was very helpful. The room was very nice clean and comfortable. I would stay with Hampton again. The hotel had a modern laundry room. A fitness center. A indoor pool and spa. All the areas were very clean and modern. I also used the business center.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan K, Front Office Manager at Hampton Inn & Suites Norfolk-Airport, responded to this reviewResponded 5 April 2014

Thank you very much!!! You spoke volumes with your kind words. I cannot expand on your thoughts and we sincerely appreciate and we are grateful for the opportunity to give you the service and value you deserve. The Hampton Inn and Suites Norfolk Airport is very thanks youl for your business and kind thoughts. Have a great spring.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Norfolk hotels
0.9 mi away
Holiday Inn Express Hotel & Suites Norfolk International Airport
0.1 mi away
DoubleTree by Hilton Hotel Norfolk Airport
5.1 mi away
Hilton Norfolk the Main
Hilton Norfolk the Main
#1 of 37 in Norfolk
312 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Residence Inn by Marriott Norfolk Airport
7.2 mi away
Hampton Inn Norfolk Naval Base
0.3 mi away
La Quinta Inn & Suites Norfolk Airport
Show Prices
Show Prices
Show Prices

Been to Hampton Inn & Suites Norfolk-Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn & Suites Norfolk-Airport

Address: 1511 Usaa Dr, Norfolk, VA 23502-5502
Phone Number:
Region: United States > Virginia > Norfolk
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Norfolk
#2 Family Hotel in Norfolk
#5 Romantic Hotel in Norfolk
#7 Business Hotel in Norfolk
Price Range: £67 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Norfolk-Airport 2.5*
Number of rooms: 88
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ebookers, Hotels.com, Booking.com, Hilton Hotels Direct, getaroom.com, TripOnline SA, HotelsClick, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Hampton Inn & Suites Norfolk-Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn & Suites Norfolk-Airport Hotel Norfolk
Hampton Inn And Suites Norfolk-Airport
Hampton Inn Norfolk
Norfolk Hampton Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing