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“PHENOMENAL EXPERIENCE”

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Holiday Inn Porto Gaia
Ranked #2 of 14 Hotels in Vila Nova de Gaia
Certificate of Excellence
Geneva, Switzerland
Level Contributor
540 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 1,581 helpful votes
“PHENOMENAL EXPERIENCE”
Reviewed 28 January 2014

Stayed in the 2bed family duplex suite for 5 nights over Xmas.

Aside from a few minor glitches (heating in the ensuite bedroom was not working properly, not the easiest access by car without gps, main bathroom downstairs far from the bedrooms which means kids have to go down the steps in the middle of the night or enter the parents room if they need the toilet), the experience was fabulous. Views of the city from the 12th floor are breathtaking, 2 bed family suite room is enormous and literally a 2 bed flat in a hotel, staff is excellent, responsive, respectful, attentive, fast and smily, all the usual excellence you often find in Portugal.

Value for money is impressive for families and food is really good in the restaurant.

A memorable experience to be repeated. Best Holiday Inn I have ever stayed in.

Highly recommended as nothing comes close to it for value for money

Room Tip: 2 bed family suite if you're travelling with kids. Your children will love it no doubt Views ar...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank genevatopreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Por... H, Gerente de relações com clientes at Holiday Inn Porto Gaia, responded to this review, 29 January 2014
Dear Guest,

Thank you for your comment regarding Holiday Inn Porto Gaia. We appreciate you taking the time to make us aware of your delightful experience during your stay last Christmas.

We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team’s efforts and takes the time to write a comment. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Porto Gaia a leader in excellence.

Once again, thank you for your comment. We look forward to the opportunity of serving you again in the future.

Best regards,

Rita Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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776 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
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Coimbra
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 31 December 2013

Enjoyed our stay in a Suite during the Christmas Period. It was my 75 birthday and the staff made a fuss of me. We had an excellent meal in the dining room, which was sadly very empty on the night of the 26 th Dec. Service as a result was 100% spot on. We enjoyed our three days in Oporto, lovely city and so much to see. The location was very good and just a short taxi ride from the action. Could have walked had the weather been kinder. Would certainly use this hotel again. We stayed on an offer which was good value for money and even had an upgrade. Staff all very nice and this made the holiday. Well done.

Room Tip: Ask for a river view. the view of Porto at night is fantastic from this elevation
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  • Stayed December 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FrankCoimbra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Por... H, Gerente de relações com clientes at Holiday Inn Porto Gaia, responded to this review, 9 January 2014
Dear Guest,

Thank you for your comment regarding Holiday Inn Porto Gaia. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team’s efforts and takes the time to write a comment. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Porto Gaia a leader in excellence.

Thank you for your comments. We look forward to the opportunity of serving you in the future.

Best regards,

Rita Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level Contributor
194 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 6 December 2013

Above average for the brand, still having some limitations to be considered premium as plain breakfast, poor wifi signal in the room or too tiny gim.
The room was huge and very comfortable, very nice sleep quality. Very competitive price too.
The hotel is out of Oporto downtown, not maybe the best option to explore the city but very well located for a business traveller. Also in walking distance to El Corte Ingles, the best department store by far in the city.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ercole_Sh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Por... H, Guest Relations Manager at Holiday Inn Porto Gaia, responded to this review, 9 December 2013
Dear Guest,

Thank you for your comment regarding Holiday Inn Porto Gaia. We appreciate you taking the time to make us aware of your experience during your recent stay.

It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target areas to improve. We appreciate the candid feedback we receive and welcome any opportunity to progress.

Once again, thank you for your comments. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Porto Gaia a leader in excellence.

We look forward to the opportunity of serving you in the future.

Best regards,

Rita Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dudley, United Kingdom
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 December 2013

Had a mini break here to explore Porto. Price was very reasonable however the hotel is a little bit out from the action (but within walking distance or short metro ride as others have said). Very pleasant lobby and staff keen to help. The room was a good size and was kept immaculately clean throughout our stay. Drinks and food were pricey compared to outside (there is a suburban shopping street a few minutes walk away with lots of cafes and a couple of good restaurants), but was not at all unusual for a 4* hotel. Quiet neighbourhood and good beds gave a great nights sleep. Did not get a river view but looked west at the gorgeous sunset over the sea.

There were a couple of minor detractions - the hotel seemed to keep very tight reins on tea and coffee. I had to ask for a second cup, coffee, sugar and milk each day and gave up after the second to buy a carton of milk in the supermarket. - worse than a travelodge! The small pool was offered as a spa for 15 euros an hour for guests - no other swimming pool was available which was strange for the huge size of the hotel.

Otherwise though I would return without a doubt.

Room Tip: Overlook Porto on high floors or if not the sunset on west side
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nr8209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Por... H, Guest Relations Manager at Holiday Inn Porto Gaia, responded to this review, 2 December 2013
Dear Guest,

Thank you for your comment regarding Holiday Inn Porto Gaia. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team’s efforts and takes the time to write a comment. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Porto Gaia a leader in excellence.

The feedback we receive from our valued guests, like you, also enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for your comments. We look forward to the opportunity of serving you in the future.

Best regards,

Rita Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrisburg, Pennsylvania
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 20 November 2013

This is a really nice property. The rooms are large, very clean and very well furnished. More "American" style than European (bigger rooms, bigger bath rooms). The lobby is gorgeous and the staff very accommodating (and English speaking). The hotel is fairly close to the riverfront (walk-able if you're in shape, but a quick and inexpensive cab ride if you're not). Very nice property overall.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveladdict037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Por... H, Guest Relations Manager at Holiday Inn Porto Gaia, responded to this review, 22 November 2013
Dear Guest,

Thank you for your comment regarding Holiday Inn Porto Gaia. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team’s efforts and takes the time to write a comment. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Porto Gaia a leader in excellence.

Thank you for your comments. We look forward to the opportunity of serving you in the future.

Best regards,

Rita Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
yorkshire
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 November 2013

First time this week we have been to Portugal /Porto and we couldn't have chosen a better Hotel to stay. The Hotel looks amazing so modern and well decorated. The Reception staff was so welcome and lovely, they where always asking if we needed something, they gave us some advise on places to go that where spectacular. The Hotel was also only 10 min away from the city center what really helped. The food was excellent and the accommodation was really high standards.Everything was so well organised and clean. I loved the spa. I don't have words to describe what a good time we had, we will be back because I'm already missing them.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lljkYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Por... H, Guest Relations Manager at Holiday Inn Porto Gaia, responded to this review, 14 November 2013
Dear Guest,

Thank you for your comment regarding Holiday Inn Porto Gaia. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team’s efforts and takes the time to write a comment. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Porto Gaia a leader in excellence.

Thank you for your comments. We look forward to the opportunity of serving you in the future.

Best regards,

Rita Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 November 2013

We stayed at Holiday Inn Gaia Porto a few weeks ago for work, although it is not centrally located (about 10 minutes to the city centre) the property was up to our expectations. The Spa is nice, rooms are quite big, beds are comfortable, free wifi and the service is super! The food is excellent.
We will definitely stay at this hotel again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheTrendyTraveller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Por... H, Guest Relations Manager at Holiday Inn Porto Gaia, responded to this review, 14 November 2013
Dear Guest,

Thank you for your comment regarding Holiday Inn Porto Gaia. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team’s efforts and takes the time to write a comment. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Porto Gaia a leader in excellence.

Thank you for your comments. We look forward to the opportunity of serving you in the future.

Best regards,

Rita Cruz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Porto Gaia

Property: Holiday Inn Porto Gaia
Address: Rua Diogo Macedo 220, Vila Nova de Gaia 4400-107, Portugal
Phone Number:
Region: Portugal > Northern Portugal > Porto District > Vila Nova de Gaia
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Vila Nova de Gaia
#2 Luxury Hotel in Vila Nova de Gaia
#2 Romantic Hotel in Vila Nova de Gaia
#2 Family Hotel in Vila Nova de Gaia
#2 Spa Hotel in Vila Nova de Gaia
#5 Business Hotel in Vila Nova de Gaia
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Porto Gaia 4*
Number of rooms: 179
Official Description (provided by the hotel):
Choose the Holiday Inn Porto Gaia and enjoy the magnificent views over the Vila Nova Gaia and Porto cities. The Holiday Inn Porto Gaia is a four star deluxe hotel located in the heart of Vila Nova de Gaia - Porto. The hotel is only a short distance from the worldwide famous port wine cellars, the historical city center of Oporto, blue flag beaches and also train and metro station. We welcome you into our inviting and ample lobby where you can enjoy different sensations. Try the flavors of typical Portuguese food in our restaurant and bar "Food & Friends." Our rooms and suites are the perfect place to disconnect from the outside world and appreciate the small details like the complimentary internet access. Our executive floor located on the 22nd floor is an experience that you need to try. All the bedrooms located in this floor have access to the executive lounge, to the gym and the amazing panoramic view over the river Douro and the cities of Vila Nova de Gaia e Porto. The hotel Holiday Inn is the perfect choice for your meeting or event. We have at your disposal a congress center with 1500 m2 and 16 meeting rooms equipped with stat of the art audiovisual technology and a group of specialized professionals that will help you. Its strategic location with Porto Congress center, the short distance from the Trade Fair Centers - Exponor and Europarque and the airport Sá Carneiro make Holiday Inn Porto Gaia the perfect choice for leisure as well as business trips. ... more   less 
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Also Known As:
Holiday Inn Porto Gaia Hotel Vila Nova De Gaia
Melia Hotel Gaia Porto
Sol Melia Gaia Porto
Holiday Inn Porto Gaia Portugal/Vila Nova De Gaia

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