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“Overall a fantastic holiday”
Review of Hotel Best Mojacar

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Hotel Best Mojacar
Ranked #6 of 24 Hotels in Mojacar
Certificate of Excellence
Reviewed 12 September 2013

Me and my partner have just arrived home from a 7 night half bored holiday at Best Mojacar and although being slightly nervous about what to expect due to other reviews, had a fantastic time. When we arrived, the staff at Reception were extremely polite and spoke very good English and we were given the key to our room within just 5 minutes of arriving. The room itself was extremely clean (decor was slightly outdated) and the bathroom was also very nice (shower was fantastic!) We had a sea facing room which provided us with a terrific view of both the pool and the beach- therefore was a ideal area to relax and read.
We were half bored and therefore entitled to both breakfast and an evening meal- both of which were pretty average. This is probably my only criticism about the hotel- the food was often slightly too cold and lacked variety for me. However, the staff at meal times were very efficient bar one young lady who came across as very rude when she got annoyed at us for not speaking Spanish.
The bar staff were fantastic and always kept a mental note of who was next at the bar, so people were served fairly. Other reviews suggested that the Spanish customers were served first but I didn't notice this once. The drinks are very good value for money.
Beware that the resort is very 'Spanish'- and although this creates authenticity for a truly spanish holiday, there was quite a language barrier which could be a problem for some people.The entertainment was completely Spanish- but always very lively and exciting!
The pool was very clean and the grounds were pretty and clean also.
Both me and my partner thoroughly enjoyed this holiday- it was very relaxing!

Room Tip: Sea facing room!!!
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  • Stayed: September 2013, travelled as a couple
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Thank Johno1704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Mojacar, responded to this reviewResponded 14 September 2013

Dear John,

Thank you for your review. It is an honour for us to receive such and extensive and positive review. I am delighted that you enjoyed your stay at the Best Mojacar and look forward to seeing you again very soon.

Your sinceraly,

Alejandro Rodriguez
Director
Hotel Best Mojacar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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88 - 94 of 1,250 reviews

Reviewed 7 September 2013

We stayed at the Best Mojacar all inclusive for 2 weeks from 1st August. We absolutely loved the hotel, the staff, the surroundings, the pool and the food. Having booked in March and read various reviews, we went on holiday with a certain amount of trepidation. We were most pleasantly suprised. The hotel is lovely, the staff are helpful, kind and obliging. The food was fantastic - people moaned in earlier reviews that the food wasn't warm, there wasn't much variety etc. etc. What a load of rubbish. The food was hot, tasty, and there was plenty of choice, the spanish dishes were wonderful, the salads and soups of good quality, the meat and in particular the fish dishes were fabulous and we're very picky eaters. The puddings, drinks and ice-creams were also lovely. We had read that the bar staff were grumpy and served spanish guests first - absolutely not true. The bar at times was buzzing, and the staff, under difficult conditions were polite, quick and very friendly. The swimming pool was wonderful and never overly crowded! Good zumba classes and water polo too. (Be warned - the sea is quite rough and pebbly - not child friendly - but that's nature for you!!!). We tended to eat early so as to avoid the rush - and that worked well for our family. The restaurant also had themed evenings which were great fun. The hotel really made an effort to make guests welcome. The only criticism - and this really is the only one - is that the entertainment, for some reason, was so, so loud that at times it was uncomfortable - however we mentioned this to the manager who said that the hotel was looking into this. All in all a great family holiday, good food, wine, and in a lovely environment. Thank you Best Hotel Mojacar - we will definitely recommend you to others.

Room Tip: Rooms on the side are quieter - especially in the evenings when the entertainment is taking place.
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  • Stayed: August 2013, travelled with family
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2  Thank HappyLamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Mojacar, responded to this reviewResponded 11 September 2013

Dear Guest,

Thank you very much for your excellent review. It is an honour to recieve such a positive criticism and we are glad that you had a great stay.

We hope to welcome you again in the future,

Yours,

Alejandro Rodriguez
Director
Hotel Best Mojacar

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Reviewed 24 August 2013

Recently had a 7 all inclusive night family holiday at Best Mojacar. We had never been to this area before so didn't know what to expect. We booked through Thomas Cook, and the flight, transport to hotel and reps at airport were very efficient. Reception at the hotel was friendly and efficient, we were checked in very quickly and they were helpfull in answering any questions. Rooms were clean and beds were large and comfortable although on the hard side. Rooms were fitted with safes. AC worked well, however you need the key card and doors closed for it to work. We were lucky as we got a pool and sea view which was excellent. Food was excellent, huge variety, and they catered for Brits with full cooked breakfast. Red, white and rose wine, beer and variety of soft drinks served with lunch and dinner. 2 fully stocked bars, large indoor and small poolside. Sometimes got busy at peak times but I never once had a problem getting drinks. All the bar staff were friendly and even if you don't have any Spanish skills you will get by without any problems. This is mainly a Spanish family hotel with a ratio of 80:20, but this was not a problem at all as everyone very friendly. Entertainment was nearly all in Spanish, not really a problem but got a bit repetitive. Excellent fun if you have little kids with the mini disco, but not enough adult music. Entertainment staff were excellent and worked really hard. If your after nightclub and dancing you will need to jump in a taxi. The pool was excellent, large enough for swimming and not too over crowded. All areas are clean and well kept. The beach was ok, and just a short walk, about 200m away. Pedlos,canoes, boats and jet ski are available, but are not cheap. Pool closes at a strict time of 2000 hrs, I found this out after going for a late swim and security coming from all angles to get me out! Top tip wear ear plugs, both myself and my daughter got ear infections, probably from the sea. If you want a sun bed get up and grab one before you go to breakfast. Quite a few great excursions can be sorted out through the rep, although quite expensive. In summary would recommend this hotel and would go again.

  • Stayed: August 2013, travelled with family
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1  Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Mojacar, responded to this reviewResponded 28 August 2013

Dear Guest,
Thank you for your positive review, we are glad that you enjoyed your stay and hope to see you again soon.

Best Regards

Alejandro Rodriguez
Director
Hotel Best Mojacar

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Reviewed 5 August 2013

Well after reading some of the other reviews I was feeling a little anxious.

We knew that this hotel was 99% Spanish and was exactly what we wanted.

Booked with Thomas Cook who used Easyjet. I could not beat the package price that we were charged for 2 rooms and 5 people when trying to put this together myself.

As said in the last post eating on UK time means you miss the ques. We found that some Spanish families did the same as well. We would eat at 13:30 and then again at 21:30-21:45

FOOD: ALL HOT. Loads of choice. Fish was lovely and always a selection of meat and fish cooked in front of you. A different paella every meal time. The soups were amazing as well. We loved the selection and fresh piping hot food. The microwaves are for customers to heat the baby food.

We went All inclusive :-)

BAR: The Spanish were all polite and would take it in turns to be served. We were not treated any differently from any of the other guests. The bar staff were so polite and friendly. My son was drinking so many cocktails that they knew his order!! The kids would go off and get their pepsi light or ice cream cones (Ice cream cones are free until 18:00). The inside bar does coffee's and we copied the Spanish in getting an espresso and then putting it over ice. We never had to wait that long to be served and the bar staff are constantly on the go. I would order in my broken Spanish and was surprised to get a reply in English.

ENTERTAINMENT TEAM: Once they knew we were English they translated the activities and would check with us that we understood. I joined in with of the activity and went on the stage for Men V Women. Got some great memories from that evening. The entertainment team were not pushy in getting you up if you said "no". It was great that they remembered my name. Spain is a hot country and so he entertainment is outside. Our room was at the front and the stage was to the left of our room. It was only on our arrival day, where we had been up since 2am, that we were in bed at 10:30 and I could not sleep till the noise finished. Just wish I had had energy to stay awake and join in. The entertainment stops just after 23:30 and we always stayed till the end or watched from the balcony. We recommend the Zumba sessions in the pool. I don't know where Monica and the rest of the team get their energy from.


ROOMS: Air conditioning was great. Clean and no problems.

WIFI: We worked out that they probably have a limit to how many people can have access at the same time. We could get wifi in our room but not on the balcony or anywhere outside the pool area. Our mobile phones roamed onto Orange or movistar and had 3g speeds. Next July with the changes in EU roaming it will not be so much of an issue. My son was able to do video Skype back to UK on hotel wifi.

POOL/BEDS Pool area and pool cleaned every day. We joined in the Spanish and reserved our Sunbeds by placing a towel on them on the way to breakfast for 08:30. There are enough sunbeds and we only reserved them to get the position we wanted. Which was in the far right corner and this got shade in the afternoon.

GYM: Closes for siesta and did use it twice. Perhaps that is why my weight gain was only 6lbs!

THOMAS COOK: I do hope that Ly reads are review. She was on hand with any queries that we had - which were not many as we had no problems.

Please do not be put off by the other reviews. We totally loved this hotel. The staff from the cleaners, reception staff, bar staff and garden crew all made us feel welcome and are a credit to the Best Hotel chain.

What could have made it better? Only to have gone for 2 weeks instead of one!

  • Stayed: August 2013, travelled with family
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5  Thank dlozuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Mojacar, responded to this reviewResponded 13 August 2013

Dear Guest,

Thank you for your review. It is an honour for us to receive such and extensive and positive review. I am delighted that you enjoyed your stay at the Best Mojacar and look forward to seeing you and your family again very soon.

Your sinceraly,

Alejandro Rodriguez
Director
Hotel Best Mojacar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2013

just returned with my family (11 of us) after our 5th visit to Best Mojacar. we all had a great time, but the only downside for us was the volume of the entertainment, it really was too loud, both day and night, totally unnecessary. the food was very good, varied and plentiful, the rooms were good size and clean. we had no problems getting served at the bars even when it was busy, we found our British body clocks complimented the Spanish very well, we ate at 1pm and 8pm and they ate later, so we had the restaurants more or less to ourselves and the pool was empty between 2 -4pm so we had the pool to ourselves, bars were also less busy betwen 2- 4pm and 7-9pm. after 4 years the hotel is looking a bit tired and could do with a refurbish, if i go back i would ask for a room away from the pool area as the volume of the entertainment was for our family a serious problem

  • Stayed: July 2013, travelled with family
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3  Thank marie7958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Mojacar, responded to this reviewResponded 1 August 2013

Dear Marie,

Thank you for your feedback, it is greatly appreciated. I would also like to thank you for the faith that you have shown in the Best Mojacar and for returning as often as you have, it is always a great compliment to have returning guests.

As far as the noise is concerened I understand that it is not to everyones liking and if you contact myself directly just before your next visit I will ensure that you are given a more quiet room. I would also like to let you know that we are refurbishing the hotel little by little, for example this year we have changed the flooring in the majority of our romos as well as the bar area and aim to complete this along with some other changes over the winter.

Thank you again and I look forward to seeing you next year.

Yours sincerly,

Alejandro Rodriguez
Director
Hotel Best Mojacar

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Reviewed 13 July 2013

Spent a fortnight recently at this Hotel (myself, wife, daughter, 2 granddaughters & 2 friends). This was our fourth visit and overall had improved year by year. The restaurant and food very good with good quality & plentiful; bars well supplied & staff friendly; accommodation spacious, clean & comfortable. A Hotel with 95% Spanish & therefore all entertainment in local language, but still enjoyed the late evenings. If visiting in high season, beware the staff & lifeguard removing towels etc from sunbeds around the pool if left unattended.

Room Tip: Request pool/seaview rooms at time of booking
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  • Stayed: June 2013, travelled with family
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2  Thank brassbandbrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Mojacar, responded to this reviewResponded 17 July 2013

Dear Family,

Thank you for your comments.
We endevor to provide our customers with a high level of service and are grateful that this is appreciated.

Best Regards and we hope to see you again soon.

Alejandro Rodriguez
Director
Hotel Best Mojacar

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Reviewed 3 July 2013

We booked to go to the best hotel mojacar on the 13 June 2013. After reading the reveiws we were dreading going. On arrival we were delt with straight away even though there was about 40 to 50 of us who had arrived at the same time.
The staff were pleasant on receiption and in the dining room. The bar staff were a different matter. There were two who had got personality problems even to the Spanish.
The room was good it was very clean and public areas were clean.
The food was good,good choice for everyone.
The location was out of the towns but it was only a bus ride to either towns.
The pool was well maintained along with the gardens. Plenty of new sun beds but could have done with more parasels.
On a weekend the Spanish decended for the weekend so there was quite a lot of people there but there was no trouble at all and everyone was treated the same.
The entertainment was all in Spanish which was not a problem to us. The chap was a pain but the girl came across quite well. The chap thought to shout made him better. NO IT DID'NT
The resort it self was very clean and well managed. The beach was clean even by the camels.
Would we go back NO due to the location.

Room Tip: top floor over looking the sea and pool. Can be noisy but the veiws are great. entertainment finishe...
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  • Stayed: June 2013, travelled as a couple
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Thank paula h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Mojacar, responded to this reviewResponded 17 July 2013

Dear Guest,

I would like to thank you for your comments regarding the Best Mojacar.
Thanks to them we can ensure that we continue to improve.
We are pleased that you enjoyed the time you spent here and I apologise for any inconviences that you may have had.

Best Regards,

Alejandro Rodriguez
Director
Hotel Best Mojacar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Best Mojacar

Address: Avenida Costa Levante 2 | Marina de la Torre, 04638 Mojacar, Spain
Region: Spain > Andalucia > Province of Almeria > Mojacar
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool
Hotel Style:
#4 On the Beach Hotel in Mojacar
#6 Luxury Hotel in Mojacar
Price Range: £50 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Best Mojacar 4*
Number of rooms: 362
Official Description (provided by the hotel):
The Hotel Best Mojacar is located in Mojacar, a few meters from a golf course and just in front of the sea. It’s an ideal hotel for families and couples who wish to enjoy an exceptional holiday. ... more   less 
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Also Known As:
Best Mojacar Hotel Mojacar
Best Hotel Mojacar
Mojacar Best Hotel
Hotel Best Mojacar Almeria, Spain

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