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“HOLIDAY FROM HELL!! DIABOLICAL!!” 2 of 5 bubbles
Review of Best Pueblo Indalo

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Best Pueblo Indalo
Ranked #8 of 25 Hotels in Mojacar
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“HOLIDAY FROM HELL!! DIABOLICAL!!”
2 of 5 bubbles Reviewed 27 September 2013

Totally agree with a lot of people below especially KIM 19.. the food was disgusting as it was constantly cold, we had a two year old who wouldn't eat the food he would push the plate away and say cold. the day we arrived; the hotel took 3 hours to get me and my boyfriend into our rooms and gave us 5 keys to one room which isn't good . it wasn't until after 3 hours that reception decided to ask us where are suitcases were, fortunately they were with our family in their room !!
we went to our welcome meeting at 6 and Lynne the rep was a waste of space calling us a liar about our problems.. I'm sure reps are supposed to be their to help you along with your holiday to make sure you have a nice relaxing time HMM...
Their was smashed glass on the floor of the restraunt and it wasn't cleaned up all the time we was in the restaurant.. so watch were you are walking.
Arrogant staff in the restaurant; unless you are Spanish you are not respected at all..
Finally , your rooms aren't cleaned while you are there unless you harass reception, we had dirty sheets in our baby's cot from our day of arrival until 5 days later.. we complained and complained to reception and it wasn't until I took pictures of the dirty stains and shown the rep and reception manager that the room was cleaned.
to top the dirty sheets off.. do also check your pillows as my boyfriends had a blood stain on it ! ERGH yeah that's what we all said !
HOLIDAY FROM HELL IS THE NICEST WAY TO PUT THIS!!
I would not recommend this hotel to anyone. GOOD LUCK to those people who have bought this holiday.

  • Stayed September 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank lauren d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Management at Best Pueblo Indalo, responded to this review, 4 October 2013
Dear Mr. Lauren.
Thank you very much for your comments.
We are so sorry if we could not satisfy the expectatives you had abouth our establishment before coming. These comments gives us the opportunity to improve our services.

Best Regards

The management
Best Pueblo Indalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,055 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 27 September 2013

Just come back from an 11 night stay. Thought the apartments could do with an update. The grounds were beautiful and i had the best back massage ever. All the pools were nice, the top pool being the best, as it was a lot quiter. There were plenty of sunloungers and the beach was just across the road. We couldnt fault the food. My friend is very fussy and even she was impressed. The snacks arent great though. The entertainment caters for the spanish but we never found it a problem. The bar staff were nice and helpful. Thought some of the reception staff had an attitude, especially the man. There are loads of bars and restaurants nearby and buses to mojacar and garouch costing 1euro 20.....bargain. big negative tho was our thomas cook rep Lynne. She was useless and might aswell not of been there. On the whole the holiday was very good value for money. If you want chips, egg and peas and kareoke etc try benidorm!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kazablanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Management at Best Pueblo Indalo, responded to this review, 30 September 2013
Dear Mr… Kaza...
Thank you very much for your kind comments about our establishment.
Our best satisfaction is that our guests have enjoyed their stay with us and that they want to visit us again. On behalf of the establishment team and myself, many thanks for your kind words.

Best Regards.

The management
Best Pueblo Indalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 27 September 2013

To many people moan about small tit for tat things that are totally unessasery. This hotel is a fantastic place for a cheap no thrill holiday with all the things you need. When you go all inclusive do not expect a la carte food!! The food wasn't great but what do you expect on such a mass produced level it was ediable and always managed to find sonething to eat. The entertainment was in Spanish which was a shame but what do you expect your in Spain and this hotel is used mainly by the Spanish. The bar staff could have been a little more polite at times it felt like us all inclusive Brits where just a nuisance to them. The general layout of the hotel is good the grass areas and pools are nice the hotel looks a little tired and in need of some tlc in areas but ok the whole a good family holiday and we would return again.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ch4ns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Management at Best Pueblo Indalo, responded to this review, 30 September 2013
Dear Mr. Ch…..
Thank you very much for your good comments about our establishment.
We like to hear that our customers have enjoyed their holidays and had a great time.
Your positive comments will help us even more to improve to serve our clients even better.
We hope to see you again for your next holiday.
Best Regards.


The management
Best Pueblo Indalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
1 of 5 bubbles Reviewed 25 September 2013

Totally agree with bernadette g!! Food was freezing cold I wouldnt feed it to a dog! Speaking of dogs there was a dog running around the hotel and when told to move it the staff were rude and the dog carried on roaming around! Nobody speaks english and nothing was written in english either. Entertainment was all in spanish also. The pool never got cleaned out and the rep lynn was useless she might as well not have been here! ABSOLUTE SHITEEEEEE!

  • Stayed September 2013
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank kimmmm19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Management at Best Pueblo Indalo, responded to this review, 27 September 2013
Dear Mr. Kimm…..
Thank you very much for your remarks.
We are very sorry to hear that your stay in Best Pueblo Indalo was not enjoyable for you.
We would love you to come back to our establishment so that you can have a better impression from us and have a more pleasant stay.

Yours Sincerely

The management
Best Pueblo Indalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Mojacar hotels

birmigham
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 22 September 2013

Just returned home from 1 week stay , brilliant relaxed holiday. All staff were kind and polite ,apartments very clean , food was ok , I needed a good English breakfast so went to Isabels bar just by the complex ( Big Mistake) there was no price shown for the breakfast but as there was breakfasts in the loft bar for 4.70 euro I expected to pay 5 euro each drink included , Well the food was terrible the sausages were hot dog sausages fried was not nice at all no one ate their food in the end ,when the bill came it was 40 euro .10 euro each we had to pay for the drinks separate they were not included in the price , so beware of this bar. A really good place to go for a drink and meal is the Irish rover bar about 10 min walk but well worth it the food is fantastic and the entertainment is great . would I go back again? A big yes.

  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank terryBirmigham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Management at Best Pueblo Indalo, responded to this review, 26 September 2013
Dear Mr. Terry.
Thank you very much for sharing your thoughts with the rest of travellers about your stay in Best Pueblo Indalo.
We are so glad to know, that you and your family have spent a good time in our establishment during your holidays. We hope to see you again in a near future.

Yours Sincerely.


The management
Best Pueblo Indalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 18 September 2013

I read the reviews and was quite nervous about going as me and my husband took our 2 yr old daughter the grounds were beautiful the staff were amazing the food caters for all needs. Our daughter loved it the only 2 down falls of the holiday was meal times starting at 8pm and the stage ramp was very steep and high and seemed to attract smaller children but other than that this holiday was amazing we liked the quite pool by the massage area as our daughter loved the grass area. I think if you go to another country you are going for there way of life . when we were there you had the odd person saying they wanted to go home but to me if you want an English holiday then stay in england or go to benidorm... All in all this holiday 9 out of 10 and would return to this beautiful country.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank maceydee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Management at Best Pueblo Indalo, responded to this review, 23 September 2013
Dear Mrs. Macey.
Thank you for remarks.
We are so glad to know, that you and your
Family have spent a good time in our establishment during your holidays.
We are going to let our staff know your congratulations.
We hope to see you again in a future.

Yours sincerely.

The management
Best Pueblo Indalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 15 September 2013 via mobile

Just returned from a family break overall a very pleasant holiday. one criticism I would add was the entertainment on the night was really only geared for locals/Spanish holiday makers. the few British holidaymakers wasn't in my opinion made to feel included. The pools were generally very clean although by the end of the week we was using the top pool as it was a lot quieter and easier for a two yr old to have a paddle and play around. The food found to be varied in choice and plenty to choose from (no chance of running out).If you are ai just beware your drinks come in plastic containers not glasses (not sure whether this is cultural but spanish /locals had glass).the staff seemed friendly enough and generally pleasant . The beach is perfectly situated at less than 100mtrs from the hotel although wading out to sea it is quite stony in parts so be aware. Overall a relaxing break which is what I needed (10 months solid work no break) helped by fantastic weather. would I return again as a family holiday yes if things like entertainment was to include british would help anglo Spanish relations.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bennyhog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Management at Best Pueblo Indalo, responded to this review, 24 September 2013
Dear Mrs. Darren.

Thank you very much to share your holidays with us in Best Pueblo Indalo.
We are glad to know that you and your family have spent a very good time in our resort.
Our principal aim is to make our guests happy an give them the best services.
We hope to see you again in a future.

Yours Sincerely.


The management
Best Pueblo Indalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Pueblo Indalo

Property: Best Pueblo Indalo
Address: Paseo del Mediterraneo 233, 04638 Mojacar, Spain
Region: Spain > Andalucia > Province of Almeria > Mojacar
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Mojacar
#6 Family Hotel in Mojacar
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Pueblo Indalo 3*
Number of rooms: 549
Official Description (provided by the hotel):
Best Pueblo Indalo is an apartment complex with an Arabic architectonic style located just in front of the beach in the center of Mojacar. The apartments are distributed in streets with buildings of 6 apartments each (up to 3 floors) next to “plaza de los Naranjos”. ... more   less 
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Also Known As:
Best Pueblo Indalo Hotel Mojacar
Hotel Pueblo Indalo
Pueblo Indalo Mojacar
Best Pueblo Indalo Mojacar, Almeria, Spain

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