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CLC Club La Costa World
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Reviews (1,191)
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Reviewed 26 April 2014

My friend and I booked a 4 day stay at this resort as an independent traveller via Travel Republic . We booked a Twin Bedded 1 bedroom apartment with a special request for a quiet location.We arrived late at night to find ourselves in a double bedded room next to a bar. The management team on that night despite being apologetic informed us that nothing could be done that night to rectify this . We eventually accepted the shared bed and had about 20 mins sleep . As requested we arrived in reception the following morning in the hope of moving rooms. We were informed that despite the vast amount of rooms on the resort they did not have any twin bedded rooms unless we paid an extra 30 euros per night for a 2 bedroomed apartment , at the same time another couple were complaining they had a twin bedded room and had at booking requested a double ,they were also being informed they had to pay extra to receive a double bed. The receptionist and manager were rude ,uncaring and not at all apologetic and made it quite obvious they were just in the business of seeing how much money they could make out their visitors ..... I am aware this is mainly a timeshare resort where profit making tactics transcends the care and well being of its guests. Having read other reviews I have come to the conclusion that this resort is a prime example of what I know to be timeshare sharks . I have no time for people who do not care ,we immediately checked out ,contacted Travel Republic and were re located to the Los Amigos Beach Resort up the road . Our experience of this resort (also a timeshare resort ) was totally different ,in fact you would never have known it was a timeshare resort . The hospitality at the Los Amigos was exemplary. My advice is do not stay here but stay at the Los Amigos

Stayed: April 2014, travelled with friends
6  Thank Lcro13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLCWorld, Guest Relations Manager at CLC Club La Costa World, responded to this reviewResponded 28 April 2014

Please accept our apologies for any confusion relating to your booking. Our 1 bed apartments contain double beds with sofa beds for additional occupants and it would appear that there was a misunderstanding with your agent at the time you booked your accommodation. We set high standards for customer care and receive very positive feedback and I was disappointed to see your remarks about our reception team, who do at all times try to be as helpful as possible to our guests. On this occasion the option open to us was to upgrade to a two bedroom apartment, which you declined, so I was pleased to see that your booking agent acted swiftly to rectify this misunderstanding. We are always happy to answer queries from guests about the resort and accommodation in advance of booking.
Resort Manager, Club La Costa World

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

We stayed here on a promo week, well aware that we had to attend a presentation during our visit. The complex is situated on the side of a hill and may not be suitable for those who have walking difficulties. We were given basic accommodation over two floors, two bedrooms, one double and one twin, bathroom, lounge, kitchen and balcony. To be fair for the price we paid the accommodation was very good and we had no complaints about it as a base for our visit. We bought our own food from a superstore in Fuengirola and cooked for ourselves most of the time. However as we had planned lots of day trips we didn't have to cook evening meals. We did have a couple of drinks on site and the bars were quite busy but pleasant enough. We didn't use the pools on the complex preferring to go down to the beachfront so can't really comment on those. During our presentation we were shown around the complex and some of the pools and apartments looked lovely. We were shown the new apartments with hot tubs, they were spacious and nicely decorated, if we were to return we would book a nicer apartment nearer one of the pool areas. The presentation itself was quite long winded and we were tempted to sign up but changed our minds during the cooling off period. I'm sure timeshare with CLC would suit some people but it wasn't for us. Saying that we would return to this resort as it was a good base for travelling around the area. We hired a car and visited Fuengirola, Torremelinos, Marbella, Puerto Banus and Gibraltar. If you do hire a car avoid the motorways as the toll charges (and there are many tolls on the motorway) are ridiculous prices.

  • Stayed: September 2013, travelled as a couple
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3  Thank Nicola N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

We stayed for two weeks in the San Diego Suites. Everything we needed was there and immaculately maintained. We were extremely impressed by the level of service and the attention given to the maintenance of the resort. We have been before and will return! It is a great place to chill and simply holiday!

  • Stayed: April 2014, travelled as a couple
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3  Thank FrednGinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

This will be the 20+ time I have wrote an honest review about club la costa holidays hotels . but each time they keep getting taken off ?? so why have trip advisor when you cant be honest ??
we found the promo holidays a waste of time !! the cash you need to spend each year(£19,000) on club la costa holidays out weighs what you would pay on your normal holidays !! on paper it looks so good but in reality its not , you have to pay extra money for up keeping etc , half the hotels you want too book are never available !! so please be aware !!! the reps are very pushy ( obviously commission based ) the hotel staff are great

  • Stayed: February 2014, travelled with family
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9  Thank myfamilylincs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLCWorld, Guest Relations Manager at CLC Club La Costa World, responded to this reviewResponded 28 April 2014

We find this review both very puzzling, as the reviewer appears to have been at two of our resorts at the same time, and entirely misleading. Our excellent value promotional holidays are designed to give our guests the opportunity to enjoy one of our resorts in the knowledge that they will spend a morning or afternoon with us finding out more about the different options we have to offer for those who enjoy holidaying in the UK and around the world. We set high standards for our sales team, who are expected to demonstrate courtesy and good manners at all times and our presentation aims to be both entertaining and informative. Our holiday products are designed for people who go on holiday, who will be spending money each year to do just that and who may be interested in holidaying in quality accommodation and enjoying a wide range of membership benefits. The assertion that this costs £19,000 a year is a wilful misunderstanding of what we offer and would appear to refer to our fractional product, which offers the flexibility of a holiday points system but with a Fraction in a property for a finite period. CLC World has nearly 30 years of offering holidays and many of our members have been with us since the beginning. Our members use their points to take holidays and can take advantage of a great choice of special offers, which mean they can holiday as much or as little as they choose each year at prices that compare very favourably with traditional package holidays, while enjoying the significant benefits available to members of CLC World, including a travel club and member services department that offers advice and help on how to make the most of membership. We recognise that our way of holidaying is not for everyone and while we ask people to give us some of their time, of course no-one is obliged to join or purchase anything.
Resort Manager, Club La Costa World

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

Having just returned from this resort I was in two minds as to whether to leave a review, as normally you hear only the bad side or when something is exceptionally good. In this case we are in the middle however this "middle ground" I felt was worth a review.

Our week (with my wife & two children) was a promotional week which cost under £200 and followed a phone call / email I'd received 6-8months ago - I knew it was linked to a time share presentation and decided to accept that as I had no intention to buy.

The resort is very clean, tidy & well maintained & on arrival we were put in a two bedroom apartment classed as "marketing accommodation". Again clean, tidy & above adequate with 3.5-4 star I'd say.

The complex is large & hilly & our location near reception / where circulating train leaves was good since it was central to most things (pools / shop / bar ) but other accommodation could be some distance from these due to resort size.

Some pools were classed as heated but were not warm enough to use in April but main pool at Zackarys bar was (albeit over crowded) very warm & Ok even if the pool looked a little murky on some days (pump / filtration may need some enhancing!)

Restaurants are OK if you use Safari & one next too reception but others are more for lunch/ snacks & in a 1 week stay we used 4 other restaurants close by or in Fuengirola which is a 25min walk at ave pace.

We changed the day of our presentation without problems & got a morning slot before we left. I was concerned it would be high pressure sales from the start however this was not the case but may have been down to the individual we had which was lucky for us. In principle the idea is good and could work for some people provided you get the level of accommodation they show you at a time you want it however if that is not the case then it won't work.

We chose not to take up the offer which was discounted 4K for a "sign today" and it was only on saying "No" that the female sales manager looked at me in a different way (disbelief) as they knew the opportunity was over for them.

In discussing with others at the resort in our remaining time we got the impression that the level of accommodation offered & availability of it, under fractional ownership, was not what CLC could deliver rather trying to concentrate on getting more people to sign up than facilitating those already signed.

Having heard this & researched more on web where this is echoed I made the right decision not to join but I can see for some people they may have a good experience so I would not dismiss it completely but if you are going to then do thorough research before you get into something you don't want to be in.

In holiday summary it was adequate to good for a week but for longer it could become boring for teenagers & parents alike.

  • Stayed: April 2014
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4  Thank GBkbp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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