We booked an apartment for 1 week through Booking.com two months in advance of our arrival date. Unfortunately for us, the day of departure a strike by Air Traffic Controllers in France cause our air carrier (Ryanair) to cancel our flight. The Ryanair ticket agent told us that the earliest we could re-book was 5 days later which would leave us with two days remaining on the original booking at Crown Resorts. For the next 24 hours we tried our best to find alternative flights to get to our destination. I contacted Chris Greengrass at Crown Resorts and explained the situation to him and he stated that he would be willing to adjust the dates but would, under no circumstances, refund any of the nearly 500 Euros cost of the apartment. I explained that I was in the military and did not know if I would be able to adjust the dates on my leave pass and that the cost of last minute air fare over the Easter weekend was looking to be quite costly and would it be possible to find some common ground to reduce the cost we would be billed. Chris was adamant that the full amount would be charged whether I showed up or not as per their refund guidelines. We went to a travel agent to see about finding flights as our experience online was not resulting in anything affordable. We met with the same results at the travel agency. I sent Chris another email explaining the situation again and did not receive a reply. I called Booking.com and explained the situation and they also called Chris while I was on hold to see if Chris would agree to reduce the price as it was certain that we would not be able to proceed to Crown Resorts. Apparently Chris told the Booking.com agent that he would not budge on the amount and would only be amicable to changing the dates of the reservation despite the fact that he knew that we could not make our way there. I can totally understand the need for Crown Resorts to have a policy in place for no-shows, but considering the extenuating circumstances, I was shocked that Chris was unwilling to make any gestures of goodwill and reduce the amount by any means, instead raking in the cash for 7 nights of an unoccupied apartment that they could conceivably re-book to latecomers. My family will not be booking any future vacations with Crown Resorts as a result of these circumstances that were beyond our control. As an aside, Chris snidely stated to me that: "With all due respect, Sir, that is what cancellation insurance is for...". Well, according to the travel agent, we could purchase cancellation insurance, but it was only applicable to being unable to travel due to sickness, that was supported with a Doctor's note...not for anything else such as flight cancellations, etc.
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- Also Known As:
- Club Calahonda Crown Hotel Mijas
- Hotel Calahonda Crown
- Club Calahonda Crown Resort Mijas, Costa Del Sol, Spain