We stayed here last year & regularly call in for lunch when in the area. Overall, this is a good somewhat upmarket restaurant with rooms that I think are over priced but with sun bathing areas that are very pleasant.
So, what lets it down? That's easy to answer: the service is very good, but you have to conform to their rules rather than them look after you as they should. We lunched there today arriving at around 1.45 and sat at a pleasant enough table outside the restaurant. There were oodles of tables to choose from as it was pretty quiet such that there was maybe two customers to a member of staff. The Mem has the Oceana salad which was superb and I had soup of the day which was again very good. What annoyed me a little is that, Madam having declared that she was on a diet a waiter brought a roll each and questioned her when she said no such that she changed her mind & kept it. I saved mine for my soup. What I was somewhat surprised at is the hotel charging €1.75 each for a very small roll and soup being served without one. Still, at €3.50 for two small rolls I can under and why the waiter was somewhat insistent! A small glass of wine, a soda water plus a sparkling water brought us a combined bill of over €37 which seemed exorbitant if I'm being honest. As we were staying for the rest of e day, I asked to keep our tab open(we'd only be 10 metres away on sun beds) but this was declined saying we had to pay the restaurant separate to the bar which is ridiculous when it merges as pretty much the same area. To justify this, we were told that our waiter couldn't be running backwards & forwards all day! Hello? Had they been rushed off their feet, then fair enough - but when they were very quiet surely they could have accommodated us? So we paid and walked the few steps to a sun bed, only to be told that we had to pay €10 each to use them! That equated to around €5 an hour per bed. We explained that we'd just dined, had booked for a party of us to come for lunch in two days time & that the Mem had booked into their hairdressers in two hours time, but €10 each was rigid. We declined & went down onto the beach which was absolutely fine for us. We would each have had at least three drinks during our sun bathing, but said sod em & just chewed the sweeties we had in our bag. They certainly missed a trick all the way round.
As per my title, thiis overall up-market place could gave been excellent but we left feeling that they need to seriously examine their treatment of customers.
Regards the hotel, we don't stop there any more as the road noise drives me mad, so if you are planning to stay there insist on a quiet room!
- Official Description (provided by the hotel):
- El Oceano Beach Hotel is an oasis of laid-back luxury, privately owned and operated, where guest comfort and satisfaction is paramount. There are 40 impeccable rooms, most of which are ocean-front mini-suites offering mesmerizing views of this spectacular coastline.Plus a further 15 self contained studio apartments with kitchenette and full use of the hotel facilities.Enjoy the Polynesian Pool area with swim-up bar by day and the famous Waterfront terrace restaurant in the evenings...paradise really is closer than you think! ... more less
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- Also Known As:
- El Oceano Beach málaga
- El Oceano Hotel
- Hotel El Oceano Beach
- El Oceano Beach Hotel Mijas, Costa Del Sol, Spain