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Muthu Grangefield Oasis Club
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Reviewed 28 October 2013

We have been to Grangefield many times. We have just returned from a fortnight's stay...the first week we had two apartments with six friends staying with us amend the second week on our own. I think that the management and staff have definitely upped their game. The staff throughout the complex were friendly and helpful, the grounds were in superb condition.
We had a great holiday. Look forward to the next time!

  • Stayed: October 2013, travelled as a couple
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3  Thank Judith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Grangefield Oasis Club, responded to this reviewResponded 8 November 2013

Dear Judith,
Many thanks for your positive comments about Oasis Club, we are very happy that you had a comfortable stay and look forward to welcome you back.

Our Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

We had NONSTOP thumping coming from the unit above us. Staff did nothing to help make it stop. Our infant child was NEVER able to take a nap without being woken up by the kids screaming and stomping in the unit above - which went until early hours of the morning (4am!), not to mention throughout the evening and daytime. Not only that, but other children would run about outside our unit shining a laser pointer into our bedroom and living room, and even at our baby on the bed. I had to literally chase the kids off multiple times. When we asked staff to intervene, they did nothing. I even confronted the kids' parents, who laughed at us for wanting them to stop. Totally unacceptable behavior even for a child friendly resort. Second, the worst part of the experience was by FAR the STAFF at the restaurant. Not once did we have good service in a solid week of stay. The waiters were angry and annoyed at having to take our orders, whether it was happy hour or dinner or buffet breakfast. They would take one person's order, try and walk away, and when we called them back saying the other 6 people ALSO wanted to order something, he heavily sighed in annoyance - and got orders wrong in the end. We not ONCE got a check from a waiter without having to sit there with empty glasses and flies swarming and finally having to track someone down and beg for a check. I heard the culture is that Spanish people do not like British people overwhelming their areas. However, we are not even British (and on another note, it makes no sense to treat the people, who are bringing them service and to even BE employed, poorly).

Now let's talk INTERNET service. We realized quickly upon arrival that we had to pay for internet. Which was fine. We did so upon check in, and got appropriate credentials and log in information for 5 different users. That internet service was used for about 20 minutes by each user before it would log you out, never to be able to connect again. Little did we know we would spend a week at this place with no email, no internet, and no one on the staff that seemed able to make it work. We were not offered, or given, a refund of the money we spent to "have internet" for the week for all of us. TERRIBLE.

Lastly, the Pool chairs. Even thought it SAYS people can't reserve pool chairs, not once were we able to get pool chairs for the simple reason that guests go out first thing in the morning, put towels over a group of chairs to 'reserve' them and then leave. Not one staff member would do anything about it. EVERY SINGLE CHAIR, EVERY SINGLE DAY. We would sit in the pool or on the pool deck (no place else to sit!) for hours and just watch the NEVER-OCCUPIED chairs have a person in them. It's not only against the 'rules' they state to do this, but it's downright unfair - and it seems as if they are unconcerned with it entirely.

The ONLY enjoyable part of our stay: The British tourists we got to know over chats at the pool and bar. They were delightful, and the ONLY friendly people we met the whole time. If I could give a place a NEGATIVE rating, this place would get it. I will NEVER return, and never let anyone I care for stay here.

Room Tip: Go somewhere else. If you MUST stay here, reserve a TOP FLOOR room (good luck because even with a long standing reservation, they did nothing to honor that request for us) as to not have noise pounding down on your ceiling the whole time. OH ya, there's no elevators- that's probably helpful information as well!!
  • Stayed: August 2013, travelled with family
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3  Thank Morgan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Grangefield Oasis Club, responded to this reviewResponded 8 November 2013

Dear Guest,
Many thanks for your comments and criticism. Issues with staff bar and wi fi, will be addressed and discussed with the corresponding departments so that we can improve service offered.
We sincerely hope to have another chance to welcome you once and provide the best of our service.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

We came here and stayed 10 weeks, so we wanted a comfortable apartment and large balcony in the sun. We didnt get it at first but after we told them how long we were here for they moved us to 2 bed 2 bath, huge balcony it was over the childrens pool and bar, which was great in the evening we were entertained from our apartment.
Staff were friendly, and apartment was cleaned every day. You do need a car here as it is a distance away from everywhere, but there are lovely places to go and see. The buddist temple is beautiful inside. Go relax and enjoy. Happy hour 4 - 7 hic hic

Room Tip: ask for a sunny balcony with an open top
  • Stayed: October 2013, travelled as a couple
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Thank 500sheila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Grangefield Oasis Club, responded to this reviewResponded 8 November 2013

Dear Guest,
Thank you for the time to share your feedback on Tripadvisor
We are pleased to know that you have enjoyed our resort, and services.
All the Grangefield Oasis Club staff look forward for your next visit so we can provide you once again, with great quality holidays.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2013

we stayed here about 3 years ago not a lot has changed the grangefield is owned by Petchey leisure a large timeshare company you would think that they could get the WI-FI situation sorted in this day and age were the majority of people have Wi-Fi enabled items on phones or laptops or tablets, the reception were selling wifi codes to non Infinity members and sometimes forgetting to give free wifi tickets Infinity members we were given free codes but in the apartment we were staying at the other end from the reception A5 there was no signal so we complained a few times eventually the young lady Elizabeth (who funny it may seem sorted out our problems last time we stopped here) came and checked the reception of Wi-Fi then got the IT guy to visit our room and then had a booster unit fitted outside our room entrance so it was eventually sorted thanks to Elizabeth
The room was large comfortable had a separate kitchen ach bedroom had its own bathroom and a large lounge and dinning area with a large balacony unfortunately it overlooked the road that ran along the side of the complex, At night it gets very hot at night so we opened a window to keep the room warm but was kept awake by the rubbish collection in the middle of the night, cars driving past, tooting and dogs barking during the night , so the next night we put the Aircon on in the bedroom it was great for 5 minutes then the fan outside the window started making a terrible noise so that got switched off so we just had to sweat during the night that was the only complaint about the room apart from there not being the right things left in the room when we arrived as Infinity guests.
the complex itself has not changed a lot in the past 3 years I get the impression that the Grangefield is a forgotten complex from Petchey the poolside bar/restaurant was a really nice place to go the shop and bar beside the reception area hasn't changed and the nearest place to visit is a fair walk from the complex so you would think that Petchey would have thought they would make sure that the guests would be properly entertained NO CHANCE there is just 3rd rate entertainment here when Petchey charge us a lot of money for points and maintainace but supply Crap to entertain us each nights had something if you could call it that 2 male singers Tuesday was 1 Bingo game nothing else Thursday was a Bird demo that either did not turn up or decided to do the show because no one had turned up (they did not wait for anyone to turn up) the only good night of entertainment was a female on Friday
All in all Petchey needs to spend some of our money updating the complex and making sure there is some good entertainment for the guests that pay the money
my rant nearly over although this was not under the control of the complex there were flies everywhere, All the staff on the complex were brilliant and made our stay great the only problem is they are stil trying to freighten members into buying more shares with a concocted tale about you can buy a get out clause we told Donald we were not intrested if we want to get out we can we don't need a get out clause
now some helpful hints if you stop here
there are markets in Marbella on Monday it is situated behind the football stadium make sure you get a detailed map to find it as it is very hard to find as the roads are not well signposted, Try also visiting the old town there are numerous places to sit and drink and people watch
other markets in Fuengirolla and Cala Mijas
Another nice place to visit if you have a car Along the A7 turn off after Marbella onto the A397 follow the windy mountain road up to RHONDA make sure you make you way to the old town and visit the Tajo Gorge with magnificent views around the valley nice cute little cobbled roads to walk around there are loads of little restaurants in the old town
Also another cute town to visit is MIJAS 23 miles outside Malaga off the A7 lots of white cute buildings decked with blue pots filled with flowers visit the little church cut into a rock or take a donkey and cart ride or a horse and carriage ride round the toiwn for 20 euros
back to the Grangemouth if you make your way to the bottom of the mountain hike from the complex to the A7 across the road behind the Playa Miraflores sign take the walkway down to Antonios bar there is a lovely secluded beach with parasol that are free and sunbeds for 4 euros per day and Antonios you can eat and drink there is also a nice beach walk from there
visit Cabopino a nice beach with loads of bars on it and a marina as well well worth the visit
There has been a lot in the news about problems getting across the border into Gibraltar we did not have nay trouble getting in and out of Gibraltar if you go there take the cable car on a return trip up the rock to the top to see the apes it costs you £10.50 on a return trip if all you want to see is the apes, there are lots of taxi offering a trip up to the top and visit all the attractions on the rock for £38 but take the cable car if you only want to see the apes you can get cheap cigs and booze on Gibraltar but don't forget there are limits you can take over the border to spain as you walk about you might bump into the colourful ex mayor Mr Momy Levy who we did he loves to chat to the English tourists
just up the road from the Grangemouth on A7 outside Fuengirolla is a large shopping complex called Mirimor loads of shops a 12 screen cinema lots of reasonable priced eating places and a very cheap hypermarket if you want to stock up on food for the week
lastly if you are thinking of hiring a car whilst you are in Costa Del Sol try booking online in the UK Google Malaga Car Hire there are very reasonable but when you pick up the car don't expect a fantastic brand new car remember there are people in Spain who target tourists and know what to look for in Hire Cars most hire cars have the hire company plastered all over the car and are brand new, Malaga Car Hire look like they are owned by a Spanish person and don't have stickers all over

  • Stayed: October 2013, travelled with friends
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1  Thank robfirstaid100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Grangefield Oasis Club, responded to this reviewResponded 8 November 2013

Dear Sir,
No doubt the issues raised during your stay will be considered and comments sent to senior management, many thanks for your membership, we hope you enjoy it during many years
Many thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

Just come back from a stay at Grangefield, had a two bedroom apartment, which I shared with my daughter and friend.
Let me start with the positives as there are many, the resort is clean and the gardens are very well maintained. The area is quiet and and there is lots of parking, so easy if you have a car.
The staff were great - always smiling, always helpful - they are what makes the resort so good.
Nice little shop that has all the basics should you run out and the bar makes good coffee

A few negatives which is why I gave the average score....
We ate at the restaurant on our first night, it was expensive and not very nice, bland and not very memorable.
Our apartment was really clean when we arrived, everything nice and tidy... the second time it was cleaned ok, but the third time - not sure why they bothered to come in as it looked as if they had made the bed and that was all. Good thing we kept it tidy ourselves.
The apartment itself was tired looking - the shower room had all sorts of problems. The shower had so much lime scale that you couldn't have a decent shower, if that is you could get into teh cubicle to begin with - It was tiny and the doors didn't open very wide. If you dropped anything you would have to get out of the shower to pick it up as there was no space to bend over.
Bathroom had problems too - bath was so worn and scratched it should have been replaced.

The evening entertainment was dire - the acts looked bored to be there and the singers were so dated even my mother wouldn't have recognised some of the songs - really was a disappointment.

This is a platinum resort and so we were expecting much better facilities.

  • Stayed: October 2013, travelled with family
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1  Thank Shireen43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Grangefield Oasis Club, responded to this reviewResponded 8 November 2013

Dear Guest,
Many thanks for your kind words with staff and criticism. There is an ongoing maintenance program in the apartments which will check the specific unit you where in and consider its renovation.Your comments have been taken onboard as part of our continuing efforts to improve the service to our guests.
We expect to have the opportunity to receive you again, so we can revert your opinion.

KInd Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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