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“had a great time at this lovely hotel”

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Muthu Grangefield Oasis Club
Ranked #25 of 27 Hotels in Mijas
Reviewed 4 December 2013

Firstly we booked a one room apartment and they gave us a 2 bedroom apartment.
Secondly, the rooms were very spacious and and very clean.
We had a great time, nice swimming pool, sauna and other facilities.( tennis court, mini-golf..)
We enjoyed the restaurant by the swimming poll and had good entertainment most nights.
I will return again

  • Stayed: September 2013, travelled with family
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6  Thank MarcelaIosif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Grangefield Oasis Club, responded to this reviewResponded 17 January 2014

Dear Guest,

Thank you for your positive feedback regarding your stay with us on tripadvisor. Your opinion is very important in assisting us to improve all days to achieve our goal, provide all our guests with excellent services.
We are delighted to notice that you were impressed with the hotel service and facilities and had a relaxing time during your stay with us.
All our team looks forward to receive you again in your next visit to Costa Del Sol.

Kind Regards

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229 - 235 of 670 reviews

Reviewed 2 December 2013

I had a really good time at the resort with my aunt and not much to complain about.All though it's bit far from the coast hotel's mini bus service to mijas was very convenient. That influenced us to walk down to the beach and take the bus back when we're too tired to walk back. Although we were only two people room had enough sleeping space up to 6 people.The room was clean and had all the amenities you need and same with the kitchen.Staff was very helpful specially the one with long curly hair at concierge.well worth it for the prize.
Didn't like the food at restaurant and having to wear a swim cap for the indoor pool and Jacuzzi.
But overall service was great and hoping to return back on next year.

Room Tip: rooms on south side is quieter and has lots of shade.Try to get a room on the top floor if you don...
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  • Stayed: October 2013, travelled with family
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4  Thank rockey2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Grangefield Oasis Club, responded to this reviewResponded 17 January 2014

Dear Guest,

Thank you very much for taking the time to write a review of your stay at Grangefield Oasis on Tripadvisor.
We are truly delighted to hear that overall you have really enjoyed your experience with us and thank you for the excellent feedback regarding our facilities, bus service and all customer service provided by our Team with whom I have shared your comments. They were highly appreciated. Thank you for your kind gesture.
Regarding the use of the swim cap in Jacuzzi or spa area, this is a must according to government regulations.
Comments regarding the restaurant food also were passed to our F&B team for consideration.
We sincerely hope to welcome you back in a near future.

Kind Regards

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Reviewed 1 December 2013

We really liked this resort. The positives outweighed the negatives, but I will list both for everyone"s benefit. Negatives - impossible to find without GPS co-ordinates N 36º 30' 4.44'' ; W 4º 42' 46.97''. Not wheelchair friendly. Shows are mediocre. Mini-putt is in poor condition. The beach is about 1km from the resort. Positives - pools are excellent, rooms are spacious and well designed with nice balcony views of the pool. Shows are free of charge. Tennis court is very good. Staff is friendly. Excursions are very good. The trip to Ronda is a MUST SEE (take a bus because driving is hazardous). Day trip is Gibraltar is good too. Internet access is reasonably priced and they have free Wi-Fi in the reception area (you pay for it in your room if you want). The weather in early November was outstanding.

Room Tip: If you can get a room with a view of the pool bar, then you can sit out and watch the shows from you...
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  • Stayed: November 2013, travelled as a couple
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5  Thank Parbogiepar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Grangefield Oasis Club, responded to this reviewResponded 17 January 2014

Dear Guest,

Thank you for staying with us and for your endorsement on Tripadvisor. Your opinion is very important to us.
We are delighted you enjoyed the hotel services and facilities and had a relaxing time visiting the surrounding areas.
As part of our continuing efforts to improve our services your comments regarding the shows were passed to our entertainment team for consideration.
Thank you once again for your feedback. We all look forward to welcoming you back again soon.

Kind regards,

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Reviewed 30 November 2013

I've just looked at the trip advisor photographs but I thought they were suppose to be of the oasis club , there was photos of Gibraltar and the beach that has nothing to do with oasis club riviera del sol.
We stayed for drinks only at the pool bar which were good the staff were very attentive and we arrived at the start of 2 for 1 happy hour which was great.
When it got chilly we all moved to the bar and carried on Socialising which for me was great because the football was on.
So all in all we had a good time having a catch up and drinkies with friends , the club is a bit tired and dated but for our short stay it was well worth a visit and we hope to return again soon.

Room Tip: We only stayed for drinkies
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  • Stayed: November 2013, travelled as a couple
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2  Thank cuddslfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Grangefield Oasis Club, responded to this reviewResponded 17 January 2014

Dear Guest,

Thank you for the time for this review on Tripadvisor.
We will keep working hard to offer our guests our best service. Many thanks for considering visiting Grangefield Oasis again. We all look foward to welcome you and your friends on your next visit.

Kind Regards

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Reviewed 12 November 2013

we came here when our original booked hotel was closed for the winter - we were not the only people to be here for the same reason. pleasant hotel a bit tired needs updating. staff were very helpful. restaurant staff well trained! as the only one on site was always very busy but they remained helpful and cheerful.

Room Tip: stayed here after our original booking was cancelled for the winter - we were transferred to this ho...
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  • Stayed: October 2013, travelled with family
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2  Thank ebbiegdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Grangefield Oasis Club, responded to this reviewResponded 17 January 2014

Dear Guest,

Many thanks for your comments on Tripadvisor regarding your stay with us.
Your praises have been conveyed to our staff, especially to the restaurante team and highly appreciated. Thank you for your kind words.
Will be a pleasure for us to receive you once again at Grangefield Oasis.

Assuring you of our best attention at all times.
Yours sincerely

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Reviewed 28 October 2013

We have been to Grangefield many times. We have just returned from a fortnight's stay...the first week we had two apartments with six friends staying with us amend the second week on our own. I think that the management and staff have definitely upped their game. The staff throughout the complex were friendly and helpful, the grounds were in superb condition.
We had a great holiday. Look forward to the next time!

  • Stayed: October 2013, travelled as a couple
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3  Thank Judith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Grangefield Oasis Club, responded to this reviewResponded 8 November 2013

Dear Judith,
Many thanks for your positive comments about Oasis Club, we are very happy that you had a comfortable stay and look forward to welcome you back.

Our Best Regards

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Reviewed 23 October 2013

We had NONSTOP thumping coming from the unit above us. Staff did nothing to help make it stop. Our infant child was NEVER able to take a nap without being woken up by the kids screaming and stomping in the unit above - which went until early hours of the morning (4am!), not to mention throughout the evening and daytime. Not only that, but other children would run about outside our unit shining a laser pointer into our bedroom and living room, and even at our baby on the bed. I had to literally chase the kids off multiple times. When we asked staff to intervene, they did nothing. I even confronted the kids' parents, who laughed at us for wanting them to stop. Totally unacceptable behavior even for a child friendly resort. Second, the worst part of the experience was by FAR the STAFF at the restaurant. Not once did we have good service in a solid week of stay. The waiters were angry and annoyed at having to take our orders, whether it was happy hour or dinner or buffet breakfast. They would take one person's order, try and walk away, and when we called them back saying the other 6 people ALSO wanted to order something, he heavily sighed in annoyance - and got orders wrong in the end. We not ONCE got a check from a waiter without having to sit there with empty glasses and flies swarming and finally having to track someone down and beg for a check. I heard the culture is that Spanish people do not like British people overwhelming their areas. However, we are not even British (and on another note, it makes no sense to treat the people, who are bringing them service and to even BE employed, poorly).

Now let's talk INTERNET service. We realized quickly upon arrival that we had to pay for internet. Which was fine. We did so upon check in, and got appropriate credentials and log in information for 5 different users. That internet service was used for about 20 minutes by each user before it would log you out, never to be able to connect again. Little did we know we would spend a week at this place with no email, no internet, and no one on the staff that seemed able to make it work. We were not offered, or given, a refund of the money we spent to "have internet" for the week for all of us. TERRIBLE.

Lastly, the Pool chairs. Even thought it SAYS people can't reserve pool chairs, not once were we able to get pool chairs for the simple reason that guests go out first thing in the morning, put towels over a group of chairs to 'reserve' them and then leave. Not one staff member would do anything about it. EVERY SINGLE CHAIR, EVERY SINGLE DAY. We would sit in the pool or on the pool deck (no place else to sit!) for hours and just watch the NEVER-OCCUPIED chairs have a person in them. It's not only against the 'rules' they state to do this, but it's downright unfair - and it seems as if they are unconcerned with it entirely.

The ONLY enjoyable part of our stay: The British tourists we got to know over chats at the pool and bar. They were delightful, and the ONLY friendly people we met the whole time. If I could give a place a NEGATIVE rating, this place would get it. I will NEVER return, and never let anyone I care for stay here.

Room Tip: Go somewhere else. If you MUST stay here, reserve a TOP FLOOR room (good luck because even with a lo...
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  • Stayed: August 2013, travelled with family
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3  Thank Morgan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Muthu Grangefield Oasis Club, responded to this reviewResponded 8 November 2013

Dear Guest,
Many thanks for your comments and criticism. Issues with staff bar and wi fi, will be addressed and discussed with the corresponding departments so that we can improve service offered.
We sincerely hope to have another chance to welcome you once and provide the best of our service.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Muthu Grangefield Oasis Club

Address: Calle Topacio s/n | Urb. Riviera del Sol, 29649, Mijas, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Mijas
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool
Hotel Style:
#9 Spa Hotel in Mijas
Price Range: £46 - £878 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Muthu Grangefield Oasis Club 3*
Number of rooms: 155
Official Description (provided by the hotel):
Conveniently situated between Fuengirola and Marbella, the Grangefield Oasis offers functional, self-catering apartments with furnished balconies.The complex features 2 outdoor swimming pools, an indoor swimming pool, a hot tub, sauna and gym. There is free internet access in reception.Each apartment in Grangefield Oasis has a fully-equipped kitchen and a comfortable lounge area with a sofa bed. They also include a TV with satellite channels.An entertainment and activity programme is offered for children at the resort. There are tennis courts and a mini golf course. The Miraflores Golf Course can be found next to Grangefield Oasis and the nearest beach is less than 2 km away.Guests can enjoy drinks, snacks and light meals at the cafeteria and bar. The La Hacienda restaurant serves regional and international cuisine all day. ... more   less 
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Also Known As:
Grangefield Oasis Club Hotel Mijas
Grangefield Oasis Hotel
Grangefield Oasis Mijas
Muthu Grangefield Oasis Club Mijas, Costa Del Sol, Spain

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