The location is amazing and we had a very peaceful and relaxed couple of days. The wifi works even around the pool, there are some incredible views of the surrounding countryside and they even have a Turtle Lake! BUT this hotel needs to brings itself up to date with the expectations of today's 5* customer. I'm happy to pay premium but I expect good value in return. A few pointers:
1) Don't provide me with a complimentary bottle of water on day one and then expect me to pay from the minibar for the rest of my stay, especially not at €2.50 a mouthful.
2) The buffet breakfast was fantastic but the room service equivalent was not. The eggs were 2* at most and you charged me for them, plus delivery? Learn how to scramble eggs and maybe invest the delivery charge in something to keep them warm.
3) I had a €40 pedicure. I did not expect miracles (and did have an incredibly relaxing experience) but I had hoped that my nails would be better finished than had I done them myself.
4) Don't tell me that a transfer from Antequera to the hotel will cost me €60 (before I arrive) and then when I leave the hotel that it will be €70 plus tax. A captive audience?
5) Welcome your guests! The front desk was lukewarm at best and it would have been really useful to be told about which restaurants and bars were open for lunch and dinner (given most of them were not when we stayed!)
The setting is great and the hotel buildings are beautiful. It may be a bit old skool 5* but the guests were not just pensioners or honeymooners - there was a good mix. I think you just need to understand that (and free wifi is a good example) you leave your customers much happier when we feel we are getting the value that we are paying for.
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- Also Known As:
- Barcelo La Bobadilla Hotel Loja
- Barcelo Hotel La Bobadilla
- Barcelo Hotel Loja
- La Bobadilla, a Royal Hideaway Hotel Spain/Loja, Andalucia